Reviews (51)
We have been using this company for several years. Very professional and always provides great service. Matt is always helpful, fun and kind.
Benjamin is super professional and so thorough in maintaining my furnace and A/C! Truly a gifted technician! NCA is also great, they send out my service contract when it’s due for renewal, reasonably priced and Benjamin is just awesome—he cares about me as a customer and takes so much pride in his work!
Matt is great and does a super job!! Has been helping us for years.
Reliable and knowledgeable techs and team
Benjamin is very professional and does a great job.
Northern Colorado Air installed Central Air in my home in Fall 2021 (I did not have it). I also wanted a high efficiency furnace since my furnace was over 23 years old, even though it was still working. I got bids from 5-6 other HVAC companies. None of them were interested in installing a high efficiency furnace, even the companies recommended by "Efficiency Works" One company would not even install Central Air because they could not figure out how to install in my crawl space. No Co Air were great, efficient, neat, and had the best prices as well!
Great company!! Our daughter’s furnace went out yesterday on the coldest day in the past 30 years! Not only did they respond promptly and replace the furnace today, they brought her space heaters last night! I highly recommend this company for their ethical practices, fair prices and commitment to our community! Thank you Nick, JJ and Brett for your help!!
I had a heater go out in a rental unit and needed help right away. Bill was there in 30 minutes. Troubleshooting pointed to the ($$) control board. He made the trip to get one, returned and installed it. Unfortunately, that didn't solve the problem. More troubleshooting found a simple solution. He took the expensive control board back out, fixed the root cause problem and charged me a reasonable fee. Very pleased with the response and the service.
Been working with Bill D for a couple years at a our home and my mother's home. Recently had the pleasure of working Matt at our business. I can't tell you what a relief it is to have such a trustworthy team to work with. These two gentlemen are absolutely top notch. Highly recommend!
Apart from a small communication break down they are awesome. Knowledgeable crews that are just regular people and are very friendly. Haven't had a reason to shop other hvac peeps. These one are great.
MY HUSBAND CALLED ON FRIDAY AFTER TRYING TO FIX AN ISSUE WITH OUR FURNACE SHORT CYCLING. WE REPLACED THE FILTER, CONFIRMED ALL VENTS WERE OPEN, AND TRIED A NEW FLAME SENSOR TO NO AVAIL. I CALLED EARLY MONDAY HAVING STILL NOT HEARD BACK FROM A COMPANY CLAIMING TO BE OPEN 24/7 TO SCHEDULE A REPAIR AND WAS TOLD LATE NOVEMBER WAS THE SOONEST AVAILABLE DATE.... UNLESS I WANTED TO PAY AN AFTER-HOURS CALL OUT FEE OF $170 PLUS HOURLY TECHNICIAN RATES... WHAT A JOKE! THANKFULLY IT WASN'T BELOW ZERO AND HAVE BEEN ABLE TO GET BY USING OUR GAS FIREPLACE TO SUPPLEMENT HEAT BUT OVER A MONTH IS AN EMBARRASSMENT AS A COMPANY. I AM DISAPPOINTED THAT MY BUILDER USED YOU IN THE FIRST PLACE AND WAS THANKFUL TO CALL ANOTHER HVAC COMPANY THAT CAME OUT SAME DAY AND FIXED THE PROBLEM FOR LESS THAN A HUNDRED BUCKS. IT SEEMS YOU HAVE GOTTEN TOO BIG FOR YOUR BRITCHES AND LOST TOUCH REGARDING THE SERVICE YOUR NOCO COMMUNITY DESERVES. IF YOU ARE SEEING THIS AND THINKING ABOUT USING THIS COMPANY PLEASE DO YOURSELF A FAVOR AND LOOK ELSEWHERE. WHILE YOU SEE THEIR CARS OUT EVERYWHERE THEY HAVE LOST TOUCH WITH THIS COMMUNITY.
