Reviews (36)
Hillestad provided an easy quick fix recently for our AC unit. Very good service by technician Daniel.
For over 10 years Hillestad has been a great reliable company to work with. If you are their customer you can absolutely count on them to keep your home HVAC system working when it is needed most. Reasonable, good, and friendly people to work with all the way around.
The team we worked with was professional, timely and affordable. We had duct work and vents put in our basement and the estimate and installation was done in a timely manner. We will be moving all our business to the team at Hillestad.
Helps in tight spaces
When I find a company that is reliable and offers good service all at a fair price, I tend to stick with them. That is why I have been a customer of Hillestad Heating & Cooling Systems for over ten years. It is nice to know that when I have a furnace or air conditioning issue with my home or the properties I manage, I know straight where to turn.
Great service, but the furnace repair people need to wear face masks on the job. "I already had Covid two weeks ago" is not an excuse to not wear a mask. The virus remains in your system for months after infection. Please follow standard safety protocols.
Tom and his crew did a great job installing a new furnace and AC at our home. We would definitely recommend Hillestad to anyone!!
Great service
Everyone at this company was a pleasure to do business with - even from the start when my furnace went out and I talked to the friendly office staff. A knowledgeable technician was sent to evaluate my situation - to fix or replace - and I appreciated his honesty. The salesman Jeff sent a fair bid that was straightforward with clear options. The crew that came to do the installation of my new furnace and AC were super efficient. I am so pleased with the service I received from this business!
Are furnace went out and they were able to install a new one on the same day! Not to mention they were the lowest quote out of three places I called. Nice, competent folks. Highly recommended!
I quoted with 5 different places and in the end Hillestad had the best price and the best equipment option. The install took all day because our setup has so many quirks. When they were done I couldn't imagine a more professional looking job. I definitely would recommend them to anyone. They always shoot very straight with is on annual furnace checkups at a very reasonable rate as well.
I received a timely estimate and installation appointment from Jeff. It was fair and the men arrived on time. They were very efficient (Done by noon), were very careful in controlling noise and dirt. I couldn’t be more pleased with the whole installation process.
We had an air conditioning unit installed. I had brought in several HVAC contractors to have a look at the project and I took the opportunity to ask each many questions about their products and about the installation process. Jeff from Hillestad was excellent at listening to our HVAC needs and providing answers to my numerous questions. He took the time to explain the product and the installation. I was impressed with Jeff's no-pressure approach to sales. Hillestad's installation went flawlessly. The installers were courteous, professional, and efficient- just great guys to work with. We are very happy with Hillestad. The pricing was very fair and the AC unit is operating very well. I will be using Hillestad for future HVAC projects.
I’ve had trouble with my ancient furnace and air conditioner in recent months. The furnace broke on a freezing cold day and the air conditioner broke on a 90 degree day, go figure. I feared they would need to be replaced. However, Phil, a Hillestad technician, was able to fix them both. The service is always prompt and knowledgeable, which is most appreciated. A great company all around.
Tech came out to service my AC unit. He acted very annoyed and irritated to be there, and made my girlfriend uncomfortable. He went off on my girlfriend about the terrible work performed by whoever had worked on it previously, and also went off on her about another tenant, "Some woman who doesn't know how to f@#%ing drive!" Sounds like maybe he was just having a bad day, and I can forgive that. But when I called Hillestad to give them this feedback, the person I spoke to was immediately defensive, argumentative, and completely unapologetic in any way that could even remotely be considered sincere. She totally made me feel like the bad guy, and I hung up in complete disbelief over how I was treated. In her words, "I have to protect our technicians" and "Well, that's just your side of the story," and "Well I wasn't there", etc. I have used Hillestad several times before and they were great. I thought they would want to know if one of their service techs was unprofessional, but obviously they don't care. I'm sure they will respond to this and deny it, which is fine, that's how I was treated on the phone, too. They have lost for good a potentially loyal customer. But according to the person I talked to, "Fine, that's your decision!" Yes, it is. A little customer service and professionalism goes a LONG way. I can understand even a tech has a bad day, but don't have a "the customer is always wrong" attitude when they call and politely explain a bad experience. Never argue and get combative with a customer, or imply that you don't believe them. Offer a sincere apology for the bad experience, say that it will be addressed, and let the customer know that you value their business. That is customer service 101, and it's very simple and effective in keeping customers. Too bad.
Hillestad is awesome! We had a fairly complicated boiler system in a 12 unit apartment building that required replacement in the dead of winter. Despite the fact that they were incredibly busy, they made us a priority at all hours of the night & day to quickly iron out the kinks. We interacted with several employees & we found each to be knowledgable, honest, professional & beyond helpful. I would recommend them without hesitation.
A/C gave out on a Friday at 5 PM. Called the emergency line and spoke to a person who tried to trouble shoot and talk me through the options. We decided to wait until Monday, at which time a technician came out and fixed the 20-year old unit. I feared the worst! Good thing I didn't need a new one because I learned they were about two weeks out with scheduling. Still, I appreciated the prompt service!
Minimal interest in explaining services. provided. Company drags out devices to get as many service calls as possible
This is an outstanding customer-focused business with courteous and honest staff.
Have used Hillestad for many years now. They are always on time, friendly, clean, and their prices are not out of line. I highly recommend them.