Reviews (33)
My AC unit failed in the heat of the summer and my research brought me to Better Living Cooling and Heating. Roy was knowledgeable and upfront in regards to the installation timeline. No detail was missed and I couldn’t be happier with the installation of my new AC unit. I would highly recommended Roy for any of your AC or heating needs.
Better Living Cooling and Heating saved us when our AC was down at our business. We called 3 different companies before finding a technician that could come out same day! I will definitely call these guys again if we needed fast and affordable service.
Roy was referred to me by a neighbor in the military. I chose a two-stage Ruud system and have been extremely happy with the performance, turn-around time and professionalism with the company. Roy has my endorsement and I got exactly what I requested at a fair price.
Roy is a great guy, responses to messages quickly, and highly recommended!!!
This team of experts are amazing! Prompt, quality service! Great communication and fair pricing. Thank you for getting our equipment running again so quickly!
Awesome experience- thanks Foy made it painless - 6 hours start to finish - and though it was 100 outside the inside of the house never got about 75 - I work from home 🏡 so thanks again great job
We had Roy from Bartels Cooling & Heating over to fix our AC tonight. Not only did he get us scheduled the very next day but he had the parts on the truck to get us fixed this evening. Thank you so much will definitely recommend you to family and friends!
Looking for an amazing air conditioner repair man who is honest and reliable? Well look no further Roy at Bartels cooling and heating is your guy! He is very response from the get go and will earn your trust and business. We were in need of a new air conditioner since ours was on its way going out. We had several big competitors come out and give us quotes. I finally stumbled upon Bartels Heating and Cooling and called Roy who came out that day and saved us thousands of dollars compared to the competitors who were trying to up charge us. On day of install Roy was amazing told us step by step the process and we have been super happy!! So what are you waiting for? Reach out and see yourself!! You will be so happy you did and your air conditioner will thank you!!
Air Scrubber !!!! Well Roy has done it again. Roy had installed my system a while ago and part of the system was an air scrubber. We do love it and it really works well, but nothing is perfect and our Air Scrubber stopped working. I called Roy let him know and he was here and replacing it under warranty, and before I knew it all was working as well as can be, he even checked on the system for me. Absolutely Amazing service, Professionalism and just down to earth attitude made the experience Great . I recommend this company 100%!!!!!!!!! Thanks Roy!!!!
Bartels Cooling & Heating is a very responsive and professional HVAC company. I chose Bartels to install 2 new units in my home recently after getting 3 other estimates. Roy Bartels offered the most comprehensive pricing as well as quality customer service. I appreciate the fact he is a local company and explained the benefits of each type of units.
We highly recommended Bartels Cooling and Heating services for all of your AC and heater needs! I just had a complete new system installed in less than a week and I couldn't be more pleased! The process was easy from start to finish. The prices were great along with the service I received. Roy was incredibly Personable, professional and reasonably priced! I definitely will be using him in the future!
Professional installation, great value, and very responsive.
We had a wonderful experience with Bartels! He was quick, clean and extremely professional. We live our new air conditioning units and would, without hesitation, recommend this company to anyone! No issues at all!
Roy was recommended to me by multiple people off of Nextdoor. We had tried other people who could not come, this was one of the hottest days, (the 1st of August) and obviously very busy for many. I am in Desert Hills area, and he is in Anthem. I emailed Roy Bartel off of his website the night before (Friday night about midnight). He called the next morning bright and early and said he'd see us later that day when we told him our AC was broken. He went up, took pictures, and gave us several options. We opted for a new AC (since our compressor blew and some other issues). As busy as this season is, our other AC was making noise so asked him to look at that. He was willing (even having other calls). It just needed a capacitor and the casing screws tightened so he did that right then and there. I was amazed how quickly he responded from just an email, I hadn't even woken up yet. Anyways, final outcome: Less than two days later, I have a new unit already installed . He arranged the order, the crane and everything on Mon and was here at 5:30 am Tuesday to do all the prep for the crane, and everything is great. We are very cool thank the Lord and Roy Bartel. I really can see why he was recommended off of Nextdoor and also why he has five stars here.
Our home AC stopped working on July 4th when daily temperatures were 110+ I contacted our home warranty company who arranged for Roy Bartels to check the system. Roy called and arranged to come to the house the following day. After checking the entire system he determined that the compressor had stopped working. We had already replaced the compressor 3 times in the last 10 years and the system was the original from when the home was built 26 years ago. Roy quoted us prices for replacing the compressor and for replacing the entire system and explained the pros and cons of each without pressuring us either way. We decided to replace the entire system but because it would be 4 days before he could do it he loaned me a portable AC unit to use until then (at no charge!). Roy and his assistant installed the system 4 days later as promised, including making some necessary modifications to the heating unit as well. In addition he made some adjustments to the duct system which has solved some issues with uneven cooling and heating in the house. The final price we paid was exactly what he had originally quoted. I have dealt with many cooling and heating specialists during the 17 years living in our home, and can truthfully say that Roy Bartels is the most competent, knowledgeable and trustworthy I have dealt with. He is very professional and courteous, and I would highly recommend him for any cooling and heating related needs.
We called Roy to give us an estimate of installing a air conditioner in our garage. He was right on time and explained everything that he would be doing. After meeting with other companies we decided to hire Roy to install the unit. It was not because he was the cheapest, it was because he seemed very knowledgeable and very personable and his reviews were excellent. He came today to install and did a fantastic job! We are very excited and would highly recommend Bartels!
I contacted Bartels after reading a post where Roy Bartel (owner) volunteered his time and services to help a member of my neighborhood. That attests to his character. I needed to have my AC units evaluated and tuned up. Roy showed up right on time, quickly diagnosed my units and recommended a plan of action. He repaired the units with more than fair pricing. I would not hesitate to use Bartels again.
I highly recommend Bartels Cooling and Heating for your AC and heating needs! Roy is the kind of guy I like to do business with - very professional, knows his stuff, is very honest and best of all for all of you out there looking for someone to help you out...you don't feel like you're getting ripped off like with the "big name" companies (that give commissions to their people for finding things that "need" repair, etc.!). Roy represents his own business and can't afford to misrepresent. All got fixed and at a very reasonable price - I say don't hesitate to have him come work for you.
Roy is very skilled, polite, professional, communicative and reliable. He was able to identify the problem with our AC very quickly and got it working in less than an hour. Highly recommended company if you are having any issues with heating or cooling. We are new to AZ and are fortunate to have found such excellent service at our first requirement. Thank you, Roy.
Roy is very professional. I swapped my 15-20 years Old AC with new HVAC system. Roy seemed very professional. He completed the job to our satisfaction. Will Sure recommend Roy's services. He hands out his business card & nice to talk with. I feel like getting a New Friend !!