Reviews (36)
We reached out to have our HVAC systems checked out. Not only were they very responsive, assisted with the issues, but also taught us how to be proactive/ indicators of when to call. Will continue to use them for our HVAC systems.
Have always gotten great service, great communication, and fair prices from Rock Solid. John and Sean are always nice and happy to answer questions and share info.
I’ve used them several times, always an excellent experience. On time, friendly & honest, and does great work.
We just bought our house and the 2 A/C units were shot. They came out the same day we called and gave an estimate. They had our new units instaled a couple days later. They were friendly, professional, and gave a competitive price. They guarantee everything. Their crew that installed our units was quick, tidy, and so nice as well. We are so happy we did business with this company.
TLDR version: extremely responsive and highly professional. They focus on fixing problems not trying to upsell you. Rock Solid Heating and cooling came recommended by a friend and I am glad to have worked with them. Last night, in the middle of week three of a Texas summer of over 100+ our outside compressor stopped running. We only noticed as our thermostat kept trying to cool only to see the temp creep higher and higher. I called Rock Solid by 8 am and despite talking to another customer they texted me they would call back asap, which was within 30min. Once on the phone with John he explained that he had listened to my voicemail and asked some follow up questions. After assessing the situation he told me his best estimate of when they could come, and we were in luck because he believed they could get to us that day! I was notified via text when Sean was en route and he was extremely professional from beginning to end (despite me conducting a meeting while working from home). Within 30min Sean was able to diagnose the problem (a fried capacitor on the fan motor control board) and fixed it. After a frightening 18th a with no AC in Texas our AC was rocking and rolling. Rock Solid has a solid customer in me.
I've used John and Sean for years...6 now I think? They are honest and have never tried to upsell me for something I don't need. Several friends and neighbors have had to replace their HVAC around 7-8 years. Mine is now 11 years old with no issues thanks to the maintenance provided by Rock Solid.
We’ve used Rock Solid more than once for A/C repair. They are always friendly, professional and timely. We also referred them to family for an A/C replacement and they were $3,000 less than their competitors. I would highly recommend!
Very constructive help ... they only sought to assess & point out only items that truly were worn out (so, not upselling). I appreciated the quality work & focus on the work. Their turnaround was great ... from my call, they were available the next day. Highly recommend them.
Been recommending them since 2018, honest, reliable, professional and tries their best to get you done soon, I can go on about John and Sean but just give them a try and you won't be disappointed! ROCKonSOLID!!!
Rock Solid has helped us twice! once with Ac and once with our furnace. Considering our unit is old they could have easily said that it but both fixes were very reasonable. They are very fast and honest. needed to be replaced or very costly repairs
honest good guy that does not cut corners, very good at what he does. at a good price.
Excellent service. John and his team are the real deal.
Called one evening... new a/c installed next morning. Awesome service, only use the best equipment. Super competitive pricing! Unit #2 installed by Rock Solid!!
My AV company used John and Rock Solid to install a "smart thermostat" that was outsmarting them (the AV company). John came out and sorted things out to ensure no issues. He was on time and very professional, taking the time to explain to us what the issues were. While this was a simple visit, I would use and recommend Rock Solid for future, more extensive work.
Rock Solid hooked me up with a new American Standard A/C and furnace system. Professional install, great product, on time, and unbeatable value. I've been using John and Rock Solid for several years on different homes and I'm always happy with the quality and speed of service. Thanks again!
Rock Solid installed a new heat pump system for me in May 2019. They provided the most competitive pricing for the quality of the equipment. What truly made them exceptional was the service John (the owner) provided after the install. With any new equipment, there is the risk of issues when starting up. I didn't have any issues all summer but did run into an issue during the winter. Not only did John come by within 24 hours to troubleshoot, but he was also committed to resolving the issue no matter what it took. Right now, my system works great and I have the peace of mind that if any issues did come up, Rock Solid will be there to fix it right away. I highly recommend Rock Solid for new unit installs and service.
Extremely pleased with the work the whole Rock Solid crew did for me. Competitive pricing, great communication, & great results. I'll be calling them for any future jobs I might have.
Our a/c wasn’t working and we were worried about our 17 m/o son overheating while sleeping. Sean came over at 10pm and worked for about an hour changing out our connection boxes so that we could sleep easy knowing our son was cool. Amazing guys. We’ll be using Rock Solid for all future HVAC work on our house!
Rock Solid came highly recommended from a friend a few weeks ago. Came home to air handler issues today and decided to give them a call. They were very helpful and got me squared away. I know who I'm going to start using for checkups and issues I can't handle myself! Update: 3 years later and I needed their services again. Still maintaining excellent customer service and workmanship.
Amazing experience. I went through 4 different AC companies giving me the run around on a rental property I have. Rock Solid was the first AC repair that I spoke with that was honest, reasonable in pricing and approach, fast to get out to resolve our issue and so easy to work with. I’m a realtor and will refer him to all my future clients and use him for all my AC needs. I feel so fortunate to have found him.