Reviews (100)
Was assigned this company through my home warranty company. AC was out in 100 degrees. Home warranty company and I both called and requested a rush and ETA. After 3 days of waiting I made an appointment with another company that was out in 24 hours. Four days after the initial rush requests I still have not received a call back.
My HVAC failed on Sunday and I requested service online from American home shield. My contractor assigned was consolidated mechanical. I mediately looked at the reviews online and consolidated had horrible reviews which scared me to death. They were so bad. I thought I would go ahead and contact American home shield and ask for a different contractor. I decided to stay with consolidated, but was prepared to speak up and take action if I was not happy. Monday morning I contacted consolidated and spoke with customer service representative Jackie. Jackie was extremely polite and timely and helping me set up an appointment. Walter would be assigned to my service call. Walter showed up at his appointment time took a look at the unit, tested it realized that the capacitor had blown repaired it on the spot and had the unit up and running. Both Jackie and Walter provided five star service and should be commended. I even asked Walter if they service HVAC units on a regular basis and he said yes so I will be contacting their office to get something scheduled on a regular basis.
I went through American Home Shield on 5/9 and it’s not 5/31 and I haven’t heard back from them. I called them a on the 20th and said they’ll get back to me. Today I called the warranty and they said that I haven’t been responsive to the contractor which is a total lie. This is a trash company
Horrible, believe all the 1-star reviews. If AHS assigns them to you, reject and get a reassignment right away.
Consolidated Mechanical has always treated me fairly, are on time, and always courteous!
My AC is leaking water into my home requiring extraction and causing damage. This company gave me an 8 hour window for the next day in which I was told I had to be available with a 15-30 minute window from 8-4 pm. Was told if I missed the call or didn't answer, they would boot me to the next day. So, I canceled my whole day for their supposed availability. At 1 pm, I called and was told that they canceled yesterday and did not let me know. Would NEVER use such a company - EVER! If your Home Warranty suggests them, you need a back up plan or refuse to allow them to come.
This company has been out to check my air conditioning twice. They cannot figure out what the problem is and do not seem to care. Each time the contractor was out here for a very short period of time. Our AC works intermittently but that is not good enough in Arizona. It is 107° out and our AC is creeping up to the mid 80s. When I called the company, the agent was completely disinterested and told me someone could call me back tomorrow. I would not recommend this company and would not use them if we weren't tied to a home warranty. I am getting to the point where I'm willing to pay to have it fixed and just lose the warranty money.
My AC went out on Tuesday 6/21/22. I was given a wait time of 24-48 hours and when I got a call on 6/23/22 was told someone will come 6/24/22 to check it out between 8:00AM and 4:00 PM. After inspection Sergio said they do not have a motor and also the turbo needs to be replaced stating it will need to be ordered to be replaced. I was told I would get a call the next day. I never received a call and I called several times he did not answer or call back also VM was full I was not able to leave a message. It is now Saturday 6/25 and I end up finding another person to fix my AC. He came that day and replaced the turbo and told me the motor is fine. I have yet to hear back from Sergio and am unable to reach him to let him know we no longer need the repairs, the motor was fine that was not the problem with our AC. I feel he lied to get the new part and collect from the American Home shield coverage. Sergio ended up calling and leaving me a message on 6/29/22 that the part will be in next Wednesday being 7/6/22. How do they expect someone in Arizona with triple digest and heat advisory warning to be with out AC for that long. My mother is 72 and was in a wheel chair from an injury she had and we had to get a hotel for 3 night while we waisted money on the hotel stays and time waiting on them. I was not able to report them to The Better Business Bureau since this is not a company that is Accredited or listed on Better Business Bureau.
Stay away from this company. I put in a request in MAY to have my air conditioner serviced. They didn't respond until June, claimed they set up an appointment for AUG and I just got a call that they are not going to meet their obligation AT ALL. No apologies just we are not longer going to provide this service. Thank you very much for nothing.
A/C went out at my home last night. I submitted a claim to my home warranty company (after hours) and they connected me with Consolidated Mechanical Contractors. Consolidated called me first thing the following morning to schedule a time window for that day. Alex S. was the tech assigned. He called me prior to his arrival. He was on time, polite, courteous, and quickly diagnosed the problem. The motor had gone out. He had replacement parts with him and was able to swap it out in no time. He checked the Freon levels to make sure they were still good (which they were) and checked to make sure the system was working properly before he left. I don't normally leave reviews, but Alex S. did a great job and our AC is running again. Would recommend. Thank you!
This company is a JOKE. We used Consolidated Mechanical for an A/C repair thru American Home Shield. We submitted the repair order on Monday, 6/6 after the A/C failed to start. Wednesday, 6/8 was the slot assigned for my repair. Walter from Consolidated called and 30 minutes later he arrived. I explained the problem to him and within 20 minutes he let me know that the unit was old and needs to be replaced, and that he would be recommending full replacement on the work order as he could not get the unit to run AC. I was told he would submit the order to the home warranty and they would be in touch for next steps. On Friday, we reached out for a follow up and the company assured us that they sent the request to American Home Shield. We call back on Monday morning (6/13)after American Home Shield said there was no work order sent to them for approval. I spoke with the GM, Daryl in attempt to get this resolved ASAP. He was rude, unhelpful, and not at all empathetic to the fact that they wrongly closed my work order, lied about the AC working at 59 degrees when it hasn't been less than 84 degrees in my home for over a week now, and claimed there was nothing he could do. I cannot believe that there are companies treating customers like this who have zero respect or understanding for people and their homes in the Arizona heat. It's 114 degrees outside and my house won't get below 84 degrees, and you don't think that's a problem? He told me I can contact another company if I am so unhappy with the service but my warranty company is making me use them. How about instead, you take accountability to fix the situation that you've caused? This is ridiculous and I've never had a worse experience with a company. You try working from home with your husband and 2 dogs for 7+ days without any air conditioning when it's 114 degrees outside and let me know how that feels and how you'd react to someone telling you that "there's nothing they can do" and that "they don't want to hear it
Sent out by AHS. Three days to come out for A/C unit repair. Misdiagnosed first repair. Came back out and said it was something else that AHS wont cover. Said "if its not that, I dont know". When I saw all of the horrible reviews, AHS refused to change contractors. Do not use this contractor!!!!!!
