Reviews (5)
I had Whipple install a Comfortmaker 5 ton unit at my father's house and a 5 ton & 3 ton at my house in June 2016. Tony Whipple promised he would submit the information for the warranty and I would receive the warranty in the mail within a few months. The installations come with a 10 year parts & labor warranty and 15 years on the compressor and a 5 year "No hassle Warranty". After the install we noticed the 5 ton unit was forcing the return line against the inside wall making a very noticeable noise in the bedroom. I called Tony and he came out. He said he knew what was causing the noise and told me I needed to remove the brick where the return line exits the wall and left. Great service. I removed the brick surrounding the return line to no effect. My father sleeps in that bedroom. He has alzheimer's and doesn't notice the noise. Anyone else would find it to be very annoying. For almost 2 years Tony doesn't answer his phone and he doesn't return calls when I leave a voicemail. No warranty papers, no service after the check clears. If you are lucky and have a flawless install that never requires warranty service then there's no problem doing service with this company. I wouldn't recommend it. Whatever you do, don’t let them put your units on the black plastic platforms that raise the units off the ground. This is what has caused the return line to be shoved against the wall. I highly recommend finding another company to deal with. I didn't think I was giving $18,500 dollars for 3 systems to a dishonest business man and getting no service in return. In hindsight it certainly wasn't worth saving a few dollars.
Tony installed a Rheem 4 ton heat pump system for us in April 2013. Our outside condenser sprung a leak earlier this week. I have the invoice documentation that shows a 10 year parts and labor warranty. Little did I know he would have no intention of fulfilling his contract. After calling the numbers on his website, leaving multiple voicemail messages and sending a web request, I have heard nothing. It has been 3 days with temps over 100 each day. I have had to engage another company to do the work at my expense even though I paid for as I0 year labor warranty.
When my air conditioner went out right before closing on the sale of my house, Whipple was there to save the day! They worked hard and fast to get the job done, and the price was the best in the area (at least, that I could find). The owner, Tony, was professional, kind, and honest (a real pleasure to deal with). I highly recommend this company to anyone.
Great job, they were out to my house within 20 minutes and fixed my a/c!
Great service, fast and dependable. Fair rates.