In need of a replacement for our AC compressor, we called around for quotes. They varied wildly both in terms of responsiveness and cost. We were so disappointed with Poudre Valley Air, that we nearly went with another company, despite the cost being much much higher. We figured, if PVA couldn't be more responsive and professional at the top of the sales funnel, why would we want to tangle with them in the event there was ANY issue with the system. You get what you pay for in terms of service. I decided to get a third quote and I'm glad I did. Northern Colorado Air was super easy to schedule with, the crew doing the work was clean, professional, quiet -- we barely knew they were here doing the work, the installer was so smooth. And we saved a BUNDLE ... like enough to get a new AC AND spend a week in Hawaii. But more importantly, we just had a great experience. It was easy. In fact, we ordered the system we thought we wanted and got a call that while they had that SEER in stock, they'd rather we get a slightly better SEER for the same money. We simply had to wait ONE EXTRA DAY. That was it. Same cost. And if we're being really honest, we're grateful for that one extra SEER daily. We should have gone even higher, but we are happy with the service and since it was the first time we'd dealt with replacing AC in any of our homes, we're happy to learn that more SEER is better.
Bill, God bless him, came out on a 100 degree Sunday and fixed our A/C. He had great communication, was on time, and knew exactly what to do and saved the day! I appreciated his great attitude and kind spirit as well. The price was reasonable for a weekend visit. We will definitely use them again!
Excellent price and service. Ken M, the installer, was fantastic - friendly, funny, polite, and knowledgeable!
Call there 24 hour phone and no one ever got back to me
Furnace was fixed quickly, however when trying to use one of the coupons, they stated it has to be printed which the coupon does not mention and the service tech would not honor a digital copy. After calling their office they were able to honor it.
I have a 15 year old Rinnai tankless water heater that started to go cold after 10 minutes. It would reset after I shut off and turned the faucet back on. When it failed, it gave a trouble code 10 (which means intake or exhaust blockage). I regrettably, first called another HVAC provider who really performed zero troubleshooting then proceeded to inform me that my water heater was very outdated and that repair didn't make sense. I was told to properly T/S it would be $1200 minimum with no guarantee it could be fixed. They said my best option was to upgrade to their system for $6800.00 I called NCA and they promptly sent technician Matt White to my home. I explained the problem i was having and the code I was getting. Matt knew exactly what the problem was before even removing the cover. Once he did, it was confirmed that my burner was partially blocked with dead Miller moths. It took Matt less than 30 minutes to clean them out, give the rest of the heater a look, test it and be out the door. He said the unit was working great and should last many more years. A little over $125 to clean out some pesky bugs versus another company trying to get me to shell out almost 7K for something unnecessary. Matt and Northern Colorado Air are my new go to HVAC provider. Their honesty and caring service was great. They give me hope that not everyone is simply out to make a buck and they genuinely put their customer first. Thanks again NCA!
Northern Colorado Air was responsive when I called. The tech who came out to fix my furnace was informative and thorough in answering my questions. I appreciate the speed at which the repair was made as well.
I made an appointment over a month ago to have someone come out and clean my furnis today. I called earlier today to confirm my appointment and over the phone. Mike told me they would be at my home between 2pm - 4pm. I took over work early to come home. I waited, & waited and when it got. Lose to 4pm I called them to see what happened. The receptionist who answered the phone was rude and blew me off. I asked to talk to Mike, and after a long wait on hold he answered, and also blew me off. "Whatever, it happens, I can reschedule you, but no one is coming today. How about Thursday?" When asked who the owner was, Mike replied, Mr. Griff, but he is old and doesn't work here anymore." Soooooo does that mean Mr. Griff doesn't care about his customers. Or how they are trated by their staff? Because that is what it sounded like to me. Mr. Griff I would hope, and Im pretty sure you do care. Your values and business approach to your customers is not being upheld at your company. The tone of voice and the unprofessional behavior of your staff was shifty today. I will share this negative review on every platform several times let people know that your staff does not conduct business morally. Taking into consideration the time and money of its customers.
The technician that came out, Ronnie, was absolutely wonderful. Extremely professional, quickly installed the new thermostat, and even showed me step by step how to set up the scheduling option on the new one. Every time NCA sends someone out, the work is always done quickly and their prices are definitely more reasonable than most of the companies in the area!