Reviews (100)
Super helpful crew!! Dealing with a warranty company can be challenging and this crew were Amazing!!
Brandon, Rob, & Jakari provided excellent service. Very professional.
This was our first time using calloway and sons, our unit outside stopped running all together I called them at 7:30 a.m. that next morning and Dominic was here by 4:45 the same day. Dominic was very knowledgeable and explained everything every step of the way. He will definitely be our go to technician from now on. He seemed very trustworthy and genuine.
Update. It’s been two years since my review. Dominic has been my regular serviceman. He’s always very professional and friendly If he has a suggestion that will cost me money, he always explains why in detail. He installed a dehumidifier because my attic is so well insulated it was causing problems with my AC unit. My AC went out at 8 pm on Friday night. The heat index for the next day was going to be 104. I thought there’s no way anyone will come out before Sunday. I was happily surprised when they sent Ryan to my house the next morning at 10:30! I’ve signed up for a maintenance program so I will avoid this in the future
Philip did an excellent job checking everything and making sure my AC is summer ready!
Have been using this company for several months. Extremely professional and honest. They really care about their customers.
I have spent a few thousand dollars with Calloway & Sons including a coil replacement that was done in properly and continued added freeon, please do your research before hiring this company I had their staff on their phone 'youtube' fixes which I over hearing when I had a service contract with them and finally found a reputable a/c company that is able to identify issues and correct/explain properly. I am adding this feedback in addition to an email sent to the company for others to be able to do their research prior to hiring.
James B was extremely knowledgeable and very professional! He explained everything that needed to be done in order to properly maintain my system!
Very pleased with the work done, Ryan was very pleasant and the two installers Brandon and John did an excellent job. I would highly recommend Calloway and Sons
Calloway had done some repair work for us so I remembered them. In April I discussed with Ryan the idea of paying half down on a whole Daikon replacement and sidestep a price rise that was coming in May. Do this If you have it in mind for your house. it is well worth asking about. They know when the price hikes are coming. We replaced our 22 year old HVAC system from stem to stern in October. They came on time and completed the work in 2 days. We've operated it for a few days now, all well. My only observation is that crews need to police the grounds of work areas when they finish. It is a small thing that everyone notices in a walk around.
We purchased a new outdoor unit three months ago. Yesterday, our AC was out. We called for a service appointment in which the guy stated it was a thermostat issue and therefore not covered under warrant (understandable). After $352, we had a new thermostat and a running AC. Today, we are without AC again and we cannot get serviced today unless we pay a $199 fee after we have already given them $7,000 between the new unit and service cost. I also now question if the issue yesterday was truly the thermostat as it has not been 24 hours since the thermostat was changed and we are without AC again. Very good service when you’re paying them. Very bad follow up service once they’ve collected.
Kerry was excellent. Very knowledgeable and professional. Had him come to inspect a unit in a house im looking to purchase. His knowledge was very much appreciated. Thank you!
They made a service call for an a/c failure same day, on a Monday, no less. Dominic was quick and friendly.
Worldlin was very professional. He installed a new A/C and Heating system in my home. I will definitely recommend Calloway & Sons to family and friends.
Josh S. did an exceptional job getting my AC up and running and explaining everything in the process. Very professional. Would absolutely recommend his service.
Ryan was professional and on time! He found the parts needed, went to grab them, came back, and had everything fixed the same day.
I had an issue with my AC and I called Calloway & Sons. A/C. I was able to get a quick response and had a technician at my house ASAP. The technician, Ryan, was extremely knowledgeable and was able to diagnose my problem and thoroughly explain the issue I had with my AC. He was upfront with the pricing and gave me options that allowed me to stay within my budget. I would highly recommend using Calloway & Sons AC.
Beware of using this company if timeliness, and professionalism are qualities that you value in a company. I can't rate their quality of work because Calloway and Sons never showed up for my scheduled appointment, nor called; this was the second time. I initially choose this company because of Kermit's Ruffin's appearance in their commercial. What a MISTAKE!. On the first occasion, I reached out to Calloway and Son's when no one showed up. The reason they gave was that the technician was stung by a bee. Yes, emergencies happen but I didn't receive a courtesy call, text, nor an apology when I called them....... The receptionist don't return phone calls, voice messages never get returned . Maybe the consumer's money isn't important to them, but you would think that having a thriving business would be. Thankfully, I have taken my business elsewhere.
Very helpful, friendly, and professional. Both of the techs that came out (including the new guy, Josh) did great and took my problems seriously. Highly recommend!
I manage 3 commerical properties with a ton of HVAC. Ryan keeps my systems running great with excellent customer service and professionalism. So glad I switched our service contracts to Calloway last year. They always go above and beyond!!