Reviews (44)
Steve went above and beyond answering my questions and explaining how things worked. I really appreciated his expertise and patience.
A custom service provided exceptional service from the time they answered the phone to the time they completed my heating repair. The technician was very friendly, very knowledgeable and very quick to repair my heating unit. I highly recommend a custom service for your heating needs.
Steve checked my furnace there were too many issues to repair. It was very cold and he got the furnace to run. We discussed getting a new it was the best decision
Working with A Custom Services Inc, including the engineer Steve S. and Michael in their business office, was all positive and I will happily work with them again. They understood, made helpful recommendations, communicated proactively, and they followed through as they said they would. It was a stress free experience and good value for the work.
Alfredo and Tom replaced our furnace and did a Fantastic Job. They were professional, courteous and very informative. They were considerate of the delivery, prepping the area to keep it clean and worked efficiently and very quickly. Alfredo is a master HVAC professional and did a great job! Tom was fantastic on the installation as well as keeping my wife and I informed of the new aspects of the furnace and thermostat. Previous to the replacement Steve responded very quickly for the no heat call and was very professional to diagnose the problem and provide multiple solutions. Steve did an excellent job with the solution write up, planning for the hardware readiness and ensured that our project was completed the next day. Michael in the main office performed all the managerial interaction very well, answered all our questions and took care of the paperwork and invoicing in a very professional manner. Highest grades for this team and I will recommend them to all our friends.
Im very disappointed with this company. Charge $1400 for boiler repair with $700 for down payment. After getting the parts, the technician (I was told he is the best with 30+ experience) was unable to fix it and told me I needed a new boiler. He insisted I have to pay the remaining $700+ balance regardless of it being fixed or not (ridiculous!!!). Of course, I said no. He insisted that I signed a contract and had to pay for it. Since I didn't want to pay, he called his supervisor. Supervisor came and for 20min only, guess what happen my boiler started working. Its a miracle!! I so paid the remaining 700+ with 60 day guarantee. Guess what happen? It did not last for 3 hrs and no heat again. Very disappointed. So I called back. The day after, same technician came back. Stated another part is broken and wanted $1000+ for the repair. Again, insisted for a new boiler. That's it!!! I have enough with these people. I Called my cousin, found out that the thermocouple is so dirty that it is not sensing the heat and won't open the gas line. I may need a new boiler in the future but definitely not from these guys.
A Custom Service was amazing throughout our experience with them. When I contacted them, Michael called me back promptly and helped me in scheduling an appointment. He also called a day before the appointment as a friendly reminder and to confirm that the appointment still worked for us. Alfredo was the technician who came to our house. He was on time and walked us through everything he was checking. He also answered all of our questions and even answered some questions my neighbor had about his system! He was very thorough, knowledgeable, and professional. After the service, Michael reached out again to make sure everything worked well. We used A Custom Service to do routine maintenance on our radiant heating system, and moving forward we will be using them to address all of our HVAC needs! Job well done.
Contacted A Custom Service to get some work done on my boiler. Response was quick, Michael was able to help me set an appointment up and was very attentive to our communications. Alfredo, our technician, was knowledgeable with boiler systems and was able to answer my questions. Found out that a circulation pump needed to be changed and he had the part in his truck so there was no delay in getting us up and running. A Custom Services will be our go to heating service from now on.
Great crew all around, owners, office, technicians. What I most appreciate is that everyone I dealt with was polite and professional. Secondly, they are trying to solve your HVAC issues, not charge you for things you don’t need. Highly recommend.
Always thorough and honest.
Michael was very responsive with initially setting up the service technician appointment. Alfredo was very helpful and a wealth of information. Our experience with everyone at A Custom was superb.
We have used a custom for over 20 years. Tom is an honest hard working guy and does a great job communicating the challenge and options to repair.
Very generous with their expertise. Looking forward to working with them when the next opportunity arises.
Very helpful and knowledgeable!
Great communication, courtesy reminders and fast, friendly service!
A Custom Services are my go-to partner for HVAC needs. I have used them for years and find Tom's responsiveness and professionalism to be differentiated. Alfredo has been a great technician and always is professional, efficient, and considerate when in my home. They helped me out in a jam and walked me through my options for a new heater, and took care to prioritize us given the cold weather. I am a loyal and happy customer and would recommend!
My furnace quit on me on one of the coldest days of teh year. A Custom Services came out that same day, assessed my situation and was back 1 day later to install a new high efficiency furnace. The professionals who installed my new furnace were polite, competent, answered all my questions and cleaned up so that I didnlt even know they had been there. Great company.
A Custom installed a new HVAC system for us. They did a great job, were very knowledgeable, and very quick. Highly recommended!
Steve fixed our AC by clearing the condensate drain line. He was efficient and professional and explained everything to us as he worked. Would recommend his service!
I have used A Custom Services for many years for annual maintenance. Due to ice damage a few months ago on my AC condenser, I needed to get my whole HVAC system replaced, particularly in light of it being very old. Steve did a great job of explaining what I needed and worked with me to coordinate with my insurance company while still getting the job done as quickly as possible. Alfredo and Tommy did the installation work. They were so neat and quiet! Since we are working from home these days, we appreciated Alfredo and Tommy's careful, professional work. They got the job done with minimal disruption to everything else going on in the house. Would definitely recommend A Custom.