Reviews (65)
They removed my swamp cooler and didn't seal it right, so now I have leaking in my attic into my closet (staining on my sealing). I tried to get a hold of them and haven't been able to get a hold of them via email and telephone. They also left brackets of the swamp cooler on my roof.
1. We asked to replace our furnace with a combo unit. All they did was add a cooling system to out old furnace and call it a day. Sadly we did not realize that. Now that it is summer our air conditioner does not work. Turns out the cooling system is too high power and does not match the furnace. As a result it freezes over and stops working... They did not give us what we asked for and what they did give us doesn't even work... 2. We have payed them for another repair job. They said they are waiting on the wood. That was 10 months ago... We have called multiple times to follow up. Eventually that stoped answering our calls. Completely ghosted. My advice: Do not used Big Bear.
Big bear has done a lot of work on our AC and HVAC systems. They're great, responsive, on time, super helpful. Highly recommend.
Big Bear Mechanical was recommended to me by a friend. I had several companies look at my heater doing a quick fix to a major overhaul with scare tactic. Mark came out the next morning and evaluated my heating system. He advised me to look at another issue, my hot water heater. It had rust and calcification inside. Mark’s guys replaced my hot water heater and furnace cheaper and quicker than the larger company. Mark and his workers are professional and knowledgeable. I support small businesses! I will definitely use Big Bear Mechanical for any future needs.
Big Bear has come out twice (Freon leak and a hot water heater flush). Excellent, on time service, both times. Highly recommend! Very professional, knowledgeable and just plain nice people. Thank you Big Bear team!
Big Bear's friendly, courteous crew arrived at their promised times. They did more than just required, including a spotless clean-up at the end. We have recommended them to a neighbor.
Big Bear installed a new water heater for me, and brought it up to code. Quick install, professional and yet personal. Thanks!
Shane and the team at Big Bear Mechanical have been phenomenal to work with. They are very knowledgeable and thorough and they showed a high level of integrity. They are the only company we will use for our business.
Shane S. and his team from from Big Bear has done a lot of work for my business and my home. I can’t tell you how courteous and professional they are. They are nothing short of amazing. I highly recommend them for all your personal and professional needs. 5 ⭐️ service.
Overprice quote by 10k for a a/c unit with a little ductwork. I received several prices from other companies that where willing to do the job the way I asked. Buyer beware
Another HVAC vendor referred me to Big Bear after they couldn't get me an appt for about a month out. Shane and the boys were in my house in a week, I got a quote for my radiant heat system. It was a lot, but the system needed a lot. They got the work done, and guess what, it ended up being 1/2 the estimate. After the work, there was a little fine tuning issue, which they came out pronto and fixed, no charge. It's no surprise that they have so many 5 star reviews, and I'm adding mine today. Thanks dudes!
I've had trouble with a new York heat pump on the heat cycle since it was installed two years ago. I've had 2 HVAC specialists out here to correct a problem left by the installer (TLC) but with no luck. Today, Mike and Joshua from Big Bear Mechanical came out and quickly diagnosed the problem as the thermostat. They replaced it and now the heat strip cycles on and off properly by itself and maintains a comfortable temperature (70 deg. F) without my constant intervention. Apparently, the heat strip had never been wired correctly to turn on at all. I would highly recommend this company and it will definitely be my go-to company in the future.
From start to finish it was smooth sailing with Big Brother Mechanical. On Tuesday morning I noticed one of my wall heaters was unresponsive and reached out. They were able to squeeze me in the same day, and were at my door within 4-5 hours. Michael and Joshua were extremely kind, explained matters in a way I could understand, and detailed out the costs. I will definitely utilize their service again in the future!
This was my experience with this company. I needed a piece of sheet metal put on where the swamp cooler duct enters my house. I called and asked for a tech to come give me an estimate for the work. I called big bear for a estimate, along with 2 other local HVAC companies. Big bear answered the phone quickly and had someone at my house in two days, which was awesome. The techs showed up and said and told me what they would need to do to stop my water getting in my house. I said cool. They said they would send me a quote for the work. They were at my house for 5 minutes total. Five minutes after they leave, I hear a knock on my door. They said sorry we forgot to collect payment for the service call, it will be $89 dollars. I said " What? I didn't call for service, I called for an estimate." I was even kind enough to guarantee to approve the work order. They insisted it was policy and the tech at my house said they would add it into the work for my quote. Super weird. I signed the $350 work order because to this point the communication had been great. After I signed the work order, I sent a email explaining there was some confusion about the $89 service fee. Big bear then disappeared. They have not called, emailed or attempted to contact me in anyway.
I just had the pleasure of having James from Big Bear Mechanical do the seasonal change for my heating and swamp cooler systems. James was professional, friendly, incredibly helpful and efficient, and the price was excellent. I will continue to use Big Bear in the future!!!
Excellent service! Easy to schedule for my tenants.
Big Bear Mechanical helped me with a very complicated house flip on a quick timeline. It was an older home, built in 1961, and was in need of numerous repairs in plumbing, heating and electrical to bring it up to code. Big Bear went above and beyond to make everything right. Mark, the owner, personally made sure that everything was up to my satisfaction and worked tireless hours for me. I cannot thank Big Bear, and especially Mark, for patiently seeing the job through as there were many challenging situations that would test skill levels to the limits. They fixed everything to perfect working order. Mark takes a lot of pride in his work and customer satisfaction is paramount. I highly recommend Big Bear Mechanical and I would gladly work with them again in the future.
This is a wonderful up and coming new local business! It only took the crews 2 days to get the entire central air system installed and running perfectly. I could tell they really know what they are doing. Luckily that happened right before it started getting hot this summer. We are so happy with our new ac. It has made a huge difference for our comfort at home! Shout out to all the guys that did the install Pat, Chunks, Sammy, Damien, Nick, and Jose! Thanks for excellent service! Give them a call and support great local!
Had a very slight issue but Bear immediately fixed the issue and were fast efficient and friendly!! Will def go back!!!
Mike and the Big Bear Mechanical team are expert, hard-working and were a pleasure to have in our home. We have definitely found the go-to for our heating/AC and plumbing needs. Thank you.