Reviews (85)
Service was good & answered my questions.
We had issues with out HVAC, after a thorough diagnostic, it was determined it was our thermostat. Ordered part and had it installed within a day. Thank you everyone, particularly Josh Smith who was the service pro to make it work again.
Very pleased with service
Didn’t know who to call. Found them to be extremely responsive. Quickly determined issue and resolved. I will use them again and recommend them
I had a very positive experience working with this company, thanks to their outstanding technician who was not only prompt, professional, and knowledgeable, but also honest and trustworthy. Trevor assessed and repaired my AC unit while being friendly, respectful, and providing helpful maintenance tips. I would highly recommend this company's services to anyone in need of AC repair or maintenance.
Excellent HVAC firm!
On time and courteous. Sadly seems like even with a brand new unit I am always getting charged a few hundred for little this and thats. Probably just regular maintenance realities.
Prompt response and professional service.
Reliable & very knowledgeable answered all my questions would strongly recommend
The technician was fast, thorough, communicative and helpful! We appreciate him coming to fix our unit on a weekend!
We have been using this company for about 20 years, before it was purchased by the Aire Serv franchise. We have found they provide reliable high-quality service, and they retain techs well enough that we recognize people year after year. This year we had about half of our HVAC system replaced out of necessity. There were a couple of bumps getting it rolling with our other outdated equipment, but they responded quickly to our issues and fixed them. On more than one occasion we have called them out for an emergency repair after hours. They have always been quickly responsive and professional. Last night we had an AC outage and we called them for help. In spite of the scheduled tech being unable to respond (I guess going into labor is a solid excuse) they got another tech out to us very efficiently. After all these years I can’t imagine calling anybody else.
We feel well-served by AireServ.
Spring AC service. Mike was on time, professional, went about his service quickly and efficiently. Third time Mike has been here for service, so happy to have the same tech each visit. I continue to recommend AirServ whenever possible.
Mike G. is friendly and answered all my questions. I highly suggest you get the service plan and save some money in the long term.
Stephanie is so good at her job! She explains all issues along with photos. She gives all service options and provides reports of our system along with photos to backup each item. Very happy that Stephanie is our service technician.
Charles was a pro, got the job done, even had a thermostat on his truck. Only thing he didn’t have was 10 year old to set it up for me. Lol. Techs from Air Serve Rock.
I had AC this morning. The inside of the house being a comfortable 74 degrees and after a few hours of installing the new unit the management company had asked them to install they left to another repair or recharge job. When I called the only thing they said "I'll make a note of what you've said. They should be there tomorrow." Needless to say in a house that is by rental agreement mandate is supposed to stay within a certain temperature range this is quite compromising. It is now 82 degrees inside the house and I can't help but feel this is much less than professional. If you need something done in a singular day your best bet is elsewhere
Charles did an outstanding Job with a professional attitude and approach to solving our problem late on a Thursday night! Thanks Charles
Refrigerant leak was detected. Technician was 100% solid all around. 2lb refrigerant recharge quoted at approx $500. Not included was leak repair labor and material. R410A refrigerant sells for approx $100. for a 25 lb cylinder. ( that's 12 similar repairs worth or $6,000 on $100. of material, recharge is simple, tools basic as well) That's called creating a market in business terms as there are obstacles for a do it yourselfer to purchase refrigerant. A new mini split system can be purchased and self installed for $1,000. No brainer here. Matthew 16:26
Great first experience (recommended by a friend). Got an appointment the day I called. The technician (Charles) was efficient in diagnosing and fixing the problem. He was professional but personable and explained everything along the way (from what he was doing, to the maintenance package and even how to read the panel on the AC unit after I asked about that). Again, great experience!