Thermoline AC

Who I am: I am long-serving President of my cooperative apartment building, and 20 years a tenured business-school professor.

I paid Thermoline to install ACs in the home of a good friend, a wonderful mother of three fine sons.

Wilson Cruz devastated that poor woman's home, inflicting thousands of dollars of damage, and leaving old ACs on the floor for my friend to move. She injured herself doing so.

The attached pictures are literally of his installation as he left it. They must be seen to be believed.

One of the ACs he installed--an $850 unit--had to be removed and discarded within months, because it was unsafe.

Cruz had NAILED the unit to the metal windowsill. At the upper end of that installation, he fatally deformed the sash. Fixing this will be very costly, if in fact it's at all possible.

These pictures don't do justice to the damage, both physical and emotional, inflicted on this wonderful Black woman and her family.

Wilson Cruz of Thermoline AC is incompetent and destructive beyond imagining.

But there is more, incredible as the attached screenshot will seem ... There is actual verbal abuse from this Wilson Cruz creature.

When I recently attempted to communicate with Cruz about these issues, he replied exactly as you will see in the attached screenshot from his email. I want you to take a look at that, right now.

As coop President. I've encountered some extraordinary incompetence. Working with contractors, I've encountered some toxic personalities. But nothing, nobody ... like this guy.

If I could rate Wilson and his company with ten stars I would. I requested a quote directly on yelp and he replied almost immediately. Yelp send out request to numerous companies and I went with Thermoline A/C due to his prompt and courteous replies. You can tell a lot about someone in the way they respond. I was going to order an A/C unit from Home Depot to be delivered, which was going to take about 2 weeks due to Covid. Wilson did not hesitate to offer to pick up the unit and Home Depot which (to me) is above and beyond! This enabled me to have the unit installed next day instead of 2 weeks. He and his assistant arrived and were very polite and professional and installed my new AC FAST and it works great. His price is fair....especially in NYC. Do NOT hesitate to hire Wilson.

Fast friendly and efficient service. Came next day to install new AC

So unprofessional and totally worthless