Reviews (39)
Great service! We came in to work with no AC at Zimpel Granite and Marble. I called and they sent someone out within an hour. Now we are cool again!
Did their job now waiting on Service Plus home warranty to do their's and replace my air conditioner
Jeffrey has been my go to guy for 3 years now. Has even helped me with a plumbing issue on the off season when they had a little extra time. Also prompt, professional, transparent and helpful
They get the job done!!!! Thx!!!
Very satisfied , Service call on Wed and installation on Monday really appreciated the hard work. Cost was lower than expected and work completed timely. Also replaced my water heater . Must add that Coleman is top notch even though he seems stretched thin but it’s todays work force ! Thanks again
Jeff with Prestige diagnosed and repaired our heat pump. Cannot recommend Prestige enough! Thank you, Jeff!
Very pleasant dealing with Prestige from my initial call to final product. Sean and Wayne installed my new unit today in my condo. They were extremely respectful of my space and time giving me updates along the way. Greatly appreciate their hard work to get my new unit in and running successful on a very hot Charleston day!
My AC went out on Saturday night. My wife is nine months pregnant and it’s July. I first contacted another company who said my AC would have to be replaced. They were booked for two weeks. I called Prestige and talked with Coleman Hodges. He was very professional and said he would send a crew to my house Monday. They installed an entire AC unit and air handler in one day. The crew worked hard and were professional. Monday night my house was cooling and my wife was happy. I would definitely recommend this company. Coleman saved the day!
Prestige hearing and air did a great job. They were very professional and on time. They installed a new ac system in my home. They were very informative and spent time with me and answered all of my questions.
In the spring of 2020, I contacted Prestige to perform preventive maintenance on my HVAC Unit. Prestige sent their technician. He ran test on the outside Condenser unit, and then went up in the attic and poured a liquid inside the coil pipe to clear it out of any dirt. I asked the technician if he is going to test the Freon?? He said: “no need, the unit looks good”. He gave me a bill for $195, I paid it and he left. Few days later, the HVAC unit stopped working. I had no issues with my unit prior to Prestige Technician messing with it. All I wanted was to get preventive maintenance done. So, I called Prestige and told them my unit stopped working. They sent the same tech. He checked the outside Condenser unit and said: “it needs new capacitor and can replace it for $384.50”. I said OK. He replaced the capacitor. I paid him, and he left. After 6 hours with A/C running, it was not cooling. I called them again. They said will send someone tomorrow. Same tech showed up the next day and said before he even looks at anything: “I think your system is leaking Freon. If you want me to check the Freon, I have to charge you $125”. I replied, why you did not check it the first time you came for the maintenance? He said: “I didn’t see a reason to check it”. So, I had to agree because I did not want to be without AC during a warm day. After he ran a test, he found a leak in the evaporator coil (case) and said:” it’s better to replace the whole unit”. His manager Coolman called me later to discuss the price of a new unit. He recommended Rheem brand for $6,100.0 and agreed to credit me the $384.50 for the capacitor that did not fix the issue. Few days later, they installed the new unit, removed the capacitor from the old unit and took all parts with them. George the tech said:” I will make sure to have the office refund you for the capacitor.” They never did and refused to refund me despite my numerous calls asking for refund. After they finished installing the new unit, the
The salesman lied to my mother about the unit she was getting, so watch out the rip off the elderly.
I highly recommend Prestige Heating and Air and Coleman Hodges and his team. He gave us a very fair and competitive estimate, he and his crew were professional, on time, and very responsive to our questions and needs. Coleman did a great job analyzing our issues and his crew followed up with a great installation. Will use them when we have to install a new third unit.
This company went above and beyond to choose the appropriate unit for our new home. Their installers were professional courteous and showed up on time. We have a much lower utility bill and would Highly recommend this company to anyone.
Timely installation and good service, pricing was reasonable also.
You have to call them almost daily to find out what is going on with getting your ac fixed. They are slow with ordering, fixing and repairing your ac. It took 1 week to get our ac fixed, and when they got the part that afternoon, they called at 10pm to have someone out at 10:30pm to fix it!
Knowledge Techs
This place is horrible. I paid 5k for a new unit. The next day, my ceiling was leaking. I called and they sent a technician out and diagnosed the problem. THEY FORGOT TO CLOSE A VALVE AND THEN WANTED TO CHARGE ME $200 FOR THEM HAVING TO COME OUT. I refused to pay it. Meanwhile i have water damage on my ceiling! I emailed pictures every time time they called to "settle my account". They stopped calling. DO NOT USE THIS COMPANY!
Exceptionally professional, exceedingly honest even when it meant they were losing money to benefit me. I would 100% recommend this company to anyone I know. They are truly good people whom I trust And they put my best interest first before their bottom line.
Great customer service, awesome technicians. We have use this company for years for maintenance and service repairs.
Very professional. Fast and accurate. Nice group that has been able to fix our unit two times. We had horrible luck with 2 other groups. I will keep going back to them. Always shows us what is wrong as well. We had the same guy today and one year ago.