Reviews (100)
Scam! My parents contacted this company to fix their air conditioner that went out during the winter storms in Texas. The receptionist was very rude. When my father reported her they sent a technician out anyway from this same company because there wasn’t any other company available through their homeowner association to come in a timely manner. When the tech came my parents were told they would need a 12,000 brand new ac. When they contacted a family friend repair man to check his findings, he saw that their wires had been cut. He was able to fix the wires for 150$. Don’t trust this company.
This is a mixed review. On the one hand, ownership of Air Force One was responsive when one of their techs mishandled the AC system in my attic causing a ceiling to flood. I hired Air Force One to perform a deep cleaning and coolant check of my HVAC system in Fall 2021. The tech pointed out there was rust in the old overflow pan, but he did not check for leaks after he removed/reinstalled the original pan. I told him that I would make plans to replace the pan in the winter when it was cooler to work in the attic. The tech thought that was a good idea. Due to the way the tech handled the old drain pan, the pan leaked and flooded the ceiling of the bedroom directly below the unit in the attic. I was beyond angry and, in all honesty, expected a typical "it's not our fault" response from Air Force One. I was happy and impressed when the manager of Air Force One came to my house to inspect the damage and the leaking drain pan early the next morning. He apologized sincerely and promptly sent a repairman who replaced the ceiling and painted. The replacement ceiling seems to have been installed properly, but the paint had numerous spots where it did not properly cover the new ceiling. When I called the manager of Air Force One he came to my house, agreed with my assessment and sent the repairman back to fix the mistakes. Air Force One also replaced the overflow pan that their employee broke. Everyone makes a mistake from time to time so I was very satisfied with the way Air Force One handled the problems that they created. Until last week... My AC stopped working and the system shut down. I contacted Air Force One management via text message and did not receive a reply after waiting a day so I contacted another repairman. What the new repairman found is that Air Force One a) connected the cut-off float in the new drain pan incorrectly so it shut down the entire system (should have shut the AC down and left the fan running), b) they installed sheet metal screws at the rear
Charged us $500 for a $100 base model thermostat. Still not working correctly and after years of serving our business have now told us we need to find a commercial repair company after rescheduling an appt two times. Sadly cannot recommend them.
Once again this is a great company and Joaquin was very personable and professional. He answered all my questions. I once again would recommend!
Have done business with Air Force One for many years. They're very friendly and professional...always aiming to please. Look forward to many more years.
Handled all within a few hours of initial call. Top notch service.
Service on time , professional smart reliable put your best interest forward fair and reasonable
We have been loyal customers for a dozen or more years, ergo, satisfaction characterizes our relationship.
Very detailed inspection and very courteous was provided as has always been the case for Air Force 1. I have been using Air Force 1 for 20+years, and they are always dependable.
Fantastic customer care, fantastic workmanship and very reasonable pricing! Javier was fantastic to deal with. Highly recommend Air Force One Plumbing and Heating!
We requested a quote for replacing our toilets with comfort height and to replace the cut off valves for the toilet and all sinks. We received our quote the same day after the Javier came to review what was involved. He was on time and very knowledgeable and friendly. We will be accepting the bid to have the work done.
Diagnosed the problem but were unable to fix due to proprietary issues with Carrier. Sam was professional and straight forward. We will continue to call them in the future.
Same day service and a fair price. Only problem was some scheduling issues. I couldn't set up an appointment online but their phone service was great.
Efficient and knowledgeable . Company provides good customer service. Highly recommend.
We put in a call at 9AM when our AC quit putting out cold air. Jacob arrived an hour or so early, but called before he arrived to see if it was OK. It certainly was. He diagnosed the problem extremely quickly, went out to his truck, got the part, and fixed the system in minutes. Spectacular job.
Mr. Samuel H is awesome! He was on time and professional! He was able to answer all of my questions! Excellent customer service!
Have used Air Force One since 2014. Company is honest and professional and feel like I get a competitive price. Would recommend to others.
Dont use this company in a commercial setting, (unless you have some money to burn.) We had used this company for years in a commercial building. They recently changed hands to a new owner. They didnt come out to do our regularly scheduled quarterly maintenance. Then we moved to a new commercial building that we bought. The air conditioning unit that we were using for the office stopped cooling, so we called Air Force one to trouble shoot; Sam came out and told us that we could replace some parts; compressors, evaporator coils, etc, & said that the estimate would be $4-6K. We never got the estimate. After stating that they couldnt get the parts, Sam said that we could buy the parts, and they 'might' install them, and that LABOR ONLY would be $6-7K. Or we could buy a new unit for $14K and they could install it in 2 days. So I called my friend who runs a BIG HVAC company (they do Amazon warehouses all over the US). They pulled a service tech off of an Amazon job in north Ft Worth. He crawled up on the roof, and had our unit running in less than 1 hr. The only thing that was wrong was a bad capacitor (which is like a battery)... a $100 part. These crooks were trying to fleece us of $14,000 when all they needed to do was replace a $100 part. I spoke to the owner, Josh, who acted horrified. I dont know what more embarrassing for him- the fact that they were trying to push a new unit for $14K, or the fact that his service tech didnt know how to identify a faulty $100 capacitor. And he is running his business out of his house? Go with a real professional company who has their own place of business, and techs that know what they are doing.
Samuel was professional and provided us with excellent customer service. We will definitely use Air Force One plumbing!
Javier was amazing! We had a new hot water heater replaced and hydro jetting of our outside drains. The water heater installation was standard, but our outside drains have been a problem for years. He really took the time to try and clear them out as much as possible, even though we think there was a problem with they way they were installed many years ago. He was polite, explained everything clearly and even sent me an email later with information about other questions we had. I highly recommend Javier and Air Force One!