Reviews (27)
William is simply outstanding. Always responsive, on time, communicative and takes the time to explain the problem and solution. I could not recommend him more highly.
William is very professional and quite a caring respectful man. He listens to the customer's concerns and addresses any questions. He is very knowledgeable and dependable. I trust him in my home. I would highly recommend him.
It's one thing to tell customers you are too busy to take on additional work, it's another thing to just ignore them and not get back to them after saying you would. I spoke with the business owner twice who seemed genuine and nice enough. He gave me the expected lead time and then assured me he would review the details of the job and get back to me as soon as he could. Instead, he's completely ghosted me and never responded through numerous attempts to contact him. I understand many business owners like him are extremely busy currently, and as such delays in help and responses are to be expected, but again, there's really no excuse for not taking the 30 seconds to simply tell customers that you cannot help. Very unprofessional.
William corrected a radiator and boiler issue which we have had since we bought this house years ago. We've had multiple well known companies across Durham try, and no one has been able to fix it. We will finally have a warm kitchen this winter! If you have a boiler and radiators I can highly recommend A1 electrical HVAC. And especially William! You will have no better service, and I have had no better service in all my years. Thank you!
These guys are the real deal. Mr. Taylor graciously dropped everything he was doing to help me out, and he did it the entire time with a smile on his face. Folks, do not even waste your time with anyone else. The world would be a better place with more Mr. Taylor's!
I have been an A1 Electrical HVAC LLC customer for almost 10 years. The customer service is always outstanding, the repair, service, or installation is always done right, and the work area is always clean after the service has been completed. I highly recommend A1 Electrical HVAC LLC to anyone that needs HVAC, Electrical, or Plumbing services.
During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.
A1 electrical Hvac LLC has become my favorite service provider for my Hvac needs. I have an older system that requires a lot of attention. A1 has been on time (even early) and keeps their promises on reliable service and accountability. They will always be my first choice recommendation to anyone who ask! Thank you!!
I cannot say enough good things about Mr Taylor and the fine services his company have completed. There is nothing involving electrical, heating and plumbing issues he can't do. The services he has done for me have improved the value of my home.
We highly recommendation of Mr. William Taylor (owner of A-1 Electrical HVAC LLC) as an HVAC specialist. He did so much more than replace the old, broken HVAC (for the 3rd floor) that we originally called him about. At all times during our interactions with him, he stuck strictly to the policy he had designed to stay within CDC guidelines with regard to safety during the pandemic (mask, gloves, disinfecting tools and surfaces as well as thoroughly protecting floors during the installation phase), and carrying out the work himself and with one other assistant (whom he closely supervised) when needed. Mr. Taylor was very efficient and pleasant in answering our initial call, scheduling, and coming over to our house. We discussed several issues with him and asked him to take a look at the 3 air-handling systems in the house. He did a very professional, thorough analysis of all 3 systems and their associated electrical systems and duct work, piping and related equipment (such as overflow pans and condensate lines). He presented his findings to us including photographs and detailed descriptions of issues. One surprising finding was an old, moldy, non-functional humidifier through which all the air circulating on the lower floor had been passing. This situation had not been uncovered when the house was inspected before we bought it. Neither had it been uncovered by the company who previously serviced our HVAC's. However we had noticed a persistent musty odor that we did not know the cause of. Mr. Taylor presented a clear detailed, proposal to us in writing of the equipment and labor needed to not only replace the old, broken HVAC system for the 3rd floor with a new high efficiency system, but also ways to solve several other issues that we faced. He explained things thoroughly. His answers to our questions made a lot of sense. The proposals for each of the systems were separately and clearly delineated. He proposed removing the non-functional humidifier and sanitizin
We have used William's services on several occasions; he is my "go to" guy, and is always 100% professional and considerate of our time and home. I heartily recommend his services to anyone in need of HVAC repairs.
I have been a customer of Mr. William Taylor, Sr. for many years and have always been pleased with the excellent work he has performed for me. He is very thorough, friendly, knowledgeable and timely with his responses and completion of any work he has done for me.
A1 Electrical did a wonderful job on the electrical work for the renovation of our community kitchen. The owner, William D Taylor, listened carefully to our plans and gave us expert advice that helped us reach our goals in a cost-effective way. His knowledge and skills made for a stress-free experience as he fit his work in around the work of the other tradespeople -- and he stepped up to help community members with some DIY tasks that proved more challenging than expected. We're hoping to work with him again on future projects.
Extremely knowledgable! We loved working with William. He came out and did a thorough inspection of our heating system after we suspected a carbon monoxide leak (there wasn't one, thank goodness!). But he walked us through the process and taught us a lot about our HVAC system and how it works, and was extremely throughout and patient. We will definitely be hiring him again in the future.
Prompt help for our heating issue. Wish I'd called A1 first rather than the HVAC company that referred us to an electrician. The fact that they can do it all seems to encourage them to have a more holistic picture of my home systems and I have more trust in their ability to proactively flag potential issues.
William and his son are excellent. Great work two times in a row for us now. I will definitely continue to utilize and recommend this company.
Muy satisfecho
William Taylor is a certified Electrician, Certified Plumber, and Certified HVAC. Besides those epic certifications he is a great person and very reliable. He is a total winner that I wish I could keep to myself. You are blessed to have him solve one of your problems.
William is a master at his craft. He is able to explain what is wrong in understandable terms and give affordable options for repair/fixing. He responds quickly and does a thorough job with whatever is needed. I highly recommend his business!
I highly recommend this business! William is very professional. I needed a new AC unit to be installed and went with this business because of the knowledge and experience this company has. They show up on time and the work that they do is very neat. I love my new AC and haven't had any problems with it! You will be very pleased with their work. I will never call anyone else to work on my AC other than William D Taylor HVAC.