Reviews (100)
Technician was very professional & did his job thoroughly And quickly
There are great electricians plumbers. AC people real good people great place to work too.
The toilet was unclogged, but the day after I found scratches on the bathroom floor. When I brought this up to them, I was told the plumber denied it and blamed it on a previous company which is absolutely false. Since Hoover couldn’t show proof for either side, they refunded me completely so I give them credit for that. My advice is to take pictures of the area they’re working on before they come over for repairs so this doesn’t happen to you. They’ll also try to sell you a “VIP membership”.
Pricing is simply outrageous… We had a small list of work to be done that the technician quoted $8,500 for and said would only take him a day to complete - that’s $1,100 PER HOUR for a service that competitors have quoted me $2,000, at most. Definitely ask for an itemized estimate - you will find charges out of this world… including $672 for THREE fire/carbon detectors to be put on the ceiling… $362 just to replace THREE GFI outlets… $479 just to check my three ceiling fans were on fan boxes (literally to just remove the fan, peak up, and put the fan back on the ceiling)… and the kicker a whopping $1500 just to REPLACE 30 traditional outlets. Purely remarkable estimates for materials that cost little to nothing in comparison. And they said they don’t provide quotes based off labor, just by the project - which I found interesting considering electrical work is literally labor work. Loved to see the great reviews on here but sadly had to go with a competitor as they were able to complete the work faster for so much less!
They don't serve Detroit is what they told me. Guess Hoover Electric plumbing heating and cooling is too good for Detroit residents!
They were totally unable to fix our problem. Paid them $300 to replace the flame sensor because they said we needed it. He replaced that and he still couldn’t get the furnace to work. So the next day he called wanting to come back for a third time, but this time he wanted us to allow him to replace both the memory board ($700)and something else for $300, yet he wanted to be clear that those would be attempts to fix what MAY Be wrong. He said he had called Lennox many times for advice but was unable to get through, so he was assuming it were going to be one of the two suggested parts. He was totally clueless! After that I told him not to come back until he can tell me what the problem actually is. I could’ve watched a YouTube video and called Lennox myself if I wanted to shoot aimlessly into the dark and hope throwing parts at it would eventually stick. 🙄
Ask for someone to call and explain why bill for air was so much. Dan was suppose 2 call back, but no call. Also called for receipt,, no call back.. Good luck trying to get answers after you paid.
I normally do not do long reviews (if any at all). Furnace went out last night. Of course it’s February and freezing temps outside! Next morning, I thought for sure any Company that I call to come out same day, I was probably going to be ‘taken for a ride’. And I’d pay. No heat. Winter. House freezing! My niece recommended Hoover Electric Plumbing Heating and Cooling. I called. Explained situation. They said someone would call me back. Chris M. called me back. He said they could schedule a visit for tomorrow. They close at 5pm. I told him I get off work around 5pm and could be home by 5:15pm. And he said yes! He was willing to wait after hours to help. Finished work. Drove home. The messaging, and text service from Hoover was a nice touch. You know exactly where and what time they are arriving. I was told by Amy in Office it was a $80 Service Fee to come out. And that any work done, the $80 fee would be applied towards bill. I’m thinking ‘$80? Not bad. Same day. Technically after hours! What’s the catch?’ Chris came out. Very polite. Very professional. Punctual. 5:14pm. He went to basement and started on Furnace. Said to me, ‘this usually takes anywhere from 30-45mins to diagnose the problem’. I was thinking, ‘Oh boy, here it comes!’ My furnace is only 9 years old, but I was still expecting to pay $250-300 minimum. 35 mins later, Chris tells me ‘your furnace is back on’. He had checked out the unit from A-Z. Found a clogged tube. Cleaned it. Put it back in. Heat! Glorious heat! We discussed some other things I was thinking about: new water heater, duct cleaning etc. He writes up an estimate for everything I ask for. Tells me they also do 0% financing and one year same as as cash. I’m thinking ‘nice’. Also thinking, ‘what’s he getting out of this?’ I ask him. ‘So, your commission based, right?’ He says, ‘nope. I’m hourly. Makes no difference to me whether you decide to upgrade, or what type of unit. I get paid the same’. Now that’s an awesome thing! Not being pressur
Nathan and his team did an excellent job. The team made putting over head lights with ZERO existing overhead seem like a breeze. Very straight forward on the pricing and gave me options.
