Reviews (80)
No es profesional,,te cancela el appoiment cuando el quiere((3 veces)) por que el esta ocupado, No le importa tu tiempo.Que necesidad de trabajar con el,,,La garantía es con LOWES and Whirpool.. Ya tendrán la desgracia de trabajar con el ,sinceramente ,,SUERTE.A sus ORDENES....
Oscar was very professional: He diagnosed my fridge right away and fixed it on the spot. He had the parts on hand because after our phone conversation he had an idea of what the problem was. He was very reasonably priced. He alap inspected my dryer for safety at no charge. I was so thankful that day because I had just bought groceries and he saved the day!
Very rude customer service besides they didn’t show up on the confirmed appointment date and didn’t even bother to call to let us know they were not coming ..
Oscar is very professional. He is prompt. If he says he’ll be there at 9:00 am, he is there at 9:00 am. Once at work, Oscar is very professional and knowledgeable. He fixes the problem and departs. I have been doing business with Oscar for over a decade. He is reliable, professionally excellent, and reasonably priced. I strongly recommend Oscar Cuevas for appliance and A/C repair.
Very professional and qualified. I would recommend them.
Great service
They told me they were going to show up to my house between 8am to 5pm I ask for the day off of work to wait for them they didn't show up and they didn't call to atleast let me know there not coming.
WARNING! Do not waste your time and aggravation dealing with this company. They never show up when scheduled. Never return your calls. Cannot understand why whirlpool would consider this company for warrenty work. My refrigerator coils freeze causing the refrigerator to stop working. Dealing with this since November 8th.
Had a service call scheduled by whirlpool, they didn’t show up didn’t even call, they call me the next and try to diagnose what’s wrong with my fridge over the phone! Saying he’s gonna order parts for the fridge without even coming out to see the fridge and look at it and see what’s wrong with it!! Ridiculous then he gets mad an says I don’t want to work with them! Do your job and come diagnose my appliance the correct way!!
DO NOT DO BUSINESS WITH THIS COMPANY. Very unprofessional. Do not come through. I am a member of GeekSquad and they use this company as their third party. At first I was told by OC Appliance Repair a part was going to be ordered for my dryer. It took about two weeks to supposedly arrive. Then I was being told the tech would be coming a certain day and time and he wouldn’t come last minute. He was a no show for several “appointments”. They even marked the first appointment as completed to Geek Squad when they never even came. It’s been more than a month and I still can’t get the tech to come. I’ve been calling the tech and he doesn’t answer my calls anymore!!
We have called this company at least 3 times for different appliances and they have always come through. I don't believe a lot of the bad reviews on here. I think a lot of the customers are just not patient enough. Just my opinion.
Good service, good experience, good customer service.
Still waiting on someone to call me back with my part that was ordered 2 months ago.
OC Appliance is the absolute worse experience we have ever had with any appliance repair company. They were forced upon us by the whirlpool warranty process. After they first sent a repairman who refused to make it out when he was originally dispatched on multiple occasions, he would call me and have me run the diagnostic test over the phone before he would show up. Finally after two weeks he shows up and claims that he has to order a part. Another week passes before he comes back and repairs the washer. The washer works for weeks before it breaks again for the same reason. Again it takes two weeks before we get the same repairman and claims now that it is a different part this time and also needs to be ordered. It has now been 4 weeks since then and OC Appliance is refusing to answer our calls now. Absolutely zero customer service. Please do yourself a favor and do not waste your time with this company.
Oscar, was prompt, very knowledgeable of the repairs needed for our fridge, careful the replacement of parts. Cost effective and reasonable
OC Appliance was able to do what appeared to me as a complicated repair on an ice machine - performed quickly and professionally and used good diagnostic tools to confirm it was done right. Back in business and very happy with results.
Oscar restored our faith in repair services. He was professional, thorough, informative, respectful, and intelligent. Excellent work & a very fair price! It's taken us almost four years to find an honest repair person with knowledge and integrity. And...best of all NO DRAMA. Thank you, Oscar!
Some of the one star reviews aren’t fair, Oscar was prompt and worked fast to get the fridge going, very nice and easy to talk with. Definitely will be calling him if I ever need any more appliance help. Highly recommend.
Service is excellent and the owner is very knowledgeable. He went out of his way to help me, and I appreciated the extra effort.
My wife received an email from Best Buy confirming an appointment with OC Appliance Repair to get our fridge looked at. Oscar called me a day before our appointment to see if he could stop by our place to inspect our fridge since he was close by. I made him aware that our appointment was not until tomorrow. Both my wife and myself work so we were not available. I advised Oscar that I would be out of work by 3pm the next day (our actual appointment date). Then Oscar proceeded to tell me that they don't work with our "insurance" schedule. That OC has their own schedule. Oscar was very persistent in scheduling the appointment in the morning since anything in the afternoon, after 3pm, for OC Appliance it was what Oscar referred to "Miller time" and that they were working on closing the shop for the day. Oscar did not show up to inspect our fridge on the date and time we had agreed. My wife called him to see what was going on and Oscar a very unprofessional, rude, and in an aggressive manner proceeded to tell my wife he would not be making out to check our fridge because OC Appliance decided to just not show up. Oscar also told my wife in the same unprofessional manner to call our manufacturer so we could find another company to look at our fridge.