Reviews (22)
Had the ac part i need in stock for cheap
I must highly recommend Richard Barnes for his excellent performance and respectful attitude during diagnosis and fixing our heating unit. He and his partner was always on time and did a fantastic job.
I will never use this company again. The lady who answers the phone(Not the answering service) couldn't have been ruder and zero compassion. My client is a chaplain in the military and has been without heat for days. We couldn't get an appointment for almost 6 days out and had to take their timeline of 2:00-2:30 today. I sat in the driveway a total of an hour and a half waiting on them. The first half hour I got the answering service. She was very friendly and said she would have someone call me and she had already had my number and repeated it to me. I sat there for another hour in the driveway and nobody came. I called HVAC Warehouse and a lady answered and said that they came out at 12:00pm and she left a voicemail with the tenant that they changed the time.The tenant nor my self had any missed calls from them at all. I asked her why would she change the time without a confirmation? This poor woman has no heat. She said that is how we do it. I said you could have called me and I could have been out there and she said she did not have my phone number even though the answering service had it. She also said the answering service never gave her my message when I called the first time. I honestly expected an apology and to fit us in the next day. Here is what she did say. " I don't think I can fit you in tomorrow. Do you want to cancel?" I said this is very unprofessional and a lot of people are taking time off work to be here. She said well I am just canceling and hung up on me! OMG! What an uncompassionate rude person. She does NOT belong in customer service because she does not have hospitality. She is a huge reflection of the company and the way it is ran. They should be embarrassed! Shameful
AHS sent HVAC WAREHOUSE to service or a/c. The tech that came out was Alex. He was wonderful. Took his time and diagnosed our issue the best he could. When the "manager" Richard Barnes called to finalize the bill, he knew NOTHING about the job. All he had was a list of numbers that we owe him. They wanted to rewire our a/c to disconnect it from our boiler. We asked that they just reconnect our system the way it already is. We didn't want our heat being run by gas and then our ac being electric. This request led to a very long day of back and forth phone calls. I suggested that Richard come out to see the job himself if it was so confusing for him to understand what was going on. He just responded with ridiculous accusations (we took too long to return his call), then "were too busy to come out" and even threw in a couple "you can just cash out with AHS". Then he said he was going to talk to his tech (again) and get back with me. One week later and here we are. Never got a call back. AHS is assigning another company to complete the job. Make Alex the manager.
Excellent service
Eric was a well spoken technician who had my best interest in mind. Thank you for helping me improve my HVAC system with your recommendations.
On time, very polite and did good work in bad weather.
I was very pleased to have the technician who had serviced my minisplit units previously--he knew the history of previous visits.
Arrived on time, Professionally checked our 3 HVAC systems, changed the filters, courteous and friendly, highly recommended.
Excellent service. The Technician arrived on time and carried the tools needed to do the work. He was very courteous and explained what he was doing and his findings in laymen terms that I could understand. He treated my property as his own, wore booties and picked up any insolation that happened to fall out of the attic.
Richard and his partner we're very helpful in replacing our outside faucet. The job was knocked out in a short amount of time. Thanks.
Service was provided promptly and professionally. The technicians were prepared and had my appliance up and running within minutes. When an additional problem arose, they promptly returned and troubleshot the problem with out charge. The problem was not related to cooling system so they were unable to fix the problem but recommended several possible options.
On time, kept the work sights clean and all has worked well to this point. The workers were professional and a pleasure to associate with. I will recommend this business to friends and relations.
Tech very professional and knowledgeable.
On time and courteous.
The tech was thorough and pleasant. He explained what he was doing and what it meant to the performance of my system. I recommend them to all.
Rich was awesome and really helpful!
This is our second experience buying an HVAC system for HVAC warehouse. To say that the experiences were night and day would be an understatement. When two units were stolen off the pad in 2010 we called HVAC warehouse for a quote and was so impressed with their prompt, professional service that we quickly awarded them the work. The new system was installed in a timely manner by a professional staff and any questions we had answered directly and quickly. Last year we needed to replace a system at a different property and immediately called HVAC Warehouse based on prior experiences. The pricing was good but Ryan did not seem able or willing to answer questions my husband posed to him once the installation was complete, and almost immediately we had system issues. Although we admit we were a challenge because of the logistics of being a long distance customer, we found Ryan to be difficult to reach - his voicemail box was often full - and felt like our concerns that were voiced were not addressed in a timely fashion. Over a year after installation we are still having issues with the system. Based on our experience I cannot recommend Ryan.
He arrived on time and was friendly. He took care of a previous PM call before, so I was happy to have someone I recognized. He was quick but not rushed. Great job.
HVAC Warehouse just replaced my entire AC and furnace system. I shopped around and got 3 quotes for replacing the entire system. HVAC Warehouse was price-competitive and I picked them because of poor reputations of others who had given me a quote. They came out the very next business day and started removing the old system and replacing it with new. Everyone in the crew was friendly, polite and professional. Ryan - the supervisor - was terrific. He's incredibly knowledgable about all aspects of HVAC and he made sure I was happy with the entire process. They also did a great job of cleaning up after the job. They were very attentive to cleanliness throughout. I had a great experience and recommend them highly.