We'd been feeling sick for about a month so we decided to have our own safety inspection done on the furnace. Joe and Scott came out from Hoover and took one look at our furnace. There was a crack and heat exchanger and it was so old and it was not working properly and it was condemned. After that they did a Co2 check on the furnace. It was putting out after Chart Co2. I would recommend these guys to anybody they are honest and their up front. I have been sick for almost a month with headaches and nausea not understanding why I'm sick. Hoover did a wonderful job I could not have asked for more. They were professional they were polite and knowledgeable I highly recommend these people
We had a sewer back up in our basement. We had a different company come out first and they had no idea where the main drain was and really didn't care. Took money for a service call (they couldn't find the problem in the clean out) and said they'd come back if we found it. Called HOOVER ELECTRIC PLUMBING and we met WESLEY!! He's an angel!!! (Wings were hidden) He took the time and found the outside clean out and found a bunch of tree roots that caused our back up. Cleaned it out and all is great!!!! Thank you WESLEY!!! YOU ROCK!!! AND your smile is contagious!!! Thank you!!!
I myself am a licensed plumber, but don’t snake drains. My customer had Hoover out to snake the main drain. I was there. Tech told my customer that they don’t snake through house traps and that he would have to break up the basement floor and dig up outside. To the tune of 10,000$!! I had another plumber friend of mine snake it for 100$. These guys are a total rip off. It really makes me angry when people in my trade rip people off. It gives us all a bad name. Oh, by the way the sewer opened in 5 feet, and was clear all the way out. Can anyone say commission?
They came quickly. The Electrician was nice and very professional; but GONE are the days when they say they will give you a FREE ESTIMATE, even though it was advertised. ( lol) I thought the doorbell was out, it wasn’t and that my friends cost me $60. I should have called my neighbor. With prices like this, companies won’t sustain their businesses. There seems to not be any GOODWILL anymore.
Thank you to Nathan for coming out and putting our minds at ease with an inspection. He explained everything and emailed as well. Very professional and knowledgeable and will be using Hoover again
My furnace was not working and I was able to have Hoover send a technician over within an hour of calling them on a Saturday. They sent me a picture of the technician, Scott, as well as letting me know via text message when he would be arriving. Luckily it was not a major fix and we only ended up paying for the service call, but Scott did notice there were a couple issues that might cause problems down the road and he presented two options to us for a future service call if we needed to pursue it. He also showed me how to fix the primary issue if it happened again. My wife and I were both very pleased with the service as well as the punctuality and professionalism of the technician.
They charged us $276 to replace a 5 cent metal chain on our toilet. The technician was really nice but this company is clearly overcharging people. Disappointing. We won’t be using them again.
Service was prompt as promised. Full inspection. Issue taken care of in easy time frame. Dave was friendly & explained all possible needs. (Like the low pressure in kitchen sink.) I would use Hoover again. Thank you.
Woke up to no heat this morning. Called Hoover Electric and a technician was able to come within a few hours. The issue was found and parts were obtained and installed promptly. Thank you Hoover.
Just had an appointment with Nathan Byers, who was very informative and helpful. He showed up on time and explained himself very well and walked me through everything that needed to be done. I will recommend Hoover to anyone in the future. Nathan's professionalism was appreciated.
They came when they said they would, kept me informed digitally, and finished the job within minutes. The plumber josh came in and knew exactly what the problem was and what wills fix it. They also had an awesome price! I will be back! If you need a plumber check out this place!