Reviews (100)
Am very satisfied with their performance
Installed new a/c unit the day after initial visit. Excellent service.
Our service was exemplary! They came when they said they would and identified what was wrong with our older system. We decided to replace it and a new system was installed the next day. Excellent customer service whether you are calling the office or dealing with service technicians.
Daniel P. Help me understand what was going on with my unit and why.
Prompt , proficient, professional
Herring is all the things you look for in a service provider - professional, knowledgeable, on time, and friendly. Will definitely use this company for my heating and cooling needs going forward!
Very quick response to an issue with my air conditioner and super nice while at the house. Great people!
I had another company tell me I needed a new unit. They showed up, checked everything and found that I only needed some minor maintenance and my unit was cooling again. They know their stuff and have the best financing options if you need a new unit. 60 mos same as cash!! I'll be a loyal customer for life!
The technician did a great job. Went above and beyond what was expected. Was very helpful and patient and answered all of our questions and we will use you again when we are ready for the heat check up or if any issues come up.
They always call from the road as a courtesy even when they have been scheduled. Often times they can come earlier than expected. This past time they were very accommodating over my boys’ many questions and curiosity while they worked. Very polite, very respectful. Glad to be a customer of 6 years.
Everyone I spoke to from the technicians to the people answering the phone we're very courteous and helpful. The problem was identified that day and corrected by 4:00 that evening with a new dual heat pump and cooling coil installed. This is a local family-owned business, very honest people.
The technician was great!
I am over 75 and a year or two ago Herring Heating and Air were doing my semi annual heating and a/c check ups. During the last maintenance call, they sold me a UV light to kill bacteria and mold that I had been seeing on my a/c filter. The UV light system was very expensive at $900. I almost feel as I was defrauded when they installed the UV light in the system because the technician installed it in a different location than he and I had discussed it being installed for the intended purpose of killing mold/bacteria on the COIL on the interior part of my split a/c system. The tech and I discussed and he showed me pictures of bacteria growing on a COIL, similar to what could be growing on the coil on the inside of my split system. He said he had something that "would take care of that". He explained about a UV light and I said okay. He then installed a UV light in the RETURN DUCT - but I could see that putting it in a return duct does nothing to kill bacteria/mold ON THE COIL because the light does not shine on the coil when installed in the return duct. When I objected I was told "but it does help because it kills bacteria in the air in the duct." I told him I did not buy it to kill bacteria in the air, but rather on the coil. The technician (George) assured me he would take care of any problem I had with this installation and that they "like to keep their customers happy"; however in the days after George left, he did not answer my phone calls or texts, nor did I hear anything from Herring. I called the company and Wendy Herring returned my call and her solution was she would send a technician to come and take the light out of the return duct - to which I said no because the integrity and insulation of the duct had already been cut into. George, the technician, had cut a 6" square hole thru the outer duct and also the insulation between the interior metal duct and then a 6" hole in the interior metal ducting. Removing the light would not fix anything b
Very professional and we are happy with our results
The technician was very friendly and professional. He did a great job!
Excellent, timely and courteous service. I highly recommend Herring!
annual checkup of Trane system done professionally and timely. Very nice technician!
Herring installed my unit a year ago and today was my first Hvac system maintenance service. Thank you Aaron Harrell you did a great job! He was punctual, professional and courteous.
The Service Tech was on time. Upon his arrival he was courteous and seemed knowledgeable along with being eager to meet my needs.
Trustworthy, competitive pricing.