Reviews (36)
Very timely and professional!
We called them to fix the boiler issues. Stephanie did all the follow up including giving us the documents.
Great company to work with. We’ve worked with Bluewater for over a decade, and they are professional and responsive each time. Highly recommend..
I frequently use Bluewater for our home needs. They always arrive promptly and are quick to diagnose the issue. The best in business !
Let me be more clear with this follow up review from a month ago, because there is no confusion on our part. 1 star for your business pricing practices and 0 stars for customer service. There is opportunity to improve on this rating if you care to discuss the confusion on your part.
They suppose to clean the boiler and they had black stuff all over the wall and floor I would never recommend them ever they did not complete the job so disappointed
BEWARE OF YOUR FINAL BILL. Make sure you are clear on what you are being charged for- “knowledge”/ “actual service”/ “time”. Negotiate and understand all possible scenarios before you let the service people into your home. This review is for recent service for a repair on an apartment boiler. The estimate we received was for $930 and we were told over the phone that it could potentially take around 8 hrs for two people to do the work. They do not give itemized breakdowns for labor. Two service people came. They arrived with a part and fixed the issue within 1 hour. Now, we will pay fairly for service completed. Wouldn’t it be fair to renegotiate the $930 estimate, when the actual work took 1 hr vs 8 hrs? Not to mention we previously paid them $2000 for essentially a major overhaul to this boiler only a few months ago. The service people- who were completely courteous and professional (five stars for them) cannot leave until they collect the payment. We call Blue Water and received no compassion, no empathy, no break. We paid in order for the service people to be on their way. We spoke to same person afterwards, hoping to reduce the $930 bill for 1 hour of work. Only to say they will give us a break “next time”. Sure. If you really wanted to keep us as customers you would have given us a break “this time”. Our boiler is working fine. One star for that. But extremely disappointed in how this company treats customers. They leave no room to discuss fairness or criteria of an “estimate”.
Simply the best around. Their professionalism and work is unmatched. As a home owner I fully appreciate how I can trust the work that they do. Great communication. If you need work, call them you won’t regret it
Exceptional Service. I am giving a maximum 5 stars. Their customer service is very responsive. Their master did the estimate and back to complete the job in one week. The job they did for me had ultimately earned the approval from Dept. of Building. Standard of Excellence! Highly recommended!
I had a problem with my shower. Once I notified Bluewater I promptly received a visit from the plumbers to survey the situation. They told me they would have to put in an order for a parts replacement kit. About an hour later I received a call from the office manager who told me the parts should be received in about two days then the work can be done. Like clockwork on the third day the plumbers completed the work at my home. The plumbers were very professional and courteous. The price of the repair was very fair. I was totally satisfied.
This is a disappointing review. Last year (February, 2021), I contacted Bluewater Plumbing to address a leak in my kitchen sink and a slow draining bathtub. David, the individual who completed the job, did outstanding work and I was so enthused that I wrote up an excellent review for the company. This year, I called Bluewater Plumbing again in March, 2022 to address a bathroom radiator leak. An answering service picked up my call. I was forwarded to a new manager who supplied me with a new email address for me to forward a copy of the requisite COI to be submitted to my building management. I followed suit and also sent a text with a photo of the damage. I did receive the COI but was baffled by the length of time and the mix-up in setting up a date for service. I was told I’d receive a call. It didn’t come. I called again and was told that I would be called. Eventually, I did receive a service date. According to the invoice and the report I received from the individual who received them at the apartment, two servicemen showed up. It definitely was not David the 2021 plumber. The final review was that the leak had been temporarily plugged up but that a new radiator was needed to permanently solve the issue. However, I received a message from the apartment tenant that the radiator was hissing and that there were now two leaks permeating from the unit. I sent the videos to Bluewater Plumbing and received a reply that the fix was temporary and the leak could re-occur at any time. I am not satisfied with this new service and will seek another company to insure I get a competent resolution.
I called to try and get a plumber out to my house and they just hung up on me. Extremely rude and unprofessional, find someone else to take care of your needs because these people are not it.
Gas Line repair. Bluewater is the best. NYC is sending agency's to all residences to inspect homes. My nightmare was Nat Grid said I had a gas leak, it was probably gas residual from gas meter room being closer for months. Even though they found no actual leak they Shut me off anyway and I had to call a plumber. Luckily I found Bluewater. They gave me an estimate I thought was high but when I researched it I found everyone else not only wanted more but they wanted all payment upfront. Were talking about 4 to 5 grand. The biggest expense is the expediter. Bluewater gives you 3 spread apart payments which is very fair and helpful. Jimel the plumber was great, very professional and clean. He ran a new gas line parallel to the old pipe and piped it into the boiler and water heater. He met with DOB and took care of addons the DOB wanted. In the end between Plumber, Asbestos report, expediter, DOB, add on's and GAS company turn on. I dropped almost 6 grand. No bath or heat for a month. Steven, Nicole, Roger and the rest of Bluewater team will navigate and expedite everything there hands are tied when it comes to DOB. But they followed through and took care of us. Thanks Bluewater.
Davis was very thorough and effiecient. Completed the replacement of several parts on a boiler. Was able to send for support on electrical issue regarding the boiler. Knowlegeable, friendly, and able to explain exactly what needed to be done. Would call again.
I called for a major leak from my toilet and the service was outstanding from my conversation with Nicole to the speed and professionalism displayed by Dave when he came to my home. No surprise fees and everything was explained. I highly recommend Bluewater and would definitely use them again for any of the services they provide.
We had a major leak that spanned two floors in terms of water damage. David showed up super fast and stopped the leak immediately. We have pretty bad water damage from the issue but I know this damage would've been way worse if David hadnt handled it so fast. Literal life saver!
Knowledgeable, professional and courteous, from Nicole in the office to the plumbers. David and Jimel did a great job fixing our leaking sewage pipe. Very happy with their service.
David appeared on time, was completely professional, courteous and knowledgeable. He explained the billing policy and terms with me before starting the work.The clogged main sewer line was quickly remedied. He left my home in a clean condition. He is a terrific guy and deserves a bonus from his employer. I have used BW in the past and will continue to do so!!!
David was prompt, professional and courteous. He replaced the damaged part of the steam pipe and made sure there were no issues when heat came back up. Great asset to Blue Water Plumbing.
David technician repair my boiler explained was spill switch we were very satisfied with his professionalism. He great access to Bluewater plumbing company. I refer this company to my friends and family.