Reviews (42)
M. Scott Downs is one of the most unprofessional HVAC individuals I have ever encountered. Slick, untrustworthy, overpriced. Your much better bet for service, honesty and integrity would be Atlas Butler or Worthington Air. Steer clear of KNOW.
We we’re considering replacing our current heating/ cooling system. The owner was very attentive to our needs and was able to effectively communicate our options. We appreciate your professionalism Know!
Knowledgeable staff on time and same day ready to help in an emergency on ac repairs
If you are looking for an HVAC company, look no further. I can't say enough good things about this company. There isn't a question they can't answer. Their technicians are professionals in the truest sense of the word. On top of that, very kind, courteous, friendly, won't rush you, will answer all of your questions, will give you the options and let you decide (not pushy), and as trustworthy as they come. This is only contractor I have used where I won't seek a second opinion. Don't bother researching any more - if you need help with your HVAC, KNOW is the way to go!!
I love this company. I have been using them for about 7 yrs for furnace, air conditioner maintenance, and the issues that have come up with them. From the phone call to the appointment, I've only experience polite, professional and quick service and then some. It's so nice to have that resource when you live in an old house. Side note: I just read a lot of the other reviews. Jeremy, what is up with one star when you ended saying you were a fan for life? Another low star review was for turning off furnace because of a carbon monoxide issue. He was legally bound because of his certification. Who does that? I'm not related to this company in any way, just think it's unfair.
My thermostat stop working. Apparently there is was a wiring issue. The solution was to just replace the thermostat with another battery operated one. As with my complaint with plumbers and electricians...COST 😫 I own multiple properties and I've never been satisfied with what I pay for service. Maybe I can share my grief with other people. The retail value for the thermostat was $60 ....I was charged $300 to simply switch it out ....🥺 But what am I gonna do?
Scott came by and while he was friendly he turned off the furnace in the crawlspace without saying anything to anyone. Who does that? This isn't your property! While I do know why he did it, that furnace has been going for almost 2 years, yes it's bad, but no one asked you to turn it off. Will pass, besides the amount quoted was not only obnoxious high, but almost enough for me to buy a smaller house. No thanks Edit: My husband may have been there but he didn't catch it. That's something that should have been said and stated. We have also had two other companies come and and look at it. Not one has done what you did. Don't be proud. Once again, no thanks.
NOTE: PLEASE READ THIS! I originally left KNOW a terrible review based on my dealings with someone who had answered the phone in 2015. When researching HVAC folks for the 3rd year in a row and still not satisfied with any of the solutions offered to me, I came across KNOW again and said, "Let's see what they have to offer." Well, I hired KNOW, and they were fantastic (as you'll read), but I have left this 1 star rating to grab the attention of consumers like myself who read the poor reviews first. I would rate KNOW Heating 10/5 stars if that were an option. If you are a research-obsessed consumer, please continue to read. Warning: this is not a short review. My HVAC woes began when my partner and I bought our house in early 2017. After looking at the furnace and thermostat (no AC installed) in our almost 130-year-old home, I knew we were going to need to replace the furnace and install central air. We moved in in the winter, and it was clear that our system was not enough for our home (or so it seemed from the very cold temperature upstairs regardless of the first floor temperature). After doing a LOT of research myself on HVAC forums, I had decided that in order to get comfort on my second floor there would need to be an air return added (there were only supply ducts, no returns -- and my research showed that wasn't giving us a complete system, e.g. -- no circulation). Over 2 years, I received 11 estimates to replace my furnace and install central air. After mentioning to every technician who visited that I wanted to add in an air return in the upstairs hallway, I received the same response: "Let's install the system, and we can look into installing a return later if you still think there's an issue." As a research-obsessed professional consultant, I was truly stricken by the lack of wherewithal each of these technicians seemed to have. After all, it seemed fairly straightforward that I needed a return in order to fully circulate air to and from my second floor.
Fast, honest service
These folks blew us away with their professionalism and expertise. They had someone out to help us the next morning, even on a weekend, and the technician was friendly and clearly knew his stuff. The issue turned out to be far different than we expected, but they walked us through options and made sure we understood the big picture view of the situation. A less reputable company could have easily preyed on our ignorance and offered a quick fix, along with its own issues down the road. We would call them again in a heartbeat.
I wasn't sure exactly what I needed, I just know my wife said the heater didn't feel as warm. I called Know Heating at a neighbor's recommendation. They sent Scott out the next day. Scott was well mannered, and explained what he was doing the whole time. I know a bit about electronics, so he spoke on that level, and didn't try to hide anything on his meter. We found a small issue that a few taps corrected, and now all three elements kick on. I feel they were honest and reasonable, and will definitely be having a long term relationship with this company.
