Reviews (36)
The service is not the same as what it used to be. I had a call five different times to schedule an appointment and I’ll five times and never showed All the calls are going to a calling center now when you can’t call anyone locally and get someone local, which is very poor customer service. Four years ago they had better quality health now it’s a hit or mess and a sloppy
Extremely diligent and proficient technician. Recommend him very highly.
Told we needed a repair that would cost $1800. Used another company that charged $150. This company totally misdiagnosed the a/c problem.
The Air Pros team was very professional and they did an excellent job on the installation. For the price I would have thought an UV air sanitizer and smart thermostat would have came with the install.
Muy mal servicio...
Worst company I feel I have ever used and will never use again. Horrible. Don't show up. Charge for things not done. Scam selling. Stay away. They really don't care. They are out to sell you pre listed sales sheets that are laminated. And have no problem doing people wrong.
A little hard to get an exact time of service; waited too long for a call.
Called 7.30am Sunday took all information said I was on priority status called back at 2pm Sunday had no info on me
Excellent service from beginning to end. Best warranty so far... see update. Very professional and great equipment. They act fast. Highly recommended. Update: Dropping to 4 stars because after the 2 year warranty expired, there is something on the AC that is now defective and needs to be fixed. This as well as other stuff was caused by the new AC unit having a higher power than the previous one. This could have been avoided by a more in depth review and analysis of the air ducts, new vs old AC unit comparison, and AC unit area of this 30+ year old house, instead of just quickly selling and installing a brand new AC unit. It gives a bad taste, still, they are professional and have provided some possible solutions.
I just have to say, that I have never been so impressed. Air pros is one of the best business I have ever seen!! The whole team found a way to allow me to have ac this summer. I just wanted to give a shout out to Allen Ross, krangcha, and Ralph Ross! They went way beyond just good service. They were excellent and I would recommend them to anyone. Michael Taylor
If I could give 0 stars I would. The customer service experience was horrible. I feel like it is a must to express my disappointment with this company. The FTL franchise came out however; they are a reflection of the company Air Pros LLC. Note: I have a friend in the business and he was away. Also I have ASE’s (automotive field) I am a big DIY guy. On Dec. 11th I ran to Home Depot and grabbed a can of Coil/Evap foam cleaner. I turned out the A/C well the Fan because that was only working. I generously applied it to my Water Cooled unit. Keep in mind I did extensive research on this unit and even though I have an HVAC ASE and they are similar components it is Apples and Oranges. I had the panels already out and coils cleaned. That did not work. Sprayed the cleaner again. Waited a night, still nothing. I noticed on my breaker box Air Pros were listed so I figures let me give them a buzz. We called the number and they were able to get someone out the same day. The tech Daniel Perkins called us ahead of time and gave us a time that he would arrive. Perkins arrived and I had already removed the panels for him and cleaned the coils. He checked the static pressure first while the A/C was not blowing cool. He stated that it is high, possibly needed a vent cleaning. He went on in his diagnosis and stated that it will be $600.00usd to fix. I was like oh my that is a lot of money. Since he diagnose it so fast I was on the fence of 1. He know what he is doing or 2. It was such a simple job and just called out the biggest plan to rope me into saying yes. I asked what needs repair Perkins began to say my capacitor had no juice and the contactor was not pushing in all away and both needed replacement. I understand the Capacitor part (battery) the contactor not so much. I was about to say no that I did not want him to perform the repair however; I asked who comes up with pricing? I know that was an odd question however; I wanted to know why I am being charged $650.00 for 2 compone
So impressed. Took care of my problem so quickly. They were on time, Professional, and efficient. Great company! ~ Gilda
Use philipinos to answer the phone . dont support local jobs. Stay away
Jameson is definitely an asset to your company... he’s extremely detailed, polite and caring! He mentioned that my old ac unit was still in my attic! Bruno Air installed my new unit in July 2018! I paid close to $10k to have a new AC and duct work which also included removal of the old unit! Jameson spoke with his manager and said it would cost $1250 to take the unit apart and remove it!! It’s not his fault however I feel pro air should take responsibility of what Bruno didn’t complete! My experience with Bruno was horrible and I’m glad they were bought out!
Air Pros, is the most unprofessional company I have ever dealt with. They are not knowledgeable, they charged $350.00 for parts replaced that weren’t necessary on a 3 year old unit. They had to come back three times and then refused to fix it and put me on the “do not service” list, they don’t back their work. They refused to return my money back unless I signed a NDA (non disclosure agreement) to shut me up and cover their mistakes. This procedure is just a scam to keep your money. The managers nor owners ever called to see what happened. Filter their reviews and you will see how many people have had the same experience I went through, They speak about integrity, well they are the complete opposite. BUYER BEWARE! Stay away....I only have one star because I had too, but they are not worth any. Again...BUYER BEWARE..... Kris (disgusted former customer)
Three people I'd like to highlight. The sales person Clinton, Toni the handyman, and Jesus the manager. All three went above and beyond! thank you for your service!
Our appointment was met with one of the best techs possible. Rick was very knowledgeable, skilled, honest, empathetic and worked professionally and diligently utilIzing his resources to provide A+ service. He is definitely proved himself to be of extreme value and a real asset to your company. We would easily recommend him and your company again because of this. Thanks again for such a great experience
Keep up the good work,
First time visit, had a bit of difficulty finding me, but we made contact and he serviced my unit appropriately. Made contact with condo service to access roof AC compressor, and verified the proper functioning of my relatively new (2-3year old) AC unit in my condo. Pleasant encounter!
Very efficient company and knowledgeable employees