Reviews (29)
Four Seasons installed a new 50 gal hot water heater on Monday. The two technicians openly admitted they made mistakes and so the install took an extra 4 hours for them to "fix" it. By the next morning, we had no hot water again and our basement was flooded. Four Seasons said a technician would be out between 1 - 7PM, but he did not show up until nearly 8PM and didn't leave until 10. He openly admitted the original installers did a terrible job and that he could not fix it. He ordered a new part to be delivered on Wednesday. On Wed, he showed up in the afternoon and waited almost 2 hours before the company called me to inform the part was not coming. They never told the technician so he complained to me that he was unhappy with them. A new tech came back Thursday, showing up nearly 45 minutes late, and said he could not fix it because the new part was defective and gas would leak. said yet again a new part would have to be ordered and now we'll be on day 5 with no hot water for our family because of Four Seasons terrible service and product. Furthermore, we missed work and had to cancel several personal commitments because of how unreliable the scheduled times were and the perpetual inability to fix a brand new hot water heater. Amongst it all we realized they double charged our credit card and maxed it out. We contacted customer service several times and all they offered to do was open a review case but have not followed up with any meaningful response after multiple days. Truly unbelievable experience after years of relying on them for nearly all of our home needs.
This company has been taking care of my heating and cooling needs for 20 years, and I have never had a problem with them. If you're in the area they serve, call them!
Patrick was punctual, polite and knowledgeable. Very pleased with service. Outstanding.
Jerry of Seasons is the best! Been using them for a few years now. Honest, responsible, thorough work, reasonably priced, courteous and more! I can not say enough good things about them.
Within 45 seconds I was told I needed a new furnace and was asked I I wanted a quote. They shut off my heat without telling me. Then hung up on me when I called them to inquire why. Don’t let these idiots in your house.
The people are really nice.
My 25 year old heat pump and 35 year old air handler needed to be replaced. I received quotes from four companies and ultimately decided on Seasons because the installer who came to estimate the job (Jim) was impressive and the owner (Jerry) offered a reasonable price. The installation was scheduled for the following week. The installers, Jim and T.J., were highly skilled professionals and worked very well as a team to complete this project. They were happy to answer every question I had throughout the project. If you need any HVAC work done I can highly recommend Seasons. Make sure to ask for Jim and T.J.!
I've used them a few times & have always been pleased with their service and great prices. The technicians are prompt, knowledgeable & polite. Will be using them again.
My mother called for no heat, and a few days before Christmas the technician left her without attempting any repairs or diagnosis. He did get the furnace restarted for her, though it did not stay running, and ultimately the solution was an offer to sell her a new furnace for $5000 after charging $130 for the service call. The next day I had a chance to look over things with her. The main issue? Dead thermostat batteries for $3. It's been running fine for a week now. A professional service should include such a common and basic part of troubleshooting in their $130 service call, no matter what. It's like restarting a computer that is malfunctioning -- it's the obvious first step. In any case, I spoke with the owner who was accommodating and understanding of the situation. I can appreciate the time he took to speak with me and understand the concern. But future folks need to beware that a service call may not be what you're expecting, so check your thermostat first.
Great to find an honorable and honest company that's reasonably priced too. Did what needed to be done, gave me choices about what could be done now, but wasn't necessary this time, would be next time, etc.
Had decent experience initially and then had a new air conditioning unit installed in 2014..when serviced in 2015 was told it "needed oil" due to something with that particular model....then issues with the unit not cooling and when I called to mention it had a 10 year warranty on parts they said they would not attend to the issue because I had not had them service the air conditioner in over a year....this had nothing to do with the performance of the unit and clearly there was an issue with this unit initially for it to need oil and then not perform well. I got nowhere with the front desk person and they were very rude so I had to give up and have another company come out...they had to put more freon in and so clearly there is an issue...I now am having another company come out today to see if this unit can be salvaged....I am angry...poor customer service and not owning up to the warranty....I know there are other good reviews, but this is definitely NOT one of them...a 5 year old air conditioning unit should not have these issues when it has been cleaned and serviced. 2016 was the last service from your company because when I scheduled with service, I was continually called and told the person had to change the day or time due to emergencies...that coupled with the frustration of a unit I felt was a lemon, I had a couple of other companies service and clean the unit because I could get no satisfaction from your company. I was not allowed to speak with a manager or owner, as I could not get past the receptionist.
