Turnbull Heating & Air Conditioning

I cannot say enough positive things about this company. I recently got stuck with no air conditioning. I called up Turnbull and they were quick and responsive. Tom the technician came out and did a thorough inspection and quickly diagnosed the problem. Within 30 minutes the air conditioner was ice cold. I highly recommend this company to anyone and everyone. You will not be disappointed!

The professionals at Fros Heating and Air Conditioning did a great job replacing my old furnace. Not only did I get a great quote, but the manager Kevin met me at my house the day after I called and gave me a few quotes to choose from while explaining everything. And when we agreed on a new furnace, the wonderful Fros installation team showed up on time and installed my furnace in less time than anticipated...they were efficient, professional and friendly as well.
The cost was less than all of the quotes I had received, but I got more value and I know that it was installed by honest and reliable experts.
I can already see that my RG&E bill is lower, and my house is warmer, and my family is safe and happy.
Thanks a bunch Fros Heating and Air Conditioning,\; great job, and I will use you again!

I had a wonderful experience with Fros. I was very nervous when starting my search for a HVAC company as it was my first time needing to have a new furnace installed in my home and wanted to add central AC. I wanted to make sure I made all the right decisions for the right equipment and getting fair pricing as I had a strict budget. I could not have made a better decision by using Fros. They were friendly, upfront, and gave me several options to fit my budget right from the beginning. The install was flawless and the crew my very friendly and professional! I am very happy with my new equipment and my new utility pricing each month! I am also blown away with the quick responses I have to questions after the job was completed. I would definitely recommend them to all my family and friends and will be using Fros again in the future.

The contents of this review is my opinion based on my personal experience.

In my opinion Fros Heating and cooling is a horrible company. hired them to install a whole home mini Split and in my opinion it's never worked correctly since day one. I set it on 68 degrees and the best it can do it 73 degrees. I have attempted to get them to address this issue and three times they said they would send someone out to do a full diagnostic and they never actually sent someone out.

Also installed a dryer vent and after discussion and agreement on where the vent would be they ended up installing it in a completely different place where I didn't want it, then tried to charge me to fix their mistake. I ended up asking them to leave my property.

I had Kevin come out last week (10/29) to give me a proposal, as my 26 Year old Trane decided it had enough with New York Winters and my 4200 sqf home. This was the 3rd quote I received and FROS' Premium option was cheaper than the other "Big Name" companies' "cheaper" solution. System install was a 98% AFUE.

Today (11/3) was install day:

They were not only on-time, they were early - Check
They were polite an professional - Check
They consulted with me about what wiring configuration was needed for my new Google Nest Thermostats I purchased, so I could install them while they did their thing - Check
I was also working from home and nearly forgot they were even here during my many Zoom calls - Check
When they left, you wouldn't have know they were ever here (besides the fact that I now have heat); work site clean - Check

Count the Checks; there goes your 5 Stars!

I have a daughter with special needs who has temperature instability. Our furnace had trouble keeping her room at the correct temperature last night, so I called fros. They came right away, and figured out that I had wired my thermostat for only one stage instead of two, so it was only running on low. It was great!

This is John W and I'm rating FROS service, professionalism and responsiveness as outstanding! Very happy with our investment in ductless mini-split A/C and heat pump for bonus room from FROS. Excellent, consultative proposal, great installation and followup. FROS team delivered above and beyond.

I was so impressed with Jerry, Matt, and Austin. They installed an air-conditioning unit in my house. They were professional and left my house very clean. They explained everything we need to know about this unit.

Go the extra mile to ensure safety in your home during this pandemic. Everyone is so knowledgeable and provides outstanding customer service.

Installed hot water tank ! GREAT people ! Definitely will use them qgain !!