We Have used Titan for years! Never ever have they been anything less then Awesome!! Everyone who we have come in contact with or has shown up at our house has been fantastic! Knowledgeable, Professional, Hard Working, Trustworthy & Nice! I would highly recommend Titan every time!
We can't say enough about the professionalism and service provided by the entire Titan team!! We had to have our a/c, furnace and thermostat replaced and when Eric came out for the estimate he was very professional and knowledgeable. The install team, led by Justin, was awesome - we are very happy we selected Titan and will continue to use them in the future for yearly check-ups as well as recommend them to family and friends!
I have been a loyal Titan HVAC customer for about 15 years now, and they have done it all from cleaning and repair, to installing a new furnace, moving my AC unit when we remodeled our deck and installing an air purifier. (which I LOVE) From office staff, salesmen, installers up to the owners, they are a great staff and I really appreciate their fast, courteous service! Not much worse than having the furnace go out on the coldest day of the year... but I know Titan will be there the same day to fix it!
They charge a minimum of $110 a visit even if they don't do any work for "diagnostic". We explained our frozen pipe issue in detail over the phone only for them to show up and regurgitate what we already knew and to find another company to complete the work. Don't waste your time or money.
The whole staff at Titan is awesome! From Laura who always keeps me up to date on the timing of my appointment to Nick who I swear can fix anything and the guy who sets the tone for the business, Eric. The prices are reasonable, the service responsiveness is the best, and their quality of work is unparalleled. I highly recommend Titan!
We needed to use Titan on multiple occasions. They came out, they were professional, they gave different options for levels of pricing based on needs and wants. We replaced (on different years) our air conditioning unit and furnace. We were very pleased with the overall experience. We, in fact, did recommend them to family who also ended up replacing their furnace.
We have a split ductless A/C heating unit in our family room. The unit started flashing an error code. Titan came to "fix" the problem we were having on 1/28/2016. Their technician diagnosed and "fixed" the issue. Titan is listed on the manufacture website as an approved service provider. Ha!
On 10/13/16 the same error code started flashing again on our unit. Again, we called Titan. The Technician that came this time told us the issue was not fixed correctly the first time and the technician that did the first "fix" was no longer with the company. We were not offered any solution to the fact that we had now paid twice to fix the same problem because it was not fixed correctly the first time.
Fast forward to 11/19/17 and the same error code is flashing on our system. We called Titan and were told that they only have a 30 day warranty and there is nothing they could do for us. Of course they offered to charge us $98 for the first 15 minutes to send someone out to look at it. What horrible business practices! We were charged twice in 9 months for them to "fix" the same issue and now have to have someone come again for the same problem. The unit is only 3 years old! I will not be using or recommending Titan to anyone!!!!!! If your technicians are not trained to properly fix an issue it should be the employers responsibility to make it right not the customers!!!!!!! Both times they had to fill the unit with refrigerant. The unit works until the level drops below a certain point. It's not going to drop in 30 days! If done properly the level never drops! A good company takes responsibility for their employees mistakes, they don't continually charge the customer for something that was fixed correctly the first time!!!!!!
Made a no cooling call to them sent a service guy next day recommend replacing my 20 year old ac. Eric the owner came a few days later and gave me an estimate that was 400 less that a different Trane dealer. Replaced system and working great. Had good communication through process.
Thomas Lizzi
I highly recommend Titan. They provided fast response and repair of my home's hot water furnace system. They are fair and honest.
Anita Moran
We Have used Titan for years! Never ever have they been anything less then Awesome!! Everyone who we have come in contact with or has shown up at our house has been fantastic! Knowledgeable, Professional, Hard Working, Trustworthy & Nice! I would highly recommend Titan every time!
Linda Bash
We can't say enough about the professionalism and service provided by the entire Titan team!! We had to have our a/c, furnace and thermostat replaced and when Eric came out for the estimate he was very professional and knowledgeable. The install team, led by Justin, was awesome - we are very happy we selected Titan and will continue to use them in the future for yearly check-ups as well as recommend them to family and friends!
Camile Smith
I have been a loyal Titan HVAC customer for about 15 years now, and they have done it all from cleaning and repair, to installing a new furnace, moving my AC unit when we remodeled our deck and installing an air purifier. (which I LOVE) From office staff, salesmen, installers up to the owners, they are a great staff and I really appreciate their fast, courteous service! Not much worse than having the furnace go out on the coldest day of the year... but I know Titan will be there the same day to fix it!
Millie McKain
They charge a minimum of $110 a visit even if they don't do any work for "diagnostic". We explained our frozen pipe issue in detail over the phone only for them to show up and regurgitate what we already knew and to find another company to complete the work. Don't waste your time or money.
Teri Ferguson
The whole staff at Titan is awesome! From Laura who always keeps me up to date on the timing of my appointment to Nick who I swear can fix anything and the guy who sets the tone for the business, Eric. The prices are reasonable, the service responsiveness is the best, and their quality of work is unparalleled. I highly recommend Titan!
Laura O
We needed to use Titan on multiple occasions. They came out, they were professional, they gave different options for levels of pricing based on needs and wants. We replaced (on different years) our air conditioning unit and furnace. We were very pleased with the overall experience. We, in fact, did recommend them to family who also ended up replacing their furnace.
Joanna Spielvogle
If you're looking for a good, reliable HVAC company this is it. Good service!
Heather Slagle
We have a split ductless A/C heating unit in our family room. The unit started flashing an error code. Titan came to "fix" the problem we were having on 1/28/2016. Their technician diagnosed and "fixed" the issue. Titan is listed on the manufacture website as an approved service provider. Ha!
On 10/13/16 the same error code started flashing again on our unit. Again, we called Titan. The Technician that came this time told us the issue was not fixed correctly the first time and the technician that did the first "fix" was no longer with the company. We were not offered any solution to the fact that we had now paid twice to fix the same problem because it was not fixed correctly the first time.
Fast forward to 11/19/17 and the same error code is flashing on our system. We called Titan and were told that they only have a 30 day warranty and there is nothing they could do for us. Of course they offered to charge us $98 for the first 15 minutes to send someone out to look at it. What horrible business practices! We were charged twice in 9 months for them to "fix" the same issue and now have to have someone come again for the same problem. The unit is only 3 years old! I will not be using or recommending Titan to anyone!!!!!! If your technicians are not trained to properly fix an issue it should be the employers responsibility to make it right not the customers!!!!!!! Both times they had to fill the unit with refrigerant. The unit works until the level drops below a certain point. It's not going to drop in 30 days! If done properly the level never drops! A good company takes responsibility for their employees mistakes, they don't continually charge the customer for something that was fixed correctly the first time!!!!!!
Tom DeiCas
Made a no cooling call to them sent a service guy next day recommend replacing my 20 year old ac. Eric the owner came a few days later and gave me an estimate that was 400 less that a different Trane dealer. Replaced system and working great. Had good communication through process.