Reviews (100)
Reps evaluated our system and furnished requested information .
I was very pleased that a technician could get to my house and have my HVAC back to working within 2 hours of me calling. Having the service contract is definitely worth it. They are always polite, professional and keep me updated on when they will be here by text messages.
We love Bradberry!!! Ethan came after hours and was super helpful, friendly and professional! We have had only wonderful experiences with all the technicians! Thank you Bradberry!!!
Ethan did the best job, he helped us when we really needed it.
Two very clean and well-mannered young men serviced our a/c today. A/C needed a part that they had on their truck. Very quick service. Highly Recommend.
The service personnel are courteous and through. They put everything back the way they found it. I like the fact that they call ahead and text and email a picture of the service personnel who will be coming to my house.
Ethan arrived during the designated window and quickly diagnosed the problem. He had our unit working again within minutes. He is extremely professional and knowledgeable. Thank you, Better Service Company. And thank you, Ethan! Top notch.
Ethan was very courteous and professional. Knew exactly what the issue was with the A/C and never tried to push additional repairs that were not needed nor necessary. Will be choice from here on out. Thank you.
Colby Williams was professional and gave excellent customer service.
Came on time, did a good job with a fair price happy overall
Excellent customer service, pricing, response time, and quality work
Great service. Came and fixed the problem the same day I called.
We’ve only had the consultation so far, but Chris was very personable and very friendly. He was so patient answering all our questions!
The only reason I don't select great value is that I'm not familiar enough with the industry prices. I called because my AC system quit working. The guys who came out to diagnose my system were very nice and informative. They introduced themselves, asked where wverything they needed access to would be located, and got to work! They spent their time actively tracing my system from the thermostat to the units, and I could hear them conversing about it the whole time. About an hour and a half later (if that) they were back in my house to tell me what they found. 1) I was provided a full explanation of the findings, not a technical lecture of what all was done/checked (much appreciated). 2) They provided me with 2 options: repair or replace. (Of course) 3) They did not push either option on me, just told me straight up "here's what you can do" 4) They outlined each option, from comparison & selection to next steps and possible pricing. 5) Only when I asked for a professional suggestion of how to proceed, did they offer their opinion, along with technical reasons why. It was very informative, but not over my head. My decision still needs to be made, but for first contact and diagnosis, I am very please with what I received.
Called this morning to get our AC checked out, received an immediate response, and had a technician at my door within an hour of our call. We need a new AC system, and they have us scheduled for install tomorrow. Communication was top notch, and the technician (Colby) was very knowledgeable.
Great service and products! They are knowledgeable and informative!
My Carrier unit went out last night again. We have 2 units, one for upstairs and downstairs and they have gone out interchangably 5 times in the last 3yrs. The units are only 3 yrs old and I have always called the company that installed them in our new house in the first place P&C, well this time I said I am trying someone new because this is ridiculous for 2 units to keep going out. Bradberry came in today and arrived earlier than scheduled and Colby was my tech who sensed my frustration from the start. He checked everything and was extremely thorough. He took his time to look through both units even though I was calling for the 1 and just checked that for me just in case and considering the history. He found issues and it was clear this company knows Carrier better than anyone. He was able to change out all the parts including the blower motor and even took video/pictures of the units malfunction in order to explain the problems to me in laymans terms. He even spotted an issue with the capcitor that would cause it to go out in a couple of months but fixed it as well. The point is I truly believe that they are the best HVAC company in all of Tuscaloosa. No one serviced us so thoroughly and knowledgeably like this before and we have seen 5 other techs from 1 other company. Bradberry is stable, knowledgeable and reliable and trustworthy. I am truly grateful they were recommended to us by friends from church and has turned out to be better than we expected! Don't trust your AC's to anyone but them from here on out!
This is a great company they installed my new system in 2013. Couple of things have gone wrong with it but they have always been there to back up their product. I highly recommend Bradberry. When the system reaches the end of its life cycle, I will be purchasing a new one from them again.
Outstanding customer service and technical support. Highlighted recommended to anyone needing a/c work.
Our technicians did an outstanding job!! He was courteous and informative. One of the best technicians that we have had to work on our AC. We will use them again.