Reviews (4)
This company served my house a few times in the past, and never had an issue while I was here. The last time they came home, a family member that did not speak English was there and they said the man was irritated about it cause they couldn’t get the wifi password. When I talked to them they told me they were going to reschedule until I asked them what happened at home and that I was told they were rude and upset. At that time they cut me off and transfer me to another contractor. More problems happened after cause not only did they not finish the job, they turned off the heat from the furnace when winter started I had no heat and had to wait for other people to come thinking the heat was broken well turned out Austin heat and air had turned off the pilot and I had to pay a fee for another company y to come over and push a bottom literally. Then another company came over and finish the job they left half done. Not people-friendly and certainly not foreigner friendly.
Sandra and Brad are incredibly kind, responsive, informative, and reliable. I was so grateful that they were the ones to help me replace my HVAC system.
These people are very unprofessional. The woman on the phone acts like customers are a bother to her. Their level of customer service is at a zero stars level. This is unacceptable and it should not be happening. Time to retire if you are not happy with your job.
Brad was super professional, very knowledgeable, and went above and beyond. 10/10 would recommend.