Reviews (5)
Great work
Their office ladies are such a pleasure to work with. They're so fast with getting someone scheduled and out to my house, I never have to wait. Highly recommended!!! Thank you!!
We called NW Ventilation to come out on a Sunday during a recent cold snap. The heat pump wasn't working due to the cold temperatures and the furnace heater was not coming on so the house was around 64 degrees. The unit for our upstairs was not working at all. When the technician showed up. He looked around and told us we needed a part for the furnace down stairs and the unit for upstairs had a high voltage short. He said they would order the part and come back to install it and then investigate the electrical short . On Wednesday, 3 days with out heat in our sleeping areas, I called to inquire about the follow up call. I was told they didn't have anything down but they would call the technician. Then Thursday, I received a call that they couldn't source the part for the lower unit and that I should call an electrician for the upper unit. I read the work order to the NW Ventilation representative that said they would be back. I asked why they have left us without heat since Sunday only to now tell us to call an electrician. She said I could call Dominique to complain. I said she could relay my frustrations and he could call if he was concerned. Of course he didn't call. They charged me $170 to tell me the furnaces were not working! Of course I new that or I wouldn't have had to call. I feel totally ripped off!!
With the heat rising and every place we contacted saying they wouldn't be able to have a technician come out until late in the week NW Ventilation squeezed us in. Sean came out in the evening, was very professional, helpful and kind. Great service.
Excellent Service, Professional and Very Efficient are what best describes NW Ventilation. We were very pleased with NW Ventilation and would recommend them to others. Dominic Susi, owner, went out of his way to help us get the most efficient heating system for our home.