Reviews (10)
Marlon and Mark were wonderful to work with. We had our furnace replaced through our home warranty and we also purchased a new AC unit. Dealing with our home warranty company was a struggle to say the least, and Marlon advocated for us every step of the way. The communication, professionalism and honesty earned them our business. While other companies try and find things to fix and charge you for, M&B are looking out for their customers and only fixing what is truly needed. They were great to work with and we highly recommended using them for your HVAC needs.
Provided an honest assessment of what needed to be done at a good price. Have used their services a couple times and always on time and do great work. Would highly recommend.
They do what they say theyre going to do and and are candid up front which is hard to find these days.
Called my home warranty provider with a furnace issue and was forwarded to M&B. Called them on Sunday night, heard back on Monday morning, and Marlon came out and fixed everything that afternoon. He showed me how the systems worked and did not give me any sales pitch. Definitely recommend!
Assigned this company by my home warranty on a Monday with appointment scheduled for Wednesday. After 2 messages left (one on Mon and the other on Tuesday) he finally called me back and swore he had already spoken to me, to which quickly discovered it was someone else. He informed me would call me back later that evening with a time. Finally at 8:45 PM called to advise would be out between 2-4 tomorrow and tech would call first. Husband left work early to be here at 2:00 PM when they arrive, finally at 3:45 with no call from them called Mark who advised the Tech called me at 11:50 and left voicemail but I didn't call back. I explained I did not receive a call or voicemail and he was adamant he called me. Confirmed number but no call. Explained how we've been waiting but he says that he's in the middle of a job and the tech is too so doesn't know what he wants me to do. I advised how unprofessional he is and would report this to my home warranty company as well. If I could give 0 stars I would! I'm all for supporting small businesses but customer service and having competent help is crucial to success!
Mark is my AC guy from now own. This first hot day of the year my AC quit cooling. I called one of the big guys who took a quick look at it and told me it would cost $4320 to fix. Of course, he would recommend investing in a new unit instead of spending the money. I called Mark for a second opinion. He showed up that same day, listened to what I told him and quickly got to work. Thirty-minutes later I had cold air again. He fixed the leak, filled it up with coolant (the expensive part) checked for leaks and cleaned up. He charged me for the service call, 30 minutes of labor and the coolant, only $800 again, mostly coolant. I had texted someone to ask if they had an AC guy. They never responded. I have texted them back saying "I have an AC guy. Let me know if you need his number." Thanks Mark!
Had an appt today guy says he was given the wrong number. Never showed up to the appt never did anything. Called to see if he’d still be coming said all he has is tomorrow on a Sunday or I can not fix it at all. Hope he never has a child with a terminal lung illness. This guy is a joke!! Hopefully his service is better tomorrow as he’s the tech assigned by the home warranty company!!! Don’t use this company if at all possible. Would give a 0 rating if possible!!!
When we bought our house in October, we had issues with keeping it warm in the winter and then as the heat rolled in, the central air wouldn't keep the place cool. After a week of 80-85 degree temps in the house, we contacted our warranty company 2-10 HBW (don't recommend!). After two different contractors who ignored all phone calls and emails, one of which took our deductible!, we were going 5 weeks of having no central air in the house. On the 4th of July, the house hit 91 degrees and we could not stay here for the safety of our family and pets. I called 2-10 HBW and they refused to do anything but assign a new dispatcher. Little did I know that M&B Heating & Air Conditioning would be a savior. It was assigned to the company at 8:30pm on Thursday the 5th. Friday the 6th at 11am we spoke on the phone and they said they'd be out Saturday the 7th around 10am. At 9:30am on the 7th, he called saying he was done with his other job early and would be right over. 20 minutes later, our house is already noticeably cooler. Apparently the other idiot who took our deductible rewired incorrectly, claiming the compressor was broken, when in reality it was just the wrong way it was wired shutting off the breaker. M&B Heating & Air Conditioning is amazing and if anything else goes wrong, I'm not going anywhere near my home warranty and calling these folks directly! Highly, Highly recommend!
Timely arrival. Noticed the problem with my furnace almost immediately, where others had misdiagnosed. Completed the job timely. Thank you M & B.
The short conversation we had over the phone was instrumental to the repair of my ac unit! Very knowledgeable about air conditioning systems and I wouldn't hesitate to hire him for the most complicated repairs.