Reviews (23)
I called to get a quote and the company seemed like nice people until I called the following day to follow up on a quote Misty belittled us as customers stating that we didn't know what we were doing. She kept saying it to us as if she wanted to make a point because we didn't know their terminology when it came to HVAC. I'm not sure what had upset her that morning.
Always great service. We appreciate Paul and his professionalism and friendliness.
Farnell recently replaced my system with a Lennox Heat Pump purchased through Costco. Tremendous Value and excellent service providedby Farnell.
Did a good job
Farnell replaced our complete A/C system at one of our properties. The outcome was the best in our over over 40 years experince i.e. excellent in every way. They were very professional and their office provided us all the necessary completed paper work after the installation.
Farnell Heating and Air Conditioning performed maintenance on the AC units at my school today. On multiple occasions there were arguments and foul language used in the hallway. After about the third time, I went out and told them that it was not appropriate behavior in a school setting and to please stop. The OWNER of the company proceeded to sarcastically apologize and slammed both of my doors. I was very embarrassed for our students and for his employees that do not deserve to be spoken to in that manner.
Nice people, good price, thorough.
great experience all the way around!! I received 3 other quotes and Farnell blew them all away. I love supporting a local, family operated business! Especially when they took such good care of us!! Will never use anyone else!!
We shopped around for our new HVAC system and are so pleased! Great crew! Locally owned and family owned and operated. Highly recommend !
Hayden and Hunter not only fixed our issues with our Nest thermostat but they explained what they were doing throughout the service call. My Husband and I felt completely comfortable with them in our home. I strongly recommend Farnell.
Fast, professional and reasonable.
Was charged $260 for a service call that should have been no more than $100. When I called to discus the shocking $160 up-charge, the owner promptly returned my call only to yell obscenities, express his annoyance that someone would question the work done, and then hang up on me without any intention of a civilized conversation. Extremely unprofessional, and quite frankly offsetting... After looking into this incident, I found other reviews referencing Mr. Farnell's poor temper, which matched the ridiculous phone call I received. Not recommend, why would you want to do business with someone of this nature if you have other options. ~Left tools onsite. ~Left screws in hallways where A/C unit was not properly re secured. ~Poured dangerous chemicals around my exterior unit without a warning. Luckily I saw it and kept my dog away. ~Instead of diagnosing my unit, it was a "teaching" lesson for his grandson. ~Did work I specifically told them not to just to rack up more time. There was no need for the grandpa and his grandson to tie knots and hang things up when they were called for an A/C diagnosis.
Just replaced my 22 year old system with new 5-ton Lennox. Price was very competitive. Technicians arrived one time, answered all my questions and cleaned up afterwards. I would definitely recommend Farnell Heating and Air based on my experience.
Our technician today was Austin. He serviced our 2 Lennox AC units replacing in-line filters and reprogramming our control panel. Austin exhibited professionalism during his visit. He displayed a high degree of component/system knowledge.
Never used the company but watching the blessings they are giving to those in need, I will definitely use them if needed and recommend to friends and family.
Please please teach whoever drives the truck with the license plate VSL807 to drive. This is the second time he's cut me off really closely without a signal, causing me to have to break rather suddenly with my two month old in the backseat. About 3-4 weeks ago, literally the same truck did the exact same thing on Airport Blvd once again with my two month old in the back seat. I was going to leave a review about it then, but decided to let it go. However not this time. I have dashcam footage, and god forbid something had happened to my son this would be a lot more serious. Something needs to happen with this driver though, because his carelessness could get this company in trouble one day.
The best in the business when it comes to keeping cool and hot and they are very nice and will help u anyway they can and they stand by there work plus they help me save in anyway possible way when it came to installing my ac unit and did me a fantastic job and it didn't take long at all and I'm well satisfied and I recommend anyone that have any heating or air problems call farnell heating &air
We got a quote for $2000 to replace our whole heating unit. Then called Farnell (Daniel) for a second opinion. Came out---$300! And great service, me and my husband recommend them for sure. thank you!!
In early Spring I had Farnell replace both of my AC Units, including the new heaters, air handlers and outside units. They sent a great group of technicians to do the installation of my new Lennox Units. The job was done very professionally. The scheduling of the work, which was done through the Costco Special, the installation as well as the followup paperwork and rebates, handled very professionally and in a friendly manner by Mitzi, her Dad, Mr. Farnell, and the other ladies in the office, was completed and all folders and warranty work received as instructed. I had a couple of issues with the units and the problems were diagnosed, fixed and completed by Daniel, who is a very professional young man. Units are working extremely well during this very hot Summer and I've very much noticed a considerable savings in energy costs over the previous years due to the efficiency and high Seer ratings of both Units. We were very satisfied with all aspects of the job, followup and performance of the product. I highly recommend Farnell AC and Heating.
Called Farnell after our AC unit went out on a Saturday in July. Daniel arrived, isolated the issue, and had it fixed very quickly. Very friendly and professional. Highly recommend.