Absolutely one of the best companies and some of the best people I've ever worked with. Scott really knows his stuff and goes WAY above and beyond to make sure the work is done well. He was willing to take on a project that other companies wouldn't even attempt AND spent his whole weekend completing the work to accommodate my work schedule. Prices were extremely reasonable given the quality of the product and time that went into the install. Would recommend to absolutely anyone - THANK YOU SCOTT AND DAN!!!
KNOW H@C installed our new AC and furnace in 2017. The customer service is outstanding - Scott goes above and beyond to take care of customers. After making such a large purchase, it’s good to know that KNOW is a business that cares about its relationships with customers and I would recommend them to any homeowner. You won’t meet a better team of technicians!
We have used KNOW several times; they are typically able to schedule service within 24 hours. Their technicians are EXTREMELY friendly and professional in my experience. Very fair pricing. Highly recommend this company!
I have never in my life experienced such poor customer service. I was talked to as if I was a person walking down the street. From the beginning of the call to the end (three times). What a way to represent your business. If its anything like the phone call I don't see how you're still in business. Glad I dodged a bullet.
I had a situation that the technician looked at my malfunctioning furnace and thought one issue was going wrong that required a part to be ordered. Somehow the act of him evaluating the furnace resolved the issue. The reason for 5 stars is that I had already been charged for the part and repair and when I called in to explain that the furnace was functional again the owner made a very reasonable plan with me to give the furnace 5 days (all below 0 mind you) and if it was still working to process the refund. After 5 days of a functioning furnace, I called back and was refunded the same day. Good communication, planning, and follow-through. Will absolutely utilize this company again if another issue would arise.
My furnace went out when it was -30 out this week. I called at 7:30pm. They had a technician out within 35 minutes! Scott diagnosed my issue as a faulty control board. He showed me exactly what he was doing and also why he was doing it. Never tried to sell me anything. He knows I am a do it yourself person and advised me of where I could possibly find the part I needed. Scott’s been in the industry over a decade and his certification patches show it! I will need a new furnace soon and I will definitely purchase it from this company. Will recommend KNOW Heating and Scott to everyone I know. P.S. The customer service from the office was also impeccable!
Updated: I'd call myself a fairly savvy homeowner, I know enough to troubleshoot and when to call for backup. I did a ton of troubleshooting the eve before I called, had all the model and serial info ready for the specific part I was 90% sure I needed, and the girl who answered didn't want to take any of that down so they had the part with them when they got here. So after some research I found Klein Heating & Cooling. They listened, brought the exact part needed for the fix, no extra trips, were extremely pleasant, and I'm warm again. If you're savvy, know what you want and need, don't go through Know. Go to someone who cares about getting you warmer, faster. To the owner reply: 1. Comparing yourself to a doctor is, to put it mildly, a huge stretch. The human body doesn't provide succinct error codes like a furnace does. It doesn't require a doctorate to find a manual online and read the codes. Surely not every homeowner wants to nor has time to do that, but I did. Additionally my doctor doesn't do house calls so I'm not concerned with return trip fees and wasting time as I'm going to the office where their supplies are. 2. I've been in the home remodeling industry for 10 years. Every company I've ever worked with takes down homeowner provided info to reduce trips and stress on the homeowner taking off work for visits. It's impossible, no matter how hard one tries, to carry every supply on a truck. Often parts have to be ordered or picked up from the warehouse to accommodate specific models. Two minutes to listen and take down notes is well worth the trade of having to make multiple visits, inconvenience homeowners, and overcharge them in the process. You've only solidified that my decision to go with another company was 100% correct.
My furnace started making some interesting noises, so I gave KNOW a call on Wednesday. They offered to be out same-day, but I chose Friday. The technician arrived at 8AM (right on time), diagnosed the problem within 15 minutes, and had the entire system repaired within 1.5 hours of the appointment start time (including part retrieval). I am more than satisfied with my experience and will use KNOW for future maintenance and repair on my HVAC Unit. Thank you!
I am FLOORED at the customer service of this company and the knowledge they possess, without the upsell! Scott came out today to check on what I thought was a simple issue and it turned into a much bigger issue. He worked with me for about 2 hours - going thru the steps on what needed done, what the tests did, if the test was really needed. He even helped me figure out that there is part of this renovation that I can do myself. I've heard good things about KNOW Heating before but they just got a HVAC customer FOR LIFE as long as I live in Central Ohio. CALL THESE PEOPLE NOW!!!