Reviews (5)
Mike came out to our house and fixed our HVAC/Electrical problem. We were at a loss for what to do, we had just bought a new nest and it wasn’t turning on and it’s the middle of the summer. He came out in an hour at 9pm and fixed our problem and was super nice and helpful! 10/10 recommend if you have an emergency HVAC problem!
Although obviously very busy the lead tech kept me in the loop.I was apprehensive about having strangers come into my home to replace my AC.They were respectful and professional.I couldnt be more satisfied.My electric bill was reduced by $100 a month and my family is comfortable on the hottest day of summer.Thank you Doug!
Mike is one of the most honest guys I have ever met. He took care of me and my widow grandmother on a moments notice and we both had incredible experiences. His prices were some of the lowest I have ever heard of and there are no hidden charges. He gave my grandmother and incredible discount and even came back later to check up on her for free (not just the AC, but also to see if he could help with anything else). I have now used him a dozen or so times and refer him to all of my family and friends. Most people don't take the time to fill out reviews for good work but rather just complain. Mike has a good heart, integrity and a great work ethic- that is rare in the world of business.
The technician was a nice kid. Hard working, but the owner basically tried to rip me off. I get it, HVAC work isn't cheap, and I accepted the $150 an hour fee. But he tried to charge me $125 for a $30 (at naugtons) ($16.99 online) transformer. Really? A 300% mark up on what you paid for it. I won't use them again, because of this. Had he just been reasonable and not tried to fleece me I would be good. I would be sitting here writing that I am satisfied with them. Instead I am giving them the one star salute, if I see the owner he will get the one finger salute as well.
I am giving a 2 star review based on a lack of comprehensive HVAC installation and a perpetual failure to return phone calls. 24 Hour Heating & Cooling installed a Goodman HVAC system into my home with flex duct work connecting 2 rooms which had not previously been connected to the evaporative cooler. However, they completely missed the fact the bathroom was never connected to the main duct. I just bought the home and no one ever told me that although the bathroom had a vent cover, it was actually never connected to the main duct. 24 Hour Heating & Cooling promised to inspect my whole home for air flow quality, which they obviously didn't because they never inspected my bathroom. They just installed the HVAC, showed me how to use the thermostat, and left. I wasn't even provided with an invoice of full payment and services which had been done. My contractor discovered when he removed the vent in the bathroom that there was no AC duct, just insulation. I was furious. I called 24 Hour Heating & Cooling a few times but was ignored until I texted a photo of the opening with just insulation. They agreed to connect the bathroom to the main duct at a charge to me of "half the cost" even though it was their mistake for missing it. For 2 weeks straight of installing the HVAC by accessing the attic through the bathroom, they never noticed there was no duct running to the bathroom. Well, they returned with the owner of 24 Hour agitated with me because I couldn't be home when he sent workers over without ever communicating that to me. The workers were positive and productive when they were there completing the HVAC work. I finally got a full invoice the second time around. However, the air flow throughout my home is not balanced yet again 24 Hour Heating & Cooling won't return any of my calls now that they consider themselves "done." The only reason I am giving 2 stars is because the Goodman HVAC system works and 24 Hour did properly install it. I just don't have proper airflow