Reviews (31)
Not experienced on cleaning package units. Courteous and pleasant after I told him where the filters
My heater would not come on. So I called Superior and a rep came out. He eyeballed it, and said the drip pan was frozen, and he did NOT fix anything. I had another company come out, and they said the igniter needed to be replaced. The other company replaced it, and now it works! What made the matter WORSE, was that I told, at the very last minute, that this was considered double overtime, so I was charged $200 ... for nothing. The other company now has my business!
Have used multiple times for commercial and home unit. Quick response, fair pricing, easy to work with, and fixed my AC.
I have a mixed review of Superior. The good - Tech came after hours and got our system up and running again shortly. The bad - the system was only one year old and still under warranty from Carrier. The tech assured me he'd file the warranty claim but to date I have not received any reimbursement for the part. I have since opened a case with Carrier to get to the bottom of it. Maybe it was a simple over-site but the response from Superior has been ignorance. I'm not sure you can be a Carrier dealer and then claim be ignorant about warranties and claims....if I am wrong, I will update this review and apologize. I have no problems eating my words. We'll see.
Came out at 11 pm quick, professional, less than 45 minutes to repair. Will be getting service contract.
They always take care of us!
On time fast service.
They came right out and fixed my ac. It was blowing coolish not cold air.
A/C wasn't operating and when I got home from work. Called Superior and left a message with the answering service around 7:30 pm. Technician called me back within 10-15 minutes. He showed up at my residence within 20 minutes and diagnosed the problem immediately. He repaired the problem and was gone by 9:00 pm. He was great!! Highly recommend Superior H&C. Very professional and they don't play games!!
Was able to get next day service for a problem with my air conditioner. Chad, who did the service was very professional and nice. I will use them again for sure.
Very nice place and owner is very respectful and hard worker
great, fast, good price, polite, every time my mother-in-law gayle powers called
Superior Heating and Air will go above and beyond in customer service, maintenance and repairs. I highly recommend Joey and his professional crew.
I had an issue with an almost 10 year old Goodman Heat Pump. The company I purchased the unit from was not willing to fully cover the costs associated with replacing the damaged part (even though I had a 10 year parts and labor warranty). I called Superior Heating and Air for advice and a quote on a new system. Joey and his entire team were nice, honest, and professional. I ended up purchasing a new Carrier Heat Pump from them. It was installed quickly and efficiently. I highly recommend them.
We’ve found this company to be fast, friendly, professional and affordable!
Our old HVAC man had retried and we were hesitant about using a new company. We had heard about Joey through a family member. We had a minor repair issue on an older Carrier unit. Samantha and Joey were phenomenal. They had our issue fixed same day . We've found our new HVAC company. They are responsive, on time, professional, cost efficient and very friendly. You don't find many businesses that take pride in checking ALL the boxes but these guys do
Called for air duct cleaning. They came out and gave me a song and dance about damage to my ducts...even showed photos. ALL A LIE!! Ihad a second person check behind them and this time I went up into the attic with them. There was NO damage. None. You could see where he walked due to dust disturbances and he didn't even check all the ducts that he said needed replacing. A $129 cleaning turned into a $4000 totally unnecessary "repair" estimate. THEN, after they left, the furnace wouldn't turn on. I checked the breaker etc. No go. I called and was told to call for emergency repair...he refused to come out and fix whatever he had done. I told him that I was going to complain, so he sent another person out who said a fuse was "popped"...it was working just fine before they started messing around! ALL A SCAM targeting seniors. Run away from these people! Run away!!
I wouldn't ever use anyone else!! They respond as soon as you call and Joey is amazing. He's fair and promp and a very nice guy. Prices are great too. If you have an emergency, he responds quickly and gets the problem solved. My hair conditioner quit working, well my unit quit blowing cold air and it was 90 degrees in the house and he came right over and fixed the problem. I would reccomend him to anyone who asks and I have used a couple of other companies and I will only use Superior now!!
They are prompt in the response. Prices are reasonable.. personal people working for them.. and they follow up afterward
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