Reviews (23)
Mostly useful for 1 year. What he did come loose and fried a 600 dollar blower. Not a happy camper. And whoever answers the phone is useless because they remember
Beautiful couple working together to provide safe efficient service. Love them 💕 please call them they will work very hard to give you Excellent service 👏 👍 😀 👌
The very best when you need help.
I was driving down the road today and saw Doug driving and bored checked his reviews because I remembered I never gave mine, 2 years ago my ac went out mid summer 100 degree wrestler I had a friend who is a ac tech come out said he fixed it changed me , it quit working again that night . Next day I called Doug's I didn't have the money for the app I explained I didn't have it and I really needed it because my family was hot but I could pay him Friday. Doug wasted no time he was at my house in 2 hours found out when my friend came he over filled it could've told me anything I'd have believed him but he was super honest great to talk to and actually cared about my problem even though I couldn't pay that day. He said he would call and check in with me to make sure it kept working later and he did . Ac been doing great ever since. Very reasonable price. I see alot of negative reviews about small things I get it you were inconvenienced but you have to try to remember people are human you work hard loose track of time and things happen. I would send Doug ro my children's home or any family I recommend anyone give Doug the chance he deserves. Thank you Doug
This man is amazing I had a problem with my ac and he helped me get to the bottom of it I will never use Middleton again they said I had a blown transformer and it was just a simple fuse DOUG IS THE MAN YALL NEED!
I realized Sunday morning that my air conditioner was not working. I called Doug's that same Sunday morning before lunch. He was very polite on the phone. He quoted me the service call fee and said he would be there after lunch. He texted me after lunch and said he was on his way. He arrived with his wife in a nice, marked van and was very professional. He had the bad part identified in less than ten minutes and the repair done in less than fifteen minutes. He even cleaned up the unit for me and checked the refrigerant level since he was already there. The cost was very reasonable, and they accept most forms of payment, including card. We had a nice conversation about sports in the area while his wife ran my payment. They communicated and were polite, on time, professional, and honest. I definitely recommend.
Great service, extremely knowledgeable and the most important thing is that he can actually fix what others fail to repair! If you are looking for a true A/C professional then give Doug a call!
Our experience with Doug was NOT a good one. Had to have him come by no less than five times in less than a year and ended up having to call someone else because the same issue kept happening. Also, he would tell us he would be coming by at a certain day and time, then he just wouldn't show up!! No call, no text, nothing! Days would go by and we would have to call him just to get him to come back and sometimes would still not even come by that day. Then when I finally called and explained how he was continuously a no show, I was told by his wife that we were not a priority at that moment. He ended up coming by that afternoon after that conversation and told us that he still would be coming by one last time to replace one last part. Doug never showed back up and we have never heard from him again. I have no doubt that Doug can do great work as I've seen in other reviews, but our experience was terrible and I would not recommend.
Best service ever! Great people and excellent service.
Exceptional... Great support, very quick, extremely qualified
Doug was very friendly and efficient. He fixed my AC in no time.
I wanted my ac fixed and all I got was someone who filled up the lost Freon. if Freon is missing there is a problem and to just add Freon is throwing money out the window. three weeks later and im looking for another ac man to fix my leaking unit
Him & his wife were super NICE!! They came to assess our AC unit and came the very next day to fix it!! Highly recommend!!! Thank You so much!!!
Amazing Service. Stayed late at out our house to fix our A/C so our newborn had cool air. Called twice and both times we've had excellent service.
Great service call
It was Friday night, I came home for work and air was out. My house was already 80 degrees and close to 100 outside. Called Doug and he said be there soon. He was there within 15 minutes, found our problem (clogged air drain), told us how to avoid and now my house is cool. His team was very nice, respectful, and jolly! Thanks Doug!
Stand up company and a stand up owner!!
Very professional, honest, courteous, and an all around good guy. I would highly recommend him over anyone else. Summer is coming up so you might wanna give him a holler to have him check your unit and clean your condensing unit to make sure you're getting your moneys worth. Nothing is worse than a dirty condenser that freezes solid in Arkansas heat plus you will save money if your coil is clean. Just thought I would throw some advice in with my review in case someone reads these. Take care and God bless. Bro. Jon Rimmer
Don't use. Kept me hanging with my AC. He didn't call! Had to call a competitor to come and fix my AC. This was my second call to him. The first time he was great and even upsold me a AC/Heater Contract. But NOT this time. Not Professional.
Doug's is outstanding! Doug's Heating and Air came out to take a look at our unit that was not working properly, and they made sure to take the time to walk us through everything that was going on so we understood and we're comfortable. Then after the repair, they stopped and showed us what to look for and how to keep our unit running like new. They were absolutely amazing. I would recommend them to any friend or family to get work done! We will only be using Doug's for now on!!