Reviews (31)
Hvac choices are complicated. Steven did a terrific job of cutting through the options and recommending the best solution. Speedy, professional instalation
Newer furnace quit working. Company that installed had changed hands and the new owners were difficult to work with and wanted to charge high prices for a warranty covered issue. The team at Comfort Connection kept us updated on progress of a circuit board coming in and were quick to come install to get us up and running. Best service and HVAC team we’ve worked with. Professional, helpful, listened and solved our dilemma. Will forever be thankful for finding them. Highly recommend the team! Lisa G
About 10 days ago a different company came to service me old oil furnace. They told me they would no longer be about to service my oil furnace after this time since as a company they were no longer offering the service. They then proceeded to tell me I needed new furnace and repairing it was not worth it. 24 hours later or stopped working and they provided a $25,000 replacement quote. I decided to get additional quotes and Steven from Confort Connections sold me with his amazing price (more than half the price) and personality. He moved things around to start on my project going since I no longer had heat! His crew was amazing and got things done quickly and efficiently! They also were able to let me use my Google Nest bey calling Google to program it with the new system. This may not seem like a big deal, but it was a little thing showing they cared. That other company said they weren't willing to do that! Comfort Connections went above and beyond to ensure I was taken care of! And best of all, I have central air now!
The service could not have been better. Steve was very informative and delivered everything he promised. We signed the proposal on a Thursday and Austin and Sergy arrived 4 days later first thing Monday morning. They had replaced our old furnace and installed a new A/C system by Monday evening. The ducting and electrical work looked great and the price was 30% under the other estimates we got, plus we actually got a larger 3 ton A/C unit where the other estimates were for 2.5 ton. Not only that, every other company said it would be at least 6-8 weeks before they could install. Highly recommended!
Mid day on December 23rd Comfort Connection made time to diagnose my broken gas furnace. By noon on Christmas eve Stefan & Sergey had a new unit installed and heating my home. These guys were excellent to work with. All of them were knowledgeable, professional and honest. As we head into a week of below freezing weather I am very happy with my purchase.
My HVAC died the Sunday before the hottest day on record. I called 16 people from google, 4 from Craigslist, no one answered, much less helped. Steven and his team not only answered, they came out the next day to check it out and try to repair, but it was DoA (25 years old, not surprised), and 2 days later they showed up and replaced it. The installers were great, courteous, helpful, and fast. Steven called after to follow up and give me instructions, and my house has been 68 degrees ever since. Will absolutely be giving them all of my HVAC business.
The job was to replace my very old and failing Air Conditioner and Furnace with a new system. The process started when I called Steven Conner of Comfort Connection for an estimate, and we talked about the basics of what I needed done. We also talked about some of the options that were available and what I might want. Steven made himself very available over the phone as I had questions, once even over the weekend. Once I had a rough idea of what I was interested in, he came out for a written estimate. Since we had talked on the phone beforehand, this process went pretty quickly and he soon had the written estimate to me via email. Later, I decided to make a change to the original estimate, so he worked with me via phone and had the modified estimate out to me shortly. I will also mention that Steven worked with me on the system price and modifications that I wanted, and the price came out very reasonable. I have to say that I was lucky, as his crew was doing an installation in the area very shortly after I sent back the approved estimate and Steven called me to see if it was a good time to do my installation also. Things went in pretty quickly, although his crew ran into some issues with the base of the old furnace, since the garage concrete had apparently been poured after the original furnace was installed. However, his crew worked around this issue, installed the furnace, the line set, and readied the A/C unit for installation. Since furnace installation took longer than expected due to the garage concrete issue, they needed to come back the next day to complete the A/C installation. The crew tested the furnace before they left and the furnace worked well and looked good (very professional), in case I needed it overnight. The next morning, the crew came back to vacuum the lines and finish the A/C installation. That went pretty quickly. Everything was up and running by midday. After completion, everything is working very well, and the modifications that I
This company really saved us when another company left us hanging. Gave us a huge price break compared to the other company and did the AC install weeks faster than anyone else would around town. My husband researched a ton of companies before landing on this one, and they didn't disappoint. The install guys, Austin and Cody, did beautiful thorough work and they were so respectful, charming, and sweet to our dog...which is always a huge plus. We will go with them in the future with our HVAC needs.
Unfortunately, I did not have a good experience. They provided poor customer service and didn't complete my repairs after I reached out a few times. Saying, he would have someone back the next day. His service person bypassed something in the furnace, that "may" caused a more expensive part to fail, according to the company that did the final repair. Could have been a coincidence? Steve did refund my money for the initial repair and offered to continue the repairs, but I had already had the repairs completed. Perhaps I was an exception to his customer service and abilities. I edited from 1 up to 2 stars, because I was refunded.
We had some minor AC issues and they fixed it pronto. Fast, prompt, and nice people to work with.
Calling Comfort Connection is the best thing to do, the first thing you should do, before you start running your furnace in the fall. Seriously. The annual maintenance deal puts my mind at ease when it's furnace season. Thanks guys, great to have you looking out for us.
I called them at 8am and they came by 10:45am. They fixed my furnace in 20 minutes of work. This is about as good as it gets with furnace repair.