I had a technician come out on Saturday to diagnose a damper issue. The part that i need was not available so was told someone would call me back on Monday with the details of when the part would be in. No call. I called finally on Wednesday morning to ask about the lack of a call back and was told the owner was in a meeting. A few hours later he called me to tell me the part was never ordered and would be in on Friday and it would be an additional $300 on top of the $120 i had already paid. I was told it was a two hour job. I asked what had happened to the call between Monday and Wednesday that never happened. The explanation was they were on vacation. I ended up fixing the part myself in 10 minutes after ordering off a parts supply website $60. Not a good experience.
Thanks so much to the team and to Roy, the tech who made the service call for an annual service. We had a number of small issues which he thoughtfully explained, told us our options, and never rushed us. In the past I would look for a coupon and call the lowest cost option for my annual HVAC service. I’ll be calling Seasons Heating and Air every year because of Roy’s service, and the competitive pricing!
Called Seasons because I came home to a very humid and hot house. After speaking with Jury(Sorry if I misspelled your name) on the phone he was able to set up appointment and told me within the hour. I received a call 5 mins later and was told that technician was on the way and would be there within 30 mins. Jim the technician was able to diagnose the problem quickly and repair it. Took all of 30 - 45 minutes. The house is now cooling down. From start to finish everyone was polite and professional. Thanks for the help.
Great service! I've been using them for years.
Absolutely fantastic service! 7:30pm Friday night, I smell a metal/rubber burning smell coming out of the heat vents at my dad's house in Lake Bluff. It's really bad. Hurts my throat. I turned off the furnace, looked on Yelp and called Seasons. Melissa answered the on-call line and once she heard the problem, she knew she had to get someone out to us right away. At 8:00pm, she called back, saying we'd have a tech in an hour. By 9:00pm, Michael showed up, along with 10 year old son Jason, who clearly was a veteran helper. Michael took his time diagnosing what exactly the problem was, and also determined we'd been inhaling levels of carbon monoxide that explained just why my 90 year old dad has been so sleepy all the time lately!! Long story short, Mike advised us how to safely stay warm through the night, and then came back first thing in the AM to replace the 38 year old furnace, this time with older son Devin, who is looking to soon be just as good at this as his dad. Melissa (who's Mike's wife and the boys' mom) called to confirm she'd register all our parts for the very solid warranty they offer. We got a great price from kind, thoughtful professionals who are prompt and talented. The new furnace looks great, is running perfectly and zero carbon monoxide. LOVE TEAM LaBELLE at SEASONS HEATING!!
Had them out for maintenance through a Groupon and had good service. Unfortunately my heat went out a few weeks later and I was able to receive swift, AFFORDABLE, trustworthy service and my heat was back on in a couple hours. Glad to have a company to trust for my home heating needs.
Love Seasons Heating & Air. Have used them for many years for the bi-annual AC & Furnace check-ups and two complete new units installed - one in my old house in Mundelein in 2014 and now my new residence in McHenry. Any service issues were responded to quickly and I am very pleased with their technicians. TJ was my service tech for my annual AC check-up on June 1st. He told me that the AC was on its last leg. I wanted to try to make it through this year so he complied with my wishes. Sure enough - 3 weeks later - it totally blew up at the end of one of our 90 degree heat waves. As I was going out of town the next day, I scheduled the replacement of AC & furnace the day after I returned. TJ, Jackson, and another crew member, showed up on time, worked all day to complete the job and I could not be more happy with their work. Jerry Webber and Seasons are the best. They stand by their work, very polite, and clean up when they leave. MY AC bills have gone down this summer due to this new unit. I highly recommend Seasons. Linda Clark
for 24 years we have lived in our home with terrible a/c, even after having numerous heating and a/c people out over the years--and purchasing a new a/c unit years ago. Last year Seasons came out to replace our furnace. *we were told (by Jim) that we needed a much bigger blower etc. to make our current a/c unit run effectively--we were not pushed to purchase a NEW a/c unit. Jim did what he said we needed. For the FIRST TIME IN 24 YRS my house is cold!!! The a/c actually turns OFF instead of running constantly, and I am often turning the temp UP due to being too cold. My electric bill has also reduced by about 100 bucks this summer. Seasons is FANTASTIC. I'd recommend them to everyone
Seasons HVAC is responsive and has competitive pricing. Mike went above and beyond to provide great service and get our air conditioner working on a 95 degree day! We are so appreciative and would recommend their service to anyone!! Thank you Seasons Team!