Reviews (56)
I used Extraordin-Aire several times in the past, but my review is based on two specific instances. I needed a new HVAC system for a 3,000+ sq ft home. Since Scott had serviced our home before for a warranty issue, I felt fine getting a quote from him. I didn't know squat about a/c systems at that time, but Scott told me he had an "awesome" system at a "great" price. I trusted him to take care of our system, so we went with their quote. Lo and behold, after the system was installed, and having several other technicians from other companies come by to service it, I have learned what he installed was a Rheem 100,000 BTU, single-stage, 80% efficiency furnace. Our home is about 2,800 sq ft, and what our home SHOULD have is a 120,000 BTU minimum, two-stage, 96% efficiency furnace. I was very disappointed to have spent THOUSANDS of dollars on a system that doesn't really serve our needs. I have had quotes from other companies where I could have bought the correct system at the same price Scott and Ellie charged. The other, larger issue is as follows: I needed a creative solution to heat/cool an older home (it didn't have any ductwork). Scott walked the house and recommended a single, large ductless system. I paid them a deposit of several thousand dollars, and they ordered the system. My electrician was behind schedule, and it took longer than expected for the house to be ready for the ductless install. To be fair, Ellie contacted me once a month or so to ask if we were ready. When I was finally ready for the install, I called Ellie to schedule. No answer. I left a message. No response. I called again several days later. No answer, no reply. After about another week of calling and leaving messages, I got a short email or text--something like "we'll get back to you". I gave them another few days, but I never heard back. I continued calling/texting for another couple weeks or so. At that point, I got worried. I had been stiffed for $15k already on that job, by other contr
As always...Services provided Timely, Reasonable costs, and Quality. All our HVAC needs are with Extraordin-Aire
Fantastic service! They were on time and very helpful. Fixed my problem and explained it to me in great detail. Highly recommend!
Had an appointment set up through my home warranty company. Quick to schedule the appointment👍. Day of, they needed to reschedule, which I was totally ok with, I understand things happen. Well new appointment day rolls around, never hear from them. I call, they say they're calling the technician and will call me right back. Never heard from them again. Tried calling again the next day to find out wth happened, straight to VM. I Immediately cancelled my visit, it wasn't going to happen anyway, and don't think the service would have been that great anyway if they can't do something as simple as call, or SHOW UP
I have used Extraordin-Aire several times and have been impressed by their quick responses and good work. Most recently had my water heater stop working and they came out the next day and had it replaced at a reasonable cost. I would definitely recommend them for any of their offered services.
Absolutely stunning customer service. Hassle free estimate, prompt, professional and knowledgeable. Riley the technician is the exact same. He was courteous, arrived on time and done an excellent installation job. I highly recommend this company and will be referring them to my friends, neighbors and family. Thank you!
Had a AC go out, the home warranty company sent over a tech to diagnose the problem. Ellie worked with us through the process to get our AC replaces as it had multiple leaks. She went above and beyond to help us with this problem. She recommended to install an new heater at the same time, no pushy sales pitch. Just an honest recommendation, after crunching the numbers we decided to go ahead and replace our furnace at the same time as they were both original to the home and it would be a matter of time before it went out. The system they did not have in stock but that did not stop Ellie from finding one, having it overnight shipped and installed on a Saturday. Amazing service, cleaned up the mess from the install and left the area clean. What an amazing experience they will be my go to place for any HVAC needs.
My home was not getting the ventilation needed to keep my home cool. I did not have the knowledge to figure out why. I got bids to have my furnace and AC replaced. None of the others mentioned the need for more ventilation to fix the problem. They were very professional, performed the replacement of a furnace, AC and correct the ventilation problem the following day! My home is so much more comfortable and I’m so grateful! Made a huge difference.
The gentleman who came was well informed, just talked through what he did, didn't beat around the bush, he was very efficient, and quick, even though we had a stall to check with insurance coverage.
Highly recommended! Prompt service and showed up on time for our appointment! Quickly found root to our AC unit not working and gave us knowledgeable information for the future and lifespan of our current unit. My family has used them also for AC installation of my parents home, they’ve been nothing but amazing to work with!
Our heater went out in the middle of the night. Called them in the morning and within an hour Riley was knocking at the front door. He was very professional and knowledgeable. It snowed today and so it was nice to have fast and quality service. Thank you!
Came in and found the problem and explained what was happening. Scott checked out our main furnace too and made sure it was running properly. Very personable and professional. They were recommended to us by at least two people and we will definitely spread the word about their great work!
Fantastic service very quick response to phone call for service and arrived quickly for repairs. Riley was a fantastic technician and very informative and worked very quickly and efficiently. Cost was very reasonable. We are very pleased with the service we recieved and would happily call again if in need and would highly recommend to others!
Scott and Ellie are so good to accommodate their customers. I have known them to go out late at night to repair units. This couple is trustworthy and honest. They don’t use cheap fixes or bandaid problems, they fix things right. This is a locally owned company that truly cares about the people they serve. If you want honest, quality work, at a reasonable price, these are the people to call.
This team is excellent and provided some of the best service I have received in the construction industry. Will be using for all of our clients HVAC needs!
These guys are so amazing!! They came out and replaced our air conditioner and furnace. They came out at the time promised and were so professional. They also are very considerate of your house. And Eleanor is so sweet, she went outside and let my daughter show her all of her animals. I can't say enough great things. Thank you so much guys!
Wow! Air condition repair within hours, superb communication and at a lower price than the competition! (bonus: they called in advance to work out no contact because of our at-raise son!) bravo!!!
I couldn’t say enough good things about Scott and Ellie. They are so helpful when it comes to calling and asking questions. I felt very satisfied with my experience with extraordin-aire!!
Can’t recommend these guys enough. I have multiple rental properties and wish I would have found them sooner. Doesn’t matter what I need done or how soon I need it they manage to fit me into their busy schedule and always exceed my expectations. Many times I’ve priced checked their work and they are always the best price and highest quality. Save yourself the hassle of multiple bids and just call them. Seriously. Thanks for taking care of me again!
Scott and Ellie were great to deal with from the first phone call, through the install and to the final warranty and registration paperwork. They are great communicators and seemed to be the only HVAC professionals that bid my job who actually understood how the equipment they install integrates with my existing home’s features and limitations and they designed my system accordingly. Their pricing was very competitive and they gave me many options.