Reviews (100)
We sent our 5-Star evaluation yesterday to Tony and Jesse at your website under "Feedback." You guys are the best - best investment we ever made.
If I could give zero stars, I would. Tim, who is also the service manager, and his apprentice came to my restaurant on an emergency service call. They did diagnostics and told me the issue was the thermopile and definitely not the gas valve. They called one company to try to get the part and said they couldn’t get it until next week. In a restaurant, you are required to have hot water to operate so this essentially would mean closing the business through the weekend. When asked if there was a universal part that could be used to patch up the issue, Tim hastily told me that if there was anything that could be done, he’d do it. He “called the only company that carries parts”, for my water heater and they’d said the product wasn’t available. He basically told me that even if there was a work around, what was he going to do, drive around to several places in hopes that he could find something that would work? They then left and gave me a tough luck kinda speech saying they’d be back next week. Cut to one hour later when another company came and installed a universal thermopile that was easily picked up. Upon installing this part, it was learned that the gas valve was an issue as well. They then stayed and fixed the issue for me after Pann said it couldn’t be done and Tim couldn’t be bothered to try to actually help us. This was a Friday afternoon and my sense was they just wanted to be done for the day and didn’t want to out in the work. Avoid this company at all costs.
Another excellent experience with Pann Home Services. Our furnace was on it’s last legs…still working but inefficient and quite old. Frank and Tim from Pann suggested we replace it now rather than wait for a failure in the middle of winter in Boston. They did a masterful job, coordinated all the work and were a pleasure to deal with. Pann may not be the least expensive but they are top grade and extremely professional!
The team was so great - willing to schedule and come at short notice, reasonable fee for the visit, quick diagnostic, quote, and repair - everything was done in a couple hours and I am so happy with the service. Also great people who explained my options and were so friendly and professional. Will use them again for sure
Came promptly. Explained everything and showed me what they were doing. Courteous and friendly. Dependable.
Tim and team performed thorough maintenance and filter replacement for my Navien combo boiler. I continue to appreciate their thoughtfulness, guidance, and efficient service.
Tim was absolutely wonderful. He can come to my house anytime!
New boiler installation. I have used this co. for years. Kyle, Tim and Frank did a great job this time around. Professional, knowlegeable, arrive on time and good customer service; reliable with no hassles. (A bit more expensive than others, but definitely worth the money). Thanks again!
Josh and Alex arrived promptly and were very clear about the work that was to be done and what the cost would be. Replacement of our water heater was completed as projected and they were certain to test before leaving. Very satisfied and would use again.
We have a shower that hadn't been used in years. It was leaking and no hot water was available. Matt arrived on time, assessed the problems and gave us an estimate. He explained each issue, and each item on the estimate. He was very professional, friendly and didn't pressure us into extras or anything more than we expected. Matt was efficient and wore his mask the entire time too, which was appreciated. We are happy with the work that was performed; our shower is up and running fine and we believe the cost was fair. We have used Pann Home Services several times over many years. They are dependable, responsive and timely. We have never been disappointed with their work.
I needed a new combo water heater installed. I used Pann Home Services in the past to service my old unit. The company was always very responsive to my needs for repairs of the old system. The trust Pann built with me was the reason I chose them to install my new system. The technicians, Tim B, Kyle and Grant were very professional and took care to respect my property. They were prompt in arriving each day and were careful to clean up the work area at the end of each day. Tim was very thorough in explaining the work to be done. He answered all my questions about the new combo heating system. I am very happy with the work they did.
Pann Home Services has knowledgeable, kind, and professional workers who show up on time, give great advice, and do quality work. Scheduling through the office staff is easy and pleasant. All around a great company!
Plumbers did a thorough job and showed me their work after completing each task for my approval. They wore masks at my request and always wear paper booties over their shoes to keep my house clean.
Tim and his colleague were great! They were knowledgeable and explained the work they would perform. They were diligent in following up, and they completed the work within the time frame they said they would. I couldn’t have asked for a more professional experience. Keefe Clemons
Josh was amazing and helpful and I’m happy and feel secure that he’s my technician for home repair needs
Josh was fantastic. He was on-time, professional, and knowledgeable. I had a wobbly toilet issue and he was able to assess the issue and present clear options with pricing. Second time using Pann Home and I’ll continue to lean on them for future needs.
Tim and Matt from Pann are a dream team. Tim remembers everything about our plumbing needs from year to year and they do the work efficiently and perfectly. Never a worry.
Came in on time and took care of things asap after a very brief supply run. Both guys were very helpful and explained everything clearly. Prices are fair for boston. Considering using them to redo the rest of my bathroom, will update if I do
Very professional and clean work. They quoted contracted, executed and completed the task on time. They were on the expensive side and I had reservations to go with them when the quote was given to us. We probably could have had a cheaper option as well but after seeing their work I am happy with my decision. Even though we spent significantly more money than we wanted to do we are very happy with the clean and professional service and we will be happy to use them again. In particular Tim and frank who led the work in my house where spectacular. They were a joy to be around and where very respectful and hilarious at the same time. Pann should do everything in their power to keep them as they are great.
Pann is fantastic! Matt installed a dishwasher and was friendly, professional, and kept me informed on what he was doing. Got the job done fast and my dishwasher is running like a dream. Would absolutely recommend Pann, and ask for Matt again.