Reviews (20)
Jason is always on time, and provides excellent solutions to our heating and cooling problems! Would highly recommend Pillar & Sons.
I highly recommend Pilar and Son. They are professional with reasonable prices and will identify the problem and resolve it. I only had to use their services twice and the two times I needed services was back in 2017 and then again this year in 2020. And within those 3 years they reach out through email to check up on you. So that goes to show that they care about their customers. So if I have any AC/Heating issues they’re my go to.
Summary: 0 STARS!!! These guys wanted to charge $1500 to "fix" something that wasn't bad. Cost to fix the actual problem by a competent tech: $300 Agree completely with Chuck C's Yelp review! He's spot on. Pillar & Son's also charged me $175.18 for a starter capacitor on my blower motor. This is about a $10 component, depending on where you buy it. So, one would expect the repair bill to be less than $100 ($69 service charge + $20 part @ 100% mark-up) for the 15 minutes to install and verify operation. What's more alarming is that my system had another problem which was (mis)diagnosed by Pillar's technician as a defective reversing valve. I quickly received a proposal from Pillar to replace this valve for almost $1500! Not only could I buy a new replacement 2.5-ton heat pump for this price, THE DIAGNOSIS WAS COMPLETELY WRONG!! After doing about 5 minutes of reading on the topic of reversing valves, I quickly learned that they don't fail that often and when they do, the effects are different than what my system displayed. As a result, I hired a second, competent HVAC company to look at the problem. This technician determined that all I had was a faulty DEFROST board ($150 to me). As a result, my heat pump was repaired for a total cost of $300!! 1/5 of what Pillar was trying to gouge me for! In summary, this reviewer highly recommends that you follow Chuck C.'s sage advice in his Yelp review and "use somebody else" (who is competent and ethical!) PILLAR = FAIL p.s. Feel free to contact me if you want to a referral for a competent HVAC tech (who happened to be out of town when my system went down and had to search for a back-up company).
The service is PHENOMENAL and the prices fantastic! On time with quality work!
Awesome experience from beginning to end! Jason was able to come out and assess the problem and take action to get us up and running quickly! A pleasure to work. Pillar & Sons will be our new go to for heating and air service!
They fit me into their schedule and got my heat fixed with excellent customer service and zero surprises. Will definitely call again.
Middle of July on a Sunday.....NO AC!!! Sent a text to Stedman... Shocked, he replied back in 15 minutes at 5:30 on a Sunday Evening...... They worked me in and Stedman kept me updated...... Jason was awesome Less than 24 hours and we now have AC..... GREAT CUSTOMER SERVICE!!!!
Excellent service. They helped us in the middle of an ice storm. We have their service contract and it is very thorough.
Hello, I've used Pillar and Sons for over 8+ years for my rental properties. They are not only honest but very thorough and very cost conscience. I would HIGHLY recommend them.
These chaps are the greatest, most competent, and fairly priced in everything they do. They come to the house and are friendly, they explain things that I need to know, and they are very efficient to. I wouldn't entrust the home my mum helped me buy, while I'm residing in another town right now, to anyone else.
Always great service.
They were able to come out within two days of my call for routine maintenance and were very easy and accommodating to work with!
Friendly, efficient, professional service. Couldn't ask for more :-)
Excellent service--compassionate, knowledgeable and resourceful.
I would definitely recommend Pillar & Sons to anyone. they are fair and honest. They've responded very quickly to our HVAC issues when needed, usually the same or next day, always fixing our problems. Two thumbs up!
Best air conditioning fixit crew ever!
I am pleased with their work and will continue to use them. Their workers are efficient and polite.
Highly responsive, fairly priced, and really great people. I cannot recommend Bill and his family any more strongly - they are the best.
Bill Pillar and Sons have been maintaining the heating and cooling systems in my house for a decade or more. Four years ago they installed a new furnace and that has been working just fine. They are responsible and pleasant to work with. I highly recommend them and their services.
Great company. I've had to use them twice and will continue if I have any need to in the future.