Reviews (100)
very good service and selection
Ease of ordering and the product is quality material.
Great folks, nice store. Had just what I needed, nice kid even loaded it for me.
Poor customer service
If you like tools as well as I do then this is the store for you. I find that the quality of the merchandise is enough better than Harbor Freight that the bit higher price is worth it. The sales are good and especially for me the free freight that is sometimes available. Wish they would put a store in the Guntersville/Albertville area. It's a hour drive for me so I don't get there very often.
Every trip to this store has been a good experience. Sales people helpful and knowledgeable. Prices are fair. We’ll set up retail store. I really like going there because of the variety of products
Helpful and friendly staff, well maintained/clean store, and great selection of tools.
I was told to take an Ego Chainsaw that was still under warranty here to get it fixed/replaced by their repair service department. The man was friendly but each time I call to check on it, he says he should get to it in a few days. It's been 3 weeks and he hasn't finished. They told me originally about a week.
Staff is knowledgeable, courteous, and helpful. Shopping here is always a pleasant experience.
Always helpful and knowledgeable about the products in the store.
Easy to order and great website
This is a great store. They have a nice variety of products from light duty tools for minor house repairs to heavy industrial quality tools for businesses. I generally use some sort of product that I had previously purchased from Northern Tools almost daily. I try to always take advantage of their wonderful sales throughout the year.
I like the products purchased from NorthernTools (online mostly). However, their system for shipping to store has not been the best. I've had two instances where my item was at the store but I wasn't notified. In one case, it was over 30days before I received my item. I requested some type of compensation for my inconvenience, but nothing. I'll give the "ship to store" option one more try.
Good Suppliers with great prices! I will buy again Thanks.
Wow love this place
Fast shipping and always bargains to take advantage of
sales rep was very helpful and informed me how to order on line, only complaint is the long wait time (over 15 minutes) I under stand though because of shortage on help. other wise good job
Tiffany Brown, my account manager is the best.
love this store. very clean and a good variety of items. great people and very helpful. Order the products all the time. I have bought several items from this store and do not have one bad thing to say. Have always had good luck with the items and I am currently still using all of them
The Employees at this store are very friendly and know the product that I was looking for. I have ordered on-line and have shopped in store. Great group of employees. Will continue to shop at this location.