I would not recommend this company in any way. I had to use them because of my warranty company, but I would rather pay for another contractor on my own next time. The lack of communication, overpriced service (they charged me over double the amount for refrigerant that other companies charge) and overall experience (other than the technicians being ok) was not worth it.
Tried to get AC maintenance. They canceled on me twice and never contacted me to do a reschedule. I had to call my home warranty company to get another company scheduled because not even they could get in touch with Consolidated Mechanical. I understand being backed up, but don't accept jobs you can't do, customers have busy schedules, too. Update: They called me today to tell me they aren't doing any maintenance...a month after they were supposed to be out. Hilarious. I went with Semper Fi, which only cost me $17.50, they were out the next day. I need a new AC soon, so going to buy one from them, too.
My nest thermostat wasn’t charging so I was charging it manually. We asked for them to install a common wire from AC unit to thermostat so it could self charge. They came out and said they found an “extra wire” and connected it. They said to charge my thermostat and put it back on in a few hours to see if the best holds charge. So I plug it in and the nest pops up a diagram I’ve never seen before stating there in no power to my AC unit at all. So my AC unit was working, they came out and now it’s not working. I get a call back after asking for a recall from some guy who genuinely didn’t care. He tried to question whether this was his guys fault multiple times. Questioning the timeline. And then demanding I pay an extra 150$ just for them to come look at it today. Look, this was clearly their fault. The unit ran fine, they came out and now it has no power. Pretty freaking simple timeline. I just want this fixed. I have 5 children under the age of 10 and it was 45 degrees in my house last night. Most of our belongings are in storage as we are set to a move in 48 hours. I need them to do the right thing. I need them to fix their mistake.
Considering the 1 star review on google, I was pleasantly surprised with their service. I was extremely skeptical to go through with this contractor when my warranty assigned it to them. The office staff can use some work regarding their scheduling and organization. The first time I put in a service order was on the Saturday my AC was acting up. I had one of their workers call me on the following Monday saying he was 15 mins from my house…. I never was able to schedule anything because their office hours state they are closed on weekends and next thing you know, someone says they’re 15 mins out??? The guy on the phone wasnt the nicest but I brushed it off because I desperately needed my AC on. That whole situation put me off guard so I canceled my service request. Put in another service order and had my father to help handle the entire situation, thankfully, everything went wonderful! I am incredibly thankful to have Keith and Kenny fix my AC unit! My father went to my property as I was in the middle of my work day and my father had nothing but great things to say about the Kenny and Keith! Replaced the motor on my AC unit and it feels like I have a brand new unit!! Thank you Kenny and Keith!!
If you have American Home Shield and they try to send this company out to work on your air conditioner, request a different company. The worse experience possible, do yourself a favor and avoid using this company if and when possible. Shame on American Home Shield for using such a terrible company.
We concur with all of the negative ratings for Consolidated. This company (we spoke to 4 different people during our dealings with Consolidated) lies to its customers, does not respond when it says it will, and misrepresents facts. The most significant issue however was that their technician misdiagnosed the reason the thermostat on our a/c unit was not working which resulted in a 2 1/2 week delay in its repair (when it was 109 degrees outside in Arizona). The technician claimed a wire from the a/c unit to the thermostat had burned up and had to be completely replaced. Consolidated also claimed it could not access the wire to replace it but, even if they could access it, Consolidated stated it did not have enough staff to repair it. Consolidated's assessment of the problem with our a/c unit turned out to be completely wrong. Even though we had a home warranty with American Home Shield, we ultimately had to hire another company to repair our a/c unit at our expense ($420). The company that actually repaired our a/c unit told us the repair was actually simple and should have been easily diagnosed by Consolidated. We had paid extra to have Consolidated come on a weekend since they told us they could not schedule a technician to come to our home for 4 days because it was a holiday weekend. Even after our a/c unit was repaired and we notified Consolidated that they had misdiagnosed the issue with our a/c unit, they refused to return any of the $225 we had paid to them for their initial 15 minute visit when they misdiagnosed the problem. We have notified American Home Shield of our total dissatisfaction with Consolidated and made a formal complaint against them. Be aware that American Home Shield allows its contractors to charge extra for certain services and will not require their contractors to return fees.
Absolutely one of the worst companies I have worked with to date. I manage 374 residential units and if you need a company to service your A/C call rainforest because the weeks it took CMI to figure it out rainforest did came same day and fixed the issue in hours. CMI is unreliable and if you have AHS demand another company they will help you. It’s clear by the 100+ negative reviews you aren’t the only one! CMI as someone in the business you lost me and anyone I know as a customer. Respectfully Glen you should find a new job or maybe you are the problem either way good luck to your company.
Our main HVAC went out on Friday 8/6/21. We have AHS Home Warranty and was assigned to CMI. Unfortunately, with it being summer here in AZ, HVAC Technicians are extremely busy. So Robert at CMI squeezed us in Monday morning 8/9/21. Longer than I preferred, but we understood. Monday morning, Walter our assigned HVAC Technician arrives with a smile on his face, ready to help us out. He had parts on the truck and got us back up and running in less than an hour. I cannot say enough about Walter. What a great man. Nice, thorough, efficient, prepared and happy to be there to help us. Thank you CMI!