Reviews (2)
I'm rating the quality of service I have received during my warranty replacement items. I haven't had any work done yet but the lady answering the phone is very polite and helpful. She is easy to speak with and makes me want to continue business. I will update when installers come to the house for replacement unit Update: 2 men came out to the house to replace air unit. They were very professional and worked on the rain. They got the entire unit and handler in attic done in one afternoon and have had no problems with it since. Would recommend
Do not use this company. Charlie, the owner, is rude and unprofessional. I have a home warranty company that called them to my home to fix some ducts that fell and were cooling my crawl space instead of my home. They are 56 years old. It's bound to happen. Well, because I had cable installed three months ago, Charlie told them that the cable guy must have knocked the ducts loose and that's why they fell. This is a flat out lie. You cannot prove that someone knocked them down unless you saw them do it. Believe me I would have called a long time ago if that was the case.There is other duct work that has fallen nowhere near where the cables were installed, but those won't be covered either because it's all the same system. The ducts fell only in the last week or so. Charlie was never at my home to do the inspection and the person who was at my home said that it was due to old age. But because Charlie said otherwise only looking at pictures, my home warranty company will not be covering the cost. Now I will have to hire someone on my own, and you bet it will not be One Call. Not to mention their prices are much higher than most anyway.