Reviews (77)
We came back from a beach vacation and the inside temperature in my house was 88 degrees. Called Patco at 12:30 am and they responded quickly and it was on a holiday weekend! This is the third AC installed for me by Patco and it won't be the last for sure. Great service and trustworthy people!
I'm going to first start off by saying I've been a customer of Patco since 2015. The staff has always been friendly and helpful, with fast service. I've never hesitated on making them my first choice when needing service. However, today's experience was unexpectedly outside of the norm. I have never had any technician repair an issue without first informing me of what the cause was, what next steps/parts were needed to remedy the situation, and what the cost would be. The technician today repaired the issue (replaced a part), which I was very grateful for, but did not tell me what it was until it was time for me to pay. I was basically told that he had fixed the issue and it would be costly, but if I did not want to pay he could remove the new part and put my old part back on. I've never received this type of deceitful, unprofessional service before and will definitely not chance it with this company again. Update to the response: the technician supposedly checked his pad AND called the office (while outside, once I told him when my unit was installed). He insisted the part was out of warranty and provided an explanation. I was disappointed by this info but don't mind paying any company for services rendered. The warranty was not my reason for the review. Again, I received no information from the technician until he had already replaced the part. I would never trust anyone from any company to undo a repair, and risk a possibly upset employee damaging my property. That's nonsense.
justin Blankenship is a stellar employee he really does a good job you should give him a raise !!!!!
I don't usually leave reviews, but I was very impressed by Shelton. He did great work, was very friendly and knowledgeable. He went above and beyond and if he is any indication of what to expect from your company I will definitely call you next time something goes wrong. He is a great asset for this company. Give that man a bonus!
I have had nothing but issues with this company. Just paid them $900 to clean the ducts and “fix the problem” but today not even a month later the ac has completely stopped working, it’s 85 degrees outside and hotter in my house. They want $150 to come out and fix it or I have to wait until Monday (it’s Saturday rn). And I feel like with all of the issues we’ve had and how many times we’ve had to call them out they should be fixing it asap for free because everytime they come out they don’t fix the issues. Don’t waste your time or money on this company.
Pat and his team are by far the best AC service in Mobile! Price, service, professionalism, integrity... they place a high priority on all of it. I cannot recommend them highly enough.
Our A/C decided to go out just the other night and with this Alabama summer we are having it for HOT really quick in our house! We tried to hold off on calling a technician so we wouldn’t be hit with after hour fees. We made it until around 4:00 am and at that point the tempature was 85 degrees in the house. My elderly mother and my children were feeling the effects of it so I contacted a couple of repair companies with no luck. I made a post on Facebook about our problem and within minutes a comment popped up from Mr. Patco himself Pat Copeland! He said” I’m getting dressed and I will be on my way!” Within minutes this wonderful man was pulling into my driveway! He got out of bed,got dressed,& was here literally within mins! He was so polite and treated us like we were family! I will NEVER do business with anyone else and I truly mean that! Patco has our business for life! I couldn’t thank them enough for what they did for us!
Mr Hank went above and beyond for me when my thermostat wasn't working as soon as I told him what was going on he knew the problem and a solution that let me know he knows his stuff. I will be calling Patco if my ac stops working again thank you again Mr Hank
Patco is the best! Our ac went out during this terrible heat wave. I called Patco in the morning and they were at my house by early afternoon…and had the ac back up and running in no time. And the charge for the call was $0.00! We’ve used them for all our hvac needs for years and couldn’t be happier. They are reliable, prompt, courteous and reasonable. Thank you, Hank, for making my house cool again.
I am glad I called these folks they went above and beyond awesome service thanks Patco
WOW! These guys are awesome and there's a reason they are the only A/C service company that I use. The owner himself Mr. Pat came out to troubleshoot my system and found the problem with my system pretty quickly. It ended up being a short in a wire that was difficult to spot if a person wasn't looking really hard and trying to proficiently troubleshoot the system. This man was proficient, friendly, professional, and just an all around great person to interact with. He was also very patient because I am an annoying person that likes to be involved when someone is working on something I own. GREAT EXPERIENCE!!!!!! HIGHLY RECOMMEND!!!!!!
AWESOMENESS @ ITS BEST, THANKS PAT!!!
Patco did a wonderful job at a better price than anyone else.
James was my technician and he has been superb every time I have needed service. The office staff works well with you, even in after hours situations. Highly recommend!!!
Absolutely thrilled with Patco AC Service. Technician came right away and fixed the problem with my AC. Very professional and answered all of my questions. Good price on the service performed. I will definitely use them for all my AC needs.
They advertise themselves as 24 hours and on call but then when you call and ask them to come out they don't answer the phone anymore and then somebody calls you 2 hours later and says they are over an hour away and they are rude
Johnny was excellent. He was on time, knowledgeable and did a great job on a seasonal maintenance visit. I will definitely use Johnny and PATCO again. Thank you.
Excellent service from Patco. The morning of 01/05/18 I called the office @ 9:30 to have a tech come and check my heat pump ( it was freezing over and the fan stopped working ). There was a tech at my home by 11:30 the same morning, he checked my unit and gave me options on how to fix it, I elected to replace the entire unit and by 2:30 the same day I had a new unit and I am so happy with it. Honestly if I could rate Patco with more stars I would. The techs were very courteous and respectful which I really appreciated. I will recommend Patco to everyone that I know. I will definitely use them in the future. Thank you ..Thank you Patco...Today is 09/08/2020 , I called the office at 8:30 am this morning and the repair man ,Johnny, was at my house by 10am to install a new thermostat for me. Patco is a company that really values their customers and I appreciate them so much. Johnny was very polite and courteous and really took the time to explain how the new thermostat works. Thank you again so much for the attention you show your customers.
Patco is the only hvac company in Mobile County that I will do business with. They are extremely responsive and never overcharge. Johnny, one of their tech professionals, just left my house at 9 PM on the Sunday night of Labor Day Weekend and we will sleep comfortably tonight. Great company, filled with integrity.
My AC developed a Freon leak in August, and my house temperature wouldn’t get below 78 degrees for two days. I googled AC services and chose Patco based on all the great reviews. The reviews were right! The technician was very professional and kind. He fixed my AC right up, and it was quick, affordable, and easy. They are not going to try and up sell you for something you don’t need; they are honest and respectable. I highly recommend Patco!