Reviews (1)
Okay, this company is incredible. Long read, so bear with me. Let me just say I went into this process pretty rattled because I was trying to fix my parents HVAC System from another state after it broke. To my dismay, not one but two major companies in the area completely butchered the job, and were trying to charge us for completed work while the system still wasn't functional. Then one tried to pressure me with false interest rate expiration time frames. The very same company was jacking the prices so high that when they took some of the cost away to appear like they were helping, it still was highway robbery. We caved after 6 hours of dealing with absolute nonsense on the phone, and we took the "deal." It wasn't sitting right that the price was so high and the interest rate was at the ceiling and I wanted to keep looking even though it was close to 9pm California time. So when my mom brought Prime Energy to me, I called late not expecting to get an answer and hoping that I could find someone who felt less icky to me, even if the rates were lateral. I was shocked. Leonel actually picked up. He listened to my story and took time with me. then he assured me that I was still in the clear after my mother signed the contract with the other company because of a mandatory 3 day grace period. He guided me through the process of how to cancel the contract with the other company and he was at my Mom's house the next day. I kept asking skeptical questions after my bouts with the other companies and he was kind, patient and helpful. He called me through every step to verify that what he was purchasing for parts was okay with me. He was transparent about rates, helped with the loan servicing company paperwork, and got the furnace installed in 1 day. It was unbelievable. He came back and did our AC unit, made sure it was all up to code for the inspection the following week. We haven't had this level of service and care since the 90's. We hired him for our water heater repl