Musso Plumbing & Heating, Inc

After Buffalo had sudden froze this winter (2022-2023), my family and I had noticed that our basement started to flood because the foundation had cracked. Our condo's management was able to repair, but had left a huge hole in our wall. After talking with Musso Plumbing and Heating, we were able to get a great price. Our technician, Trevor, had arrived fast and did a phenomenal job in repairing our drywall. Everything was taken care of in a timely manner and he came back for an extra day just to make sure everything was clean! I would highly recommend Trevor and the people at Musso Plumbing and Heating to everyone.

My old through the wall A/C went down at the end of last season and I called HEAP and i qualified for a new A/C. it was less than a week from the time of my call to when HEAP put me in contact with Musso Plumbing & Heating, Inc.

Someone from their office called to set up and appointment. The staff seemed so pleasant all the time I called.'

Appointment was set up from two days of my call!

Enter Kevin from Musso. Wow not only did he do a fantastic job he made sure it was installed and insulated property.

But even more than that, Kevin had such a great friendly personality. Thanks you guys from the start of my contact to the end FANTASTIC JOB!!!

I have use Musso Plumbing on several occasions. Service is always prompt, courteous, and professional. Recently they installed a sump pump and repaired pipes and connections. Sam did a great job

Due to a massive sewer undertaking at our home, I wish to leave a review of not only the repair operation, which took place, but to the involved workers. MUSSO Plumbing is the place that I am so glad that we had reached out to. This company was at our property for nearly two weeks, and I was left so impressed with how things went. I can't honestly day that the, forthcoming, names I am about to mention, were all that were involved. But, I would, at least, like to give notice to them.

Jake, Levi, PS, Rick, Sam, Jim, James, Johnny, and Tre, were all so impressionable. They were professional, personable, and extremely pleasant - and I can't say enough good things about them. If ANYONE is looking for a company by which to rectify a plumbing issue, I - WHOLEHEARTEDLY - recommend MUSSO PLUMBING. I have not been paid anything, for this endorsement, and neither did they know that anything like this would be coming, from me.

THIS business IS THE ONE.

I had a plumbing emergency in my barn (February2023). I had no idea who to call, so I took a gamble and called Musso. A very short time later, Michael from Musso was there to help. While the actual fix was a bigger job, he came up with a temporary fix until I could schedule the job. The actual repair was completed in a short period of time and I couldn't be more pleased. Michael and his co- worker replaced the hydrant and it now works perfectly. I felt that the pricing was fair, and they could not have been any nicer to work with. Really great people, I highly recommend Michael and Musso. I know who I'll be calling for. any plumbing or heating needs- Musso!

Sam from Musso’s came out quickly, explained all problem areas with my hot water tank and quickly repaired it. Not only that… I received a really good deal! Thanks!

Technician came and despite showing him where our entry point is he said he’d have to come back because he couldn’t find it. We literally stood outside showing him. Charged us for wasting our time.

We just received service for our clogged sink pipe from Musso plumbing and it met and exceeded our expectations.
Sam, the service professional was timely, courteous, knowledgeable and friendly. He was neat and very respectful of our kitchen area.
Would recommend Musso as a plumbing company and you would be grateful to get Sam as the serviceman.

This was my first time using Musso Plumbing, and was by far one of the most amazing experiences I've had with any service provider. Every step of the experience from my first contact, to the estimate and then two service calls, was met with timeliness, professional expertise very reasonably priced. The service technician Sam was thorough, neat and extremely kind. He did not try to up sell additional items to the job thereby adding burden to the expense, In fact, they did quite the opposite, working with our circumstances as much as possible. I would not hesitate to use them again.

Called Musso’s about a slow sink drain and they had Jake S. at my house within two hours, after the business day ended and well into the evening. He worked hard to assess the situation, which unfortunately turned out NOT to be an easy fix, but made arrangements for it to be taken care of the following day. Jake was friendly and professional and nice to talk to, and he explained our situation well. The following morning James and Sasha (forgive me if I’ve misspelled) showed up and took care of the problem, which was labor-intensive and, I’m sure, unpleasant to deal with, but they remained upbeat and professional throughout. The two of them seem like a good team and my husband and I enjoyed talking with them, while also staying out of the way to allow them to get the job done, which they did well! When it comes to matters of price and how it compares to other local plumbers, I’m out of my depth and unable to give a fair appraisal, but I will say we were given a clear estimate at the outset and there were no unexpected changes to that estimate when it came time to pay the bill. Overall, we are completely impressed by the service provided and would gladly call Musso for any subsequent plumbing needs. Side note: One question I think many of us ask ourselves when a service professional enters our home is Do I want this person in my house? and truly every Musso plumber put me at ease immediately and made me comfortable, which counts for just as much as a job well done. Luckily for us, Musso provided both.