I moved in to a new home where the HVAC ducts were badly designed by the original builder. The existing AC/Furnace was 20+ years old, in working order but due for replacement. There was hardly any air blowing out of the vents in the first floor, thanks to the bad layout of the ducts. While I wanted to replace the HVAC system, I was quite sure that the investment would not make any difference unless the ducts were re-routed or re-installed. I called up several HVAC companies in the area. Most of them wouldn't work on ducts, they were happy making a profit selling a new ac/furnace - duct work, for them, was low margin and too much work. I, then, found Steve from Comfort Connection. He was the only one that said he wouldn't touch my HVAC system until he is able to fix the issue with the ducts. Without making any promises on when or whether he would bid for the work, he made a visit to my home along with his son and spent almost 90 minutes mapping out all the ducts in the crawlspace and figuring out what needed to be done. At that point, I could have decided to abandon the project and Steve wouldn't have made a single penny for the time they spent diagnosing the problem. Two days later, Steve gave me a plan of what he intends to do and the cost. I don't think i would have found anybody that would do this for a cheaper cost. Steve uses bryant equipment and makes every effort to sell a system that provides the best bang for the buck. Don't expect him to sell a $5000 system when a $3000 system would do the job. I signed the contract the same day and returned it back to him. A few days later he called to inform the day/time his team will be at the work site. At about 9 am, two people landed with the new equipment and they were joined by 2 more people and Steve himself. At one point there were 5 people working on the project. New ducts were laid for the first floor rooms as well as new vents. The old ducts were sealed off and a new furnace/AC was installed.
These guys came out last during the freeze last year on short notice and we got a great price and excellent service from start to finish! Thank you again, Steve and your crew
Could not recommend Steven and his team enough for the phenomenal service they provided. Steven was knowledgeable and thorough when he walked through his recommendations and took the time and attention to detail in his proposal. He was very personable and professional and it really showed he cared about his customers and the work they can provide at an honest price. Austin and Cody did a fantastic job installing my furnace, expanding the duct work and putting in a replacement coil. Austin went the extra mile making sure all the ducting attached to my room to get decent air flow (first time in 5 years in this house). Cody also did his due diligence to make sure to remove recently installed replacement parts before the old furnace got hauled off. They both did a fantastic job getting the work done quickly (less than 24 hours after our initial call) since my furnace had a crack in the heat exchange and I needed heat ASAP. Professional, honest, responsive, knowledgeable and a team that takes pride in their work. I am incredibly happy with my replacement furnace and highly recommend these guys to anyone. Thank you!
When it came time to upgrade from an oil furnace to a high-efficiency gas furnace, we contacted three businesses for bids. One of those businesses was Comfort Connection. The owner, Steven Conner, came out to our house not once but twice in advance of giving us an estimate. Ours was a complicated job (relocating the furnace, adding duct work, installing a separate unit upstairs to heat and cool a largely-uninsulated area) and he wanted to make sure he had a complete understanding of the job. His attention to detail was impressive; it really felt to me like he was treating this job as if he were working on his own home. Even with all the time he invested AND recommending a higher-capacity unit for the upstairs, Steven’s bid was a good deal less than the other two bids we received. We went with Comfort Connection. The excellent service and attention to detail continued once Steven and his team began work on our house. Everyone was polite and professional, and Steven was very hands-on throughout the process. They also did a great job of cleaning up after themselves. We are very happy we went with Comfort Connection.
Unbelievably great, responsive value. I shopped many... Costco, Home Depot and smaller local shops... No-one was as professional and responsive. They provided a great value -in days, not weeks, and I'm delighted with the finished job. Thank you!!!
I found Comfort Connection (Steven Conner) recommended on Nextdoor. Dealing with him was a very mixed bag. He made two visits to our house (1920 bungalow in the Grant Park neighborhood). On the second visit, which he requested to finalize his bid, he was 1 hour 20 minutes late for the 9am Saturday appointment that he had requested. He also has very unprofessional phone etiquette. He has a bluetooth headset and doesn't seem to believe in ignoring calls or redirecting to voice mail. While inside our house he would stop us in mid conversation to receive a call. After the third or fourth time it just became rude. He seems totally oblivious to the distinction between doing this in private (his house, his car) and doing it mid conversation inside the customers house. He then decides he's not interested in bidding. ENTIRELY HIS PREROGATIVE but I let him know that this was pretty frustrating after he'd sucked up two and a half hours of my Saturday morning. At this point I was done but unfortunately he was not and he chose to followup with a highly unprofessional and rude e-mail where he stated "I wish you all the best and I'm sure that you'll ultimately find a contractor who will do the job exactly like you tell them to" launching into an unsolicited breakdown of all the reasons he wasn't interested in bidding which were, no surprise, all our fault (basically that we had expressed certain preferences on how we preferred things be done and we asked too many questions). Our preferences on how we wanted the project done were that we were not interested in abandoning the existing floor registers and replacing them with ceiling registers cut into the lathe&plaster ceilings and we preferred hard pipe ducting over flex. The project was to install a 2-zone system comprising heat-pump, air handler, furnace and AC. Further there were a few challenges in routing ducting which would visibly impact the master bedroom. Each HVAC contractor we'd interviewed had different ide
This company is the real deal, folks! When you wake up to a freezing house and broken furnace, what you don't want to hear is that it will be a week and $160 for someone to even step in your house to take a look. And yet, that's what we heard from several of the larger HVAC servicers out there. I looked for a closer, smaller company and found Steven through all the great reviews which are totally accurate. Not only did he fit me in the same day for a diagnosis, not only did he not charge me for that visit, not only did he save me apx. $900 through various credits and warranty negotiations on broken parts that he undertook on my behalf without me asking or having to lift a finger, but he also had a brand new furnace installed within 24 hours of my call at a price that was easily $1500 less than the competition. Let this team take care of you with honesty, integrity and great service!
Best HVAC contractor.