Reviews (19)
Class action lawsuit anyone? Marco billed us $7000 just to give an AC that wasn’t the proper size for our square footage and he hired a contractor without disclosing it to us, we had carbon monoxide leaking in the home because of the work they did. Most unprofessional company ever they must have their license provoked. Not to mention they are unresponsive and take no responsibility for their work. Took them two weeks to install an AC entirely and even after the fact we were missing parts to our furnace and they put my family in danger with carbon monoxide. It also started leaking water in the furnace area and their solution was to wire a tube outside of our home ( in the photo we have a bucket under the tube in case it made the water bill jump so we used the water on our plants).
Worst contractor ever. Did damage to my home and only partially repaired it. Left us without heat on one of the coldest nights of the year. Took way longer to do the work than claimed. Quoted the job with mistakes and couldn't finish it. Then, they abandoned the job after being fully paid. After a year, their shoddy workmanship is STILL causing damage to my home. They are incompetent and completely incapable. I hired them because of the positive reviews on here. Don't you believe any of them; you'll be wasting your money.
Marco arrived 4 hours late the day my install was schedule, with multiple excuses. He made a huge mess in the house because there was no protection put down and my floor was covered in gravel. When the install was "complete" he claimed there was an electrical issue, so we had to have an electrician come out, turns out he had installed the motor incorrectly. He sent someone to "fix it" then came to collect the 2nd half of his payment. The unit still didn't function. He returned again and was able to get the unit to power up, and as soon as it turned on, he requested payment for the remaining balance. Which I supplied. Within an hour, I realized the air was blowing hot, not cold. I've since text him many times, and called over and over with no response. I've now paid $2600 for a swamp cooler that works worse than the one it replaced. Communication is horrible, left a mess, and didn't do what he was paid to do. Believe the posts that say don't use him - or make sure everything is 100% complete before payment. He won't come back after he's been paid.
Marco did not complete the job, have left several messages with no response. Installed air conditioner 4/17 said they’d be back out to install thermostat and start up the cooler. Waterline not hooked up, thermostat not installed. AND has been paid in full (2647.00). Numerous texts to ask when he was coming back out to finish the install of thermostat and hook up water line to get the air conditioner going. No response.. VERY professional, customer service is Shystie. If I could not give a star that’s my rating.
Absolutely DO NOT use this company! The owner Marcos Beltran is horrible. Got a quote to install 2 evaporative ac's. Work was to be done on Friday. Paid $1,500 down payment. Calls Friday morning says two of his guys are sick and have to be tested for covid. We agree to reschedule for Monday. Come Monday he is a no call no show. Try to call three times. Get voicemail. Text. No response. Email. No response. Final email call and text telling him job is canceled and to refund and or reverse down payment on my card. Finally sends me a text message apologizing and promises to refund my down payment which I am still waiting for. Will probably have to file a dispute with my financial institution. Don't know how this guy is still in business. Avoid like the plague!
Does NOT answer or return calls or texts. Finally got ahold of him, set up an appointment and he never showed. I DO NOT recommend!!!! All the 5 star reviews is how I felt a year ago when I needed a new A/C installed. But the promised 2 years maintenance was not fulfilled. VERY VERY unprofessional!!!!!
The owner Marco is very unprofessional. He will not return your phone calls. He will rush into installing a unit, but will not answer your calls afterwards. I would not recommend using this company.
The worst customer service. They will not return your phone calls after installing the unit. I would not recommend this company. I contacted Wagner and the customer service is unbelievable. If you want a professional company, I'd recommend Wagner.
Horrible customer service!! The owner installed an AC until in November. He was supposed to send me an invoice so I was able to submit my rebate for the unit. He never returned my phone calls or text messages. DO NOT RECOMMEND!!
Marco's team were pros system works great, and new filter box looks really good thanks guys, can't wait until summer for that cold ac😁😁😁😁
Marco did a fabulous job installing an air conditioning unit and furnace. His pricing was very fair. I can’t say enough regarding his professional manner. I truly would recommend him not 100% but in fact 110%. I will gladly speak with anyone who has any questions. Thanks Mr. Beltran. NM Air is someone you should call and compare with other companies on price and professional installation.
They did a great job! I highly recommend this business to all my friends and family! Very professional!
These guys mean business! They are professional and punctual. They came in a cool $1000 below other estimates for a swamp cooler replacement, and were able to complete the work within 24 hrs of the estimate, they cleaned up after themselves and did a great job! How nice to see a business not out to fleece customers for a quick buck! Call these guys, you wont be sorry!!
Marc is very professional and knowledgeable!
Want the job done right and with high quality. Don’t waste your time and money else where. These guys are amazing! They get the job done quickly and don’t give you the run around. I high recommend them.
Marco did an excellent job and even though I’m in another state his professionalism and sincerity came through. He kept me informed and did more than he promised. I would recommend him with confidence. I only wish he were in California!!
Very dependable and professional. I highly recommend Marco for all your Cooling or Heating needs.
Would definitely recommend! Marco and his Employees arrived in a timely manner, and provided professional and extremely affordable service. Went above and beyond what we expected. We are highly satisfied with the work done in our home! Will definitely continue to recommend and do business with This company.
Wonderful experience with this company! They did everything they said they would do and very trustworthy. They cleaned up nice when the job was done I’m happy with the install! Thank you Marco for a great job!