Reviews (100)
Jordan arrived 5 minutes early. He was friendly and helpful. Explained the problem and the solution options clearly without attempting to upsell. Finished the work efficiently.
Absolutely wonderful and so knowledgeable. He has the patience of no other, I know I can ask a lot of questions, and he was so delightful and courteous. 100% recommend!
I spoke with their scheduler, Veronica, who was friendly and efficient. She was able to get me an appointment for tomorrow.
James Abreu was sent to our home to do a main line inspection. This was the best experience I have ever had with a service technician. James was kind, cheerful, knowledgeable, and thorough. If I could give more stars, I would. I will be calling Bonfe first the next time I need help.
What a great find Bonfe and their plumber David was for me! Prompt, professional, courteous and everything done to perfection. Thanks Bonfe for employing such great and easy people to work with!
Sam is a true professional and very friendly to work with. Pointed out a hidden furnace issue so we can stay ahead of it and did a great job with the health check on our heating and air conditioning system.
Tristan did a very great job and was very responsive. He explained everything that was wrong to my furnace to me. I appreciate having him at my place.
Micheal was instrumental in providing detailed explanation on questions I had. I’ve always had phenomenal experience from Bonfe on any issues or tune ups when technicians are on site. Thank you for being awesome!
Nick installed my new hot water heater. He was friendly professional and very neat and tidy. He cleaned up his work space after the installation. Very pleased with Bonfe. Everyone I had contact with was awesome
Customer service is top-notch. They are very responsive and helpful when calling them. It is very hectic when preparing a home to put on the market for sale, and Bonfe delivered by providing quality services in a timely fashion. I would recommend to be a service member for HVAC yearly check-ups as they provide quality people who do a thorough job at a cost that can't be beat plus 1 free inspection-grade per year plus 15% off any work that needs to be done.
Jason Martin was knowledgeable, courteous and confidence-inspiring. So grateful he could replace a broken part in our air conditioner so quickly and professionally. Very satisfied!
Had to get an AC unit last year. Install went smooth but I had to enroll in a yearly subscription to get the best deal for an AC loan. I was told this included 1 tune up for my furnace and AC. I did the furnace tune up and scheudled no problem. Fast forward a few months, I call to schedule an AC tune up in June. They don't have availability until the end of July. I scheduled for July 31st. Come July 5th, I get an invoice in my email for the yearly subscription. When I called to dispute and cancel as my first year was free, I was told I HAVE TO PAY THE MONTHLY SUBSCRIPTION TO GET MY 2ND COMPLIMENTARY TUNE UP from buying an AC unit even though I scheduled within my year and they did not have availability until July. Awful business practice and I hope they read this and look to change something.
Brian did a GREAT job! Super friendly guy! Installed a new water heater for us on short notice when ours quit working.
Great experience, will definitely recommend to others!! Helped us out on short notice, with much needed water heater replacement same day service!
I recently had a terrible experience with Bonfe that left me extremely frustrated and disappointed. My kitchen sink pipes started leaking, and it was an urgent situation that required immediate attention. Unfortunately, due to the long weekend of 4th July, none of the people I knew were available to help. Upon a friend's recommendation, I contacted Bonfe, as they claimed to provide service within 24 hours. I made the call on Saturday, and they informed me that someone would come on Monday. Desperate for assistance, I reluctantly agreed to the delay since there seemed to be no other options available. On Monday morning, I received an automated call from Bonfe's system, assuring me that the plumber would arrive at any time that day. This gave me hope that my problem would finally be resolved. However, my hopes were quickly shattered when Katie, a representative from Bonfe, called to inform me that their plumber was no longer available that day. What infuriated me the most was the fact that Bonfe had made promises to fix this critical and urgent issue, yet failed to communicate effectively or keep their commitments. With the 4th of July falling on a Tuesday, Katie informed me that the plumber could only come on Wednesday. This left me stranded with a leaking sink and no resolution in sight. The lack of professionalism and disregard for their customers' emergencies displayed by Bonfe is unacceptable. As a service provider, they should understand the importance of effective communication, especially in urgent situations. Instead, they failed miserably, leaving me in a state of frustration and disappointment. I cannot recommend Bonfe based on my experience. If you are in need of prompt and reliable service, I suggest looking elsewhere. Bonfe's inability to handle a critical situation and their failure to fulfill their promises make them an unreliable choice for any plumbing needs.
One of the best repair professionals I’ve ever had at my home. Extremely knowledgeable. Great problem solver. Hard worker. Worth every penny.
I've been very happy with Bonfe twice now. They answer the phone, understand the request, and send someone the same day; with a text and picture of who to expect before they arrive. Both services were performed quickly and with excellent quality. They are my first call for any services they provide.
Our technician arrived quickly, diagnosed our issue, and had a new water heater installed within 3hrs. He was very friendly and professional.
Ben did a wonderful job. I discovered a water leak from my fridge in the ceiling of my basement late on a Friday night, and I easily booked an appointment online on Saturday morning. He arrived just a couple hours after booking and fixed everything quickly. Coincidentally, my toilet also started malfunctioning that morning, and he was willing to fix that too even though it wasn’t originally scheduled. Super helpful, thank you!
Mark and Keith are better than Bennett and Brian! But I hear Brian’s quesadillas are fire. You guys did a wonderful job, thank you so much!!