Reviews (10)
I had an initial appointment and he didn't come at all. The next day I called and asked what happened.he stated he was on another job and that he would come thenext Day. The next day he didn't arrive until 7Pm after I waited. We went outside in the dark to look at my air conditioner. I asked for air conditioner and furnace quote and he quoted 18,000. I received 4 other quotes .. one was 11k ,9K,8k. I called him to service my furnace and he gave me a different price than my neighbors.he charged me more. One of the neighbors went online and the other did not go online. He didn't draw a contract for services.he just gave me a quote. He was unprofessional and defensive .would not recommend
My neighbor told me he did her wrong and was disrespectful In his response. I didn’t think anything of it. She said he came and did no work. My uncle who was here for the holidays and has been doing this work for 30 years came and noticed he did nothing on my service either. He didn’t properly service my furnace and did not clean my flame sensor. I have all the pics and videos to show he did not clean my . Do not use him;he is not trustworthy. I will make sure people know not to use him.
I would like to express my disappointment with the services received for the installation of my water tank. To start the technician did not bring all necessary parts to effectively complete the job. He wanted to place a new water tank in a drain pan full of water. I paid an additional $420 for parts and labor. When I visited my property to inspect the work completed the exhaust coming from the furnace leading into the hot water tank was not installed. This was a hazard to my tenant as carbon monoxide is being let off in the air in her home. The tank that was replaced was not properly installed and did not fit the area it was place in and there was water leaking behind the tank. I reached out to the company who installed, and he visited the property Saturday and said someone will be back out to make repairs. This has been a huge inconvenience to both me and my tenant. Alan, I assume was the owner said it was a bad job and that he would fix it correctly without an additional charge. He uninstalled the hot water heater and put a bucket under the water line and ask my tenant to empty when it gets full. My tenant called and said that she could not keep emptying the bucket. He left he hot water heater in her living room and said he had to wait on the parts. She still did not have any hot water for her and her family. We had to compensate her for the inconvenience.
Awful awful awful customer service. Beyond unhappy with this service. Nothing was fixed. Still having the same issue. Tried telling the tech but they never listened. Literally just cleaned my furnace and left. They left us a 4 hour window. Didn’t show up till the 6th hour and wasn’t even going to tell us they were late. Tried to overcharge on top of it. Was quoted one price by one person and the tech was quoting another and just kept saying either $75 or $100 for the service charge. So clearly they’re not working together. Just all around terrible
BEWARE! I thought with the 5 star reviews that this company was a sure shot. Wrong. So Alan came out on an emergency call for my furnace. He was over 30 minutes late for our appointment but I let it go. (I shouldn't have!) I told him my tenant told me that the heat isn't heating up to temp (it was stuck on 59 and wouldn't heat to above that) and that there was a scratching metal sound when we turned on the heat. The only good thing is that he fixed the metal sound. The bad thing is the heating problem wasn't entirely fixed. He cleaned my flame sensor (which I told him I did myself 2 weeks ago...it's not hard to do!) But he did it again. BTW, you can only clean it so much before you rub the filament off it and it goes bad...WHICH WAS THE CASE! Anyways, the heat worked temporarily but late the next day, low and behold, the heating issue was back. I called him and told him that and he agreed to come out the next day. This is where everything goes arwy! I paid him $220 for the first visit and since the heating issue was still happening, I didn't expect to pay for the 2nd visit because the problem isn't resolved. He opened the furnace door back up and I showed him the sequence that was happening. We replicated the issue and then he saw the light code. Gas flames go out and the board flashes red then green, red then green. He looked at the code legend on the back of the door and didnt know what '1 hour lockout' meant. THEN I EXPLAINED TO HIM what it meant and he just called his friend who knows 'all things Nordyne'. His friend said to check the thermostat. My 2 year old Nest thermostat that I had professional installed by my trustworthy HVAC tech (who happened to be sick last week). He moved a wire around and then went back downstairs. Then he left an alligator clip and told me if that doesn't work...how to put the alligator clip on the board to bypass the thermostat. If that worked, then my thermostat is bad. So he left AGAIN and sure enough it still wasn't heat
I recommend this company to anyone my heat went out they came out immediately diagnose the problem ..told me they will call the warranty people to let them know what was going on to order the part.. however they came back the very next day on a job that would normally take three to four days to fix, and fix my heat 😊I can't thank them enough my husband is bed bound, and can't leave the house... when I say they were awesome I give him a 5 plus and recommend them to anyone... great service,, professional, and promptness on time ..he even came in before the deadline that they had given me to fix it great work awesome performance..you got my business if ever needed again.
First used TCC three years ago. Alan was the best at identifying the source of the carbon monoxide in our +20 year old boiler. He was very helpful at providing options to replace the boiler. Replacement was completed within 24 hours. We were so satisfied, that he was the one we called for A/C service on our rental unit. Once again, Alan provided options and proceeded with our choice. Extremely pleased with Alan's professionalism and quality of work.
Alan was professional and efficient. Appointment time was honored, friendly experienced service. Heating was out and came on Sunday and diagnosed and repaired. Thank you TCC and Alan for keeping our family warm!
Alan is a miracle worker. We had 3 different HVAC techs come out to fix our furnace and none of them could fix it. They just told us to buy a new furnace. Alan proved them wrong! Not only did he fix our furnace he was extremely accommodating to our schedules and clearly knowledgeable about HVAC.
I've been having TCC come out and tune-up our furnace and A/C for years now. Every time James arrives he's friendly, clean, and the process is smooth. We've never had a problem with our units since he's come to check on them.