Reviews (25)
They have helped us twice. They are quick to come and know what they are doing.
Great place to work. Treated me fair and taught me so much.
I have had nothing but good experiences with Donner for both plumbing and heating. They are very prompt and do competent work. Their prices are also reasonable. Highly recommended.
RUDE!! Need a better receptionist.
Furnace went out on a Sunday and I have an elderly father living with me so I can't let house go cold for too long. Monday a.m. I call Donner and Neill has Joseph out by 930am and the Furnace is repaired and running before noon. The receptionist, Neill, and Joseph all very professional. The repairs are warrantied. Didn't research how competitive their rates are but it didn't matter because time was of the essence and it was a very good experience. Will likely use them again.
John and Justin worked very hard to fix and ultimately replace our split system! They did an awesome job!!! Neil worked hard to have the main unit replaced under warranty and succeeded! I highly recommend Donner Plumbing and Heating!!!
Donner Plumbing is a great service! They've been out to our house for several different jobs. The entire team is incredibly nice, friendly, and patient (because we don't know jack about plumbing). A shout out to Neil, who schedules the jobs, and he has been super helpful in getting help for us as quickly as possible. Joseph and Tristan recently replaced our evaporative cooler (which was a complicated job) and were extremely kind to my mom. They worked for hours in this terrible heat and never gave up. She is now lounging around in blissful, cooling air. Call Donner if you have a plumbing issue.
My family and I have been using Donner for over 15 years and haven't had one complaint. Everything has been quality from the customer service to the jobs they have completed.
The plumber was more set on speed and machismo ""I'm the man", this is why it got fixed. First of all, I am the man in this house. Second of all, you told me my hot/cold water lines were crossed somewhere in the house and this is why when you turned the cold water on, hot water came out. Never an issue. Well had he looked at the area where he was working, indeed, the supply lines were touching. I took care of that! Third. Had he stayed longer that 15 minutes, maybe he would have seen the faucet leak and helped diagnosis what could be wrong, even thought Donner PH didn't buy the sink. Well this would involve another service call and fee! This is purely bad business.
Never called back
Joseph is knowledgable about our issue & fixed it quickly.
Outstanding service
They were not nice, condescending and 600 + dollars more than all the other plumbers I called for the job. From the word hello, you could talk they didn't care whether I did business with them. Since they were the first call and not knowing if this was as good as it gets in town, I remained kind. Fortunately it wasn't. I contacted 7 other companies and none of them were even close to cost and none were rude. Busy, but not rude.
I recently had to have some work done to our condo in order to get it sold; I called Donner Plumbing and they had someone out there the very next day to look at it. Eric Lujan-Alvidrez was very professional and his work was amazing! I would recommend them to get the job done prompt and right!
We use these guys for both commercial and residential service and they have always done an outstanding job. Would recommend to anyone needing a plumber
First time using Donner plumbing for a service issue with a tub drain and clogged line. Damian Padilla and his apprentice, Ricardo, were both incredibly professional, punctual, and respectful. They were able to fix my drain and clear a clogged line. I highly recommend using Donner plumbing for your plumbing needs in Albuquerque. Request Damian Padilla the next time you need a plumber.
Excellent custmer service and professionalism. Will be using in the future
I had only a minor repair issue but Donner plumbing was great to work with. The were readily available to accommodate my work schedule and they were efficient when here. Would recommend to others
I waited four days for another plumber to show up. Called Donner Plumbing at 7:00 Monday morning and a heating specialist and assistant were at my house by 9:30 a.m. Long story short... my boiler needed to be replaced. Damian, the service Plumber, was excellent. He and Ricardo, his assistant kept the area clean and were very conscientious, considerate, and respectful. His work was excellent and I plan to use this company for all my heating and plumbing needs.
I have employed Donner Plumbing for projects both large and small around my house for about ten years now. While I have generally been very pleased with their service, I will not be calling them out again after today. It took a plumber (Damien) and an apprentice (Ricardo) three and a half hours to clear two partially blocked drains, winterize my swamp cooler, and turn on my furnace, which added up to a charge of over $600! As I explained to the service manager, at these rates Donner is pricing me out of the market for their services. I can only describe this charge as rapacious. Neither of these plumbers had been to my residence previously, and I don't plan on giving them the opportunity to overcharge me again! I am waiting to hear back from the service manager, who promised -- at least -- an explanation for the exorbitant charge. Very disappointed to find I can no longer rely on my favorite plumbing company.