Reviews (14)
DeVon and Devon where outstanding. They were knowledgeable, friendly, clean and put our entire system in so quickly. They did quality work and my husband and I couldn’t be happier. My dogs even liked them. 😊 that’s always a plus in my book.
Davon and Daniel did an outstanding job fixing my heating system! They were professional and stayed late for two days to get the job done. Thank you!
Total scam. Home owners beware… Technicians will come out only to tell you that you need to replace your entire AC system. Technician came out to run a diagnostic test and sent me an invoice for $3,501 claimed to replace parts that I did not authorize (they did not replace any parts). Luckily we got a second opinion and AC was fixed with a simple $75 part. Avoid this company at all costs.
Very professional, very clean installation.
I want to give shoutout to Alex and Corey from Fire N Ice these guys very professional , honest and friendly they fixed our AC in minutes in these brutal heat this the second time i have had their service and I’m so satisfied I highly recommend them they are the best.
We have learned a valuable lesson this week after our AC stopped working properly (it's a 30 year old unit, R22 very low and the coils iced over). Fortunately while working remote we were able to have a lot of companies come out for estimates (that's Tip #1, get multiple quotes!!). We identified a lot of companies to come out and give us estimates (same way we always do: Yelp, sort: most reviewed) We had NextGen come ($11k, down to $9k). Absolute Airflow ($14k).. and other big companies. What we found - they all send a salesperson, not a technician. They come with a presentation binder, not tools. They can't answer questions on fixing the issue and they don't offer solutions other than the most expensive options to cover their overhead and advertising. No mention of permits or dealing with associations. They push financing and maintenance plans - the list goes on, you can read the bad reviews. Nice people, shady business practices. (Tip #2: Do your research, look at the products listed on the estimate, ask about permits and itemize all costs associated. Don't be blinded by fancy advertising, this is a major home improvement expense) We decided to branch out of OC to find someone else who could give us an estimate. We came across Fire-N-Ice and from the very first phone call I knew this was a different caliber company. David spent 30 minutes on the phone with me explaining HVAC systems, R22, SEER, pulling permits and transparently explaining all costs associated. There were no pushy sales tactics, no nonsense estimates and I really appreciated that. He is truly passionate about his line of work and the quality of service his company provides. That was very evident in our phone call. Fast forward to today - Jason (someone who actually works on HVAC systems) came out to diagnose the problem. He didn't push a new system, financing or any kind of upsells on us. He was a problem solver and gave us options. We chose to fix the issue and plug any small holes as a tempora
Ripped us off. They made a diagnosis without checking the system in the attic. Charged us $300 for the wrong thing...then came back when the system broke within 2 weeks and said the whole thing needed replacing. I called management who was too busy to talk to me and they never called back after I left a message. Another company diagnosed the problem and repaired it at a fraction of the cost.
These guys were absolutely fantastic!! I needed someone last minute. I had reached out to 3 other companies with lots of red tape and corporate structures getting in the way of just getting a job done. David (the owner) called me directly and gave me his cell phone. He responded to my text at 7pm at night and coordinated rearranging his crew’s schedule to meet my needs at 8am the next morning. His guy showed up on time at 8am, was super courteous, and got the job done efficiently. 5 stars from me for these guys!! Will definitely hire again when the need arises. Also the price was reasonable when considering that one A/C company told me I would need to replace both my units. Not the case at all. Turned out to be a fairly basic job.
Great customer service. On time. Clean. Friendly. Found the problem. Fixed it. Fair price. Done. A/C back to 100%! Thanks Jason!
GOUGING PREDATORS! They replaced a capacitor on my A/C less than 2 years ago. I noticed it was making grinding sounds, so I emailed a photo of it and requested a service call to replace it. They showed up on time. Were here maybe 20 minutes. The Invoice charged me $75.00 for the Service Call and adjusted the part from $345.00 to $270.00 (see photo) They left without replacing the power connection. (see photo) I later found the EXACT part for $28.00! (see photo) That is a ten to twelve times increase for the part. I am aware you always pay more for the part, but not THAT MUCHMORE!!!!! I am a Senior Citizen with a disability. I feel this was abusive and excessive. They did not respond to my email and the Owner did not respond to my text regarding leaving the power disconnected. Obviously the A/C would not work without power. I had to find someone else to put it back in. I was not sure how, nor should I need to know. That was THEIR job! So my experience is that these people are opportunists preying on older customers.
Issac came and diagnosed the problem in the 10 minutes he was here. Fixed the problem and have my ac blowing cooler then ever. Good job!
Check out there yelp reviews. This company truly cares about your needs. Ask for Chris or Jason. Honest guys that go above and beyond for there customers.
Don't keep searching just call these guys! I must say I was extremely impressed with the professionalism, quality, and price of fire n ice and the owner Jason who did my installation. And I'm not the easiest customer either. Not only did he give me a quick ballpark quote over Yelp messaging (I really like when contractors know their prices and can do that and aren't afraid) he came out quickly to see my place. I got 4 quotes, and not only was his the best price he did exceptional work and even went over and above, I was missing some duct on my brand new house and he fixed that for me for a small fee, and installed my nest thermostat I had. If you need a new system or repair, I'm sure Jason will not only treat you well and communicate quickly and have a good price for any work!
A-1 Service and prices Whats not to like?