D. H. Berry Inc.

Just a great business to deal with in a pinch. Eric and his technician came out and installed a new furnace for us when our old beast was going down fast-even came back to replace a sketchy old wire they were not happy with. Very professional and courteous to my family and home. Great Job Guys Thanks!!

I've been using D.H. Berry since 1995. It is a family run firm that has the highest ethical and work performance standards in the industry. Most recently, their very knowledgeable team installed a replacement furnace and air conditioner. The technicians were very knowledgeable, polite and kept a very clean work area. The new equipment looks and works great. Doug Berry, owner, and his team are commended for maintaining their high standard of excellence over decades of service.

Great service. I highly recommend them. We used them twice over the years and we will never call anyone else.

We have had Berry Electric come out to Service our Furnace, Air conditioning and hot water tank. Eric has always been great to work with and spot on with his repairs. I will be using Berry to replace my units in the near future as the existing ones have reached the end of thier life spans.

Recently had a furnace tune up, to be ready for winter. The company contacted me before arriving to let me know who would be doing the tune up. Steve was very professional ,explained what he would be doing and approximately how long it should take. Did a great job, even gave me a few tips for more efficient use of my heating system. Cleaned up any mess and said to call if I had any questions or issues with the furnace. Would highly recommend this company. Thanks for a great job!!

D.H Berry installed a New Furnace for me recently and provided fantastic service, would highly recommend!

My experience using D. H. Berry for a fairly substantial residential project was exceptional! I highly recommend them for your project!

I learned about Doug (D. H. Berry) from a referral by our basement contractor. Based on that, I got a quote from D. H. Berry and three well-known HVAC companies in the southtowns (Hamburg/OP) for a project that involved moving our furnace and hot water heater about 20 feet from the center of the house to one side (to create a large open space for a finished basement), coming up with a solution to provide more hot water for our family of six, and making sure we future proof.

Doug gave it a lot of thought, came up with a solution that seemed the most efficient (to my mind) and he came in right in the middle on pricing.

Steve and Eric did the work: they installed a new Rheem 75gal water heater and a new Rheem 85K BTU furnace with 1/2hpwr blower. They also installed both units 20 feet over from where the original units stood
There was a lot of duct work, resizing of main trunk, upgrading of exhaust piping, and other work that needed to be done, and everything turned out beautifully. This was a full 4 day job.

I also hired Doug and his team to return a few weeks later to run an additional cold air return and a few vent runs in the basement after framing was complete on that project (ducts run down to floor rather than just in ceiling). Again, the work was exceptional.
This was one full day job, with an initial visit to make sure they had the right materials.

Additional thoughts:
First, while Doug and the other companies said it would not be a problem, I had reservations about moving the furnace from the center of the house. My reservations were not warranted, however, as the bigger blower and resized trunk line provides more CFM out of all my ducts than ever before. In retrospect, this was a no-brainer and I should have done it earlier.

Second, moving the water heater extends the time it takes to get hot water to my second-floor fixtures. It’s not a huge deal, but I’ll be looking closely at installing an under-the-sink hot water recirculating pump in the near future. I asked Doug and his team if they would install one on the water heater, but they were reluctant as they hadn’t had good luck with them. They told me to ask a plumber for a second opinion. Again, I appreciated the honestly.

Third, the flammable vapor sensor (FVS) on the Rheem water heater has poor quality control. You can read about this several places online. Steve and Eric had a sensor go bad right after the initial install, and then the second sensor went out about a week later – I didn’t love finding this out at a 5am shower. Doug came out that same day to install another new sensor and also give me a new backup. Since we are in the southtowns and typically not in Doug’s service area, the same day response was greatly appreciated.

Fourth, my only real complaint is that I got charged $120 to run a new thermostat wire (5-wire). This literally took Eric 5 minutes (I was with him when he did it). I understand it’s just a standard charge (I actually didn’t say anything to Doug about it) and we lucked out on how easy it was to drop the wire to the basement without drilling or having to fuss with the wire, but that is a line-item cost I would like to see decrease substantially.

So … it’s been about three and a half weeks since Doug came to replace the water heater sensor (about 4 since installation) and the new units have been working flawlessly.

Highly recommend D. H. Berry – I’ll be using them for major HVAC projects I have in the future (like upgrading my A/C unit)!

D.H. Berry supplied a written list of work to be done and then gave a detailed quote, including equipment, pricing and rebates for a new furnace/AC unit. They were very neat and professional and the installation was performed to my satisfaction. I would highly recommend D.H. Berry to anyone.

Always happy with D.H. Berry, they have installed a hot water tank and washer/dryer for us in the past, this time it was a new furnace and central AC. Very pleased with service and responsiveness, would highly recommend.

from the beginning to the end, personal from owner down to installers, to technicians, explained everything, did outstanding work, even with challenges they incurred, and were very clean in doing the work, with minimal disruption in our home. so glad we chose this company , and would recommend them highly.