Reviews (37)
Wesley was excellent and resolved the AC issues at our optometry clinic promptly and professionally.
Straight Cool responded quickly to my service call. These guys were absolutely the best I could ask for. I appreciate their professionalism, courteousness, and knowledge. I just erased all my other entries for A/C repair in my Rolodex -- these guys are perfect! I know I can depend on these guys to get the job done right!
Terrible company do not use zero stars
excellent customer interaction skills and service
Professional and timely. A depth of knowledge that made sure I received the correct repair.
Maximo was a very nice young man that was very courteous and polite. And he explained and answered any questions that I asked him.
Jamie was prompt and professional. This was an excellent service call all-around.
Kid came to do maintenance didn't seem to know too much, he left and my thermostat was blank. Called them right away they stated when cleaning the unit he had to turn it off and breaker must've blown I advised him it was working fine before.. They text you to cancel appts last minute and on the day of, and on top of that they were texting the wrong number after giving them the prefered number everytime I spoke to them. They refused to come again because our system was "working weird" asked the lady to send to me in writing so I could show warranty company she took my info but I never received anything she stated she would send. Went with a dif company, they kept their appt and fixed my ac asap.
Jaime was very professional and knowledgeable. This company definitely deserve 5 stars.
The AC unit that was installed cycles on once every 2 hours and only for a brief amount of time. I called multiple times I keep getting told they will call me back and nothing happens. The technicians were very friendly but the system does not work properly. *** Update. The AC unit was originally set too low by technician and system could not keep up and I adjusted it to a higher temp accordingly to cool overnight. The company came out the following morning to do a check and charged me 55 dollars for a 5 minute visit, I was not told there would be a charge by the phone representative otherwise I wouldve cancelled.
Kiarrah was a great person to help work w me and the warranty come. She was extremely pleasant and professional! These two young men were highly professional and quite talented. Did a great job. Max and Jaime also told me about a maintenance policy I will be purchasing for two homes! I will definitely use them again. Calling tomorrow to set up maintenance on my other home’
Jaime was professional and knowledgeable and these guys got it fixed within hours of my call. I’ll use them again in a heartbeat.
Great people and knowledgeable team members!
Kierra, Mike, Jason and Max were awesome, they were able to get my family a BRAND NEW ac system installed in a few hours for a great price that fit our budget. I finally have cold AC after 3 weeks of not having it. Thank you for the Veterans discount. I definitely recommend Straight Cool Mechanical for everyone’s AC needs. Thank you so much.
Jaime was prompt, professional and thorough. He explained, in clear detail, what the issue was and how he fixed it. He communicated each step of the way and left the area clean, and ready to go. He was respectful of my time and also put me at ease that nothing else needed to be done at this time. I’d highly recommend him and your company to anyone needing these services—10 out of 10!
Straight Cool keeps me cool.
Very professional great service He was on timeGreat personalityThanks for everything Max.
Not yet waiting on approval on certain things but yes we will be using them
I've been a homeowner for over 25 years, which means I've dealt with my fair share of repair companies. It's hit or miss when you pick your own provider and even worse if it's a company your home warranty assigns. I can say without a doubt that this was the best experience I've had with a repair company. The guys were on time, polite and professional, cleaned up after themselves, and even told me they would be sure to close the gate to the backyard before they left. Great service.
8/10/20 Kierra and her team worked tirelessly with my home warranty company, so I may receive the maximum credit that I needed and that my unit was up to code. Dan, the on site technician, was patient and honest with all my inquiries. They never pushed a sale and were willing to work with my budget to make sure I had the better option in the long run. They gained my trust by providing me with all my options and allowing me to choose while considering my budget. Even after multiple quotes and opinions on my HVAC replacement, I choose SCM's integrity. Thank you SCM for saving my first summer in San Antonio.