Reviews (28)
We had a few air-conditioning company come to our house for the last 20 years and this company is definitively the best and our choice for the last few years. No hidden fees, reasonable and honest . They never try to oversell . They responded with the techniciens promptly in less then an hour . The techniciens are extremely nice . If you need an honest, knowledgeable company , this is the one to call.
Great service again. I have had them service my systems multiple times. I highly recommend them. Bobby was great!
We had to replace our ac unit and Paschall came highly recommended. They came out, gave us a quote and by the end of the week it was installed! Amazing service, friendly staff and we will definitely recommend them going forward!!
Our family has been using Paschall Air & Heat for years because of their customer care and quality service. They have replaced units at multiple houses, made repairs and helped us troubleshoot cooling/heating issues in our house. It is clear that customer care is important. We first became clients when they were at our house within 30 mins after we called with a newborn at home, no heat and a a Texas cold snap. They take the time to explain what they are doing when I ask, lay out my options and are clear about their pricing. They work to get appointments schedule quickly and are prompt and communicate if there is any delay. They will continue to have our business and be my recommendation to anyone looking for an Air and Heating company.
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I've used Paschall during two emergencies. During our last big snow storm a few years ago and when my AC died this summer. They are quick to respond and their customer service is 2nd to none. Shelli is great to work with and is very friendly and honest. The technicians are friendly and prompt. I won't use anyone else going forward!
Very over priced for a simple job. Was referred by a friend and they didn’t care. Got frustrated with customer over the phone and lied about setting price before the work.
My heat was was only blowing cold air. Instead of selling me a new unit, they tightened a connect that came lose and charged just for the coming out. Could have made thousands. Not many companies are honest like Paschall. If and when my unit finally dies, I will for sure call Paschall.
These people answered our phone call and had a technician out to us to repair our AC in just hours. It is late July 2021 and hot so thanks for the fast, fast service to get system up and running again. Mike in Bedford
Very quick response, thorough, and reasonable. Would use again and/or recommend.
After using two other local AC companies about 3 years ago I reached out to Paschall AC & Heating. Since then I have been using them for my yearly maintenance. Bobbie and his crew have done a professional job installing a damaged coil and installing new vents. A truly honest and hard working local company. Highly recommend them.
Bobby, His crew and office staff are Honest and dependable. It’s hard to find that these days,
Paschal will always take care of you
All of the above!
Honest and great service
Overpriced and inflexible
A/C wasn’t blowing air and of course it’s the weekend. Asked a builder friend about an honest and fair AC company and recommended Paschall. Called even though hours said they were closed. They answered, I explained the problem, and before sending out a technician they tried to troubleshoot the problem over the phone. It worked (just had to reset AC by flipping the breaker). They could have sent someone out and charged me, but helped me out for free. That kind of service rarely exists anymore.
I called their emergency service line on Friday 12/22/17 requesting someone call me about my furnace, which had stopped working and it was quite colder in the house than the little ones could stand. I didn't receive a call back that night and had to find another company to come out. However, unlike the other non-responsive companies I called, this company did text me the next morning asking if I still needed service. Text indicated that they had just gotten the message (even if it wasn't the truth, at least this person cared to offer an explanation for the delay which was appreciated) and did I still need service. I was still miffed I hadn't received a call the night before but this person at least offered an explanation and I thanked him/her for responding. Therefore, while I'm not completely happy, at least they responded which is more than what others did.
The ONLY AC company I will use. Honest and dependable!
Bobby came out to fix my mother-in-law's AC unit. He could have told us what another company told us, about having a bad fan motor and replacing it, for well over $600. After looking at it he told us the fan motor we had on there was fine, replaced a capacitor and walked me on cleaning the unit. Charged me $500 less then what he could have, had he not been an honest person! When you find people like that, you thank them and keep them around. Do yourself a favor, stay away from other companies and go with someone you can literally trust in. People like that in this day and age are far and few in-between. Highly recommended company from this customer!