Reviews (97)
I can't say enough about the service I have received from Chris at Veteran. He is very responsive and has helped us out in emergencies on several occasions. He is very knowledgable and always does a professional job. I highly recommend him.
Responded promptly as requested. There was no acknowledgement of our initial call, however they did contact the day prior. Work done professionally, technician was friendly and knowledgeable. Have used them twice now.
Chris has came on time and fixed my issues as quick as possible. He also identified the main issues for further improvement. Thank you so much
Chris Tucker is the best - knowledgeable, professional, detail-oriented. These guys have earned our trust!
Chris was awesome. He came out he explained everything in detail. He also advised me of a problem I didn’t know I had. He gave me a reasonable estimate. I will totally recommend this company to everyone I know. Chris was knowledgeable. He was personable. He was honest. I can’t say enough about this company. I have recommended them to everyone who asked about my problem. Chris is truly a Godsend.
Response time great! Professional awesome! Heat up and running! Thank you Chris!! Will call again
Best work on steam boiler systems. We have struggled to find a quality servicer, highly recommend.
Chris helped us out by installing a Aquasana house water filtration system. I highly recommend his services! He's responsive, professional, mindful, punctual and quick.
Chris from Veteran has been amazing to work with, and I will refer him every time. He has installed new HVAC equipment for us, and has been on time every time, super communicative and very kind. He is extremely hard working, and wants to make sure everything is done correctly and that you know all of the facts before going into a project. We called him about 6 months prior to hiring him/Veteran, and he was super patient with my lack of knowledge on replacing air conditioner units and took his time explaining everything to me. We decided to wait a bit to replace our system, and once we decided to go forward with the decision we scheduled an appointment with Veteran through their website. I will admit that calling I sometimes got Chris, and sometimes didn't get anyone and one time got someone different than Chris, but you really don't need to call them - they really seem to prefer you going through their website and if they need to call you they will. The appointments on the website are super easy to pick up, show all of their availability, and you can leave tons of notes to help explain what you need. Chris called that week to check in with me, and we changed the appointment around a few times to coordinate efforts with our roofer. Chris handled the coordination on his end, and was awesome the entire time. We talked about different options, he explained them super simply to me, and I trust what he has to say. When it came to doing the work Chris showed up on time, put in extra effort to try to get our systems installed in a timely manner, and showed us that he cares about his clients. We really appreciated all of his hard work and time. Contractors are very difficult to find in Philly, and my partner and I have dealt with too many bad contractors in our short time period as home owners. We are always so relieved to find a company like Veteran. Chris from Veteran is exceptional, kind, and reliable in every way.
I wish every vendor & contractor we used was as great as Chris and the services we get through Veteran. We really appreciate Chris taking the time to explain what needs to be done and why, as well as letting us know about things we can fix ourselves. Can’t say enough good things about Veteran!
Chris was extremely professional and knowledgeable with fixing our AC. Not only is our AC working great now he also took the the time to explain to us the problem. I HIGHLY recommend this company!
Chris executed most of a job and was paid, but has not completed the work. He no-showed a confirmed appointment, and hasn't returned my calls or emails. Extremely unprofessional and now I'll need to pay another HVAC tech for the job I already paid Veteran for. I suggest you find someone else who will not take your money and run leaving you without cooling as soon as the temp hits 90 degrees!
AC wasn't cooling as much. Chris came out to perform a diagnosis after Sila had added more freon the week prior. Turns out Sila made it worse. The amount of freon in the system needs to be at factory specifications for it to perform maximally. Chris removed all the freon and added it back in slowly to titrate to factory specifications. That fixed the problem, and it cost less than the wrong but more expensive step Sila had charged for. Unlike Sila, he also was honest and didn't tell us we needed a new unit entirely (our current unit is only 8 years old!). Will use Veteran again for future maintenance/repair.
My backyard spigot had rusted and broken off when I was replacing my hose. Chris Tucker came out the same day to help me deal with the problem and did an excellent job replacing the pipe/spigot and patching the holes made to get the pipe out from my basement to my backyard. Overall very efficient and communicative - I appreciated how he took his time to explain what needed to be done. Would use this company again.
So glad I found this company and I plan to use them for all future plumbing and hvac needs. Chris came out to diagnose my issue quickly. He was on time and very pleasant to work with. He then returned 2 days later to fix the issue. They are trustworthy and easy to work with.
Excellent and professional service. Made an appointment that was timely kept.
Knowledgeable, thorough work. Shout out to Chris Tucker in particular!
I feel confident that Chris knows what he is doing with plumbing and heating. Other companies will not service my boiler from 1965 but Veteran will.
No one answers the phone, no point in wasting your time.
This is an update to my earlier 5 Star reviews of the work done for me by Chris from Veteran but a very significant one because it reflects replacement of my entire central air system and dealing incredibly well with a major problem. I can only give 5 stars but it deserves more! I have central air in my old 1908 condo building and the heating unit in the basement began leaking Co2, needing replacement. The outdoor unit was about 14 years old so it was reasonable to replace both at the same time with more modern technology. Big job and once it was done there were problems with the outside unit making noise under certain circumstances. Of the 25,000 units Amana built last year, 5 had defective operation, putting the odds of getting a lemon 5,000 to 1. When Chris heard the noise he set about taking out the bad unit and replacing it with a new replacement. All work was under the unit's warranty and it was a VERY big job because of the outside unit being in such an awkward location at the end of a narrow walkway. So this update reflects an incredible amount of work on his part. I looked over the specs of the unit he selected for us and it looks like an excellent choice. Everything about the job was done as professionally as I can imagine. You couldn't do better that selecting Veteran for your HVAC work. Thanks Chris! And thanks Veteran Following is my earlier review. This is an update written after Chris completed a major job here: installing a HEPA filter in my central air unit. Once again, for the third time,I am really pleased with the results. Installing a HEPA filter is a pretty involved procedure and he again displayed his high level of professionalism, his talent, and his depth of knowledge. It is working very well. And he was joined this time by Kelly who specializes in plumbing. She replaced the heating element in my hot water tank and that very went well also. They are the best professionals I've ever dealt with and their billing is very